Big Star Hyundai - Service Center

Paul was very helpful. He's been one of my best experiences at Big Star Hyuandai. He's been one of my best experiences at Big Star Hyuandai. More

Terrible experience, people that work in customer facing roles should actually like talking to customers. When you come to get your car serviced the odds are you are going to pay, typically a lot. The ser roles should actually like talking to customers. When you come to get your car serviced the odds are you are going to pay, typically a lot. The service tech should greet customers with a smile, act like they want to hep the customer, and above all be empathetic. Our tech looked like she hated being there, no smile, my wife and I said good morning, no good morning back and then proceeded to go about her job like a robot. We ended up taking our service to Sterling McAll Hyundai. The tech that helped us should be given a medal in customer service skill and Big Star should ask him to come do a training or their team. When we initially dropped the care off for assessment we received one phone call with an update the same day, we then attempted to use the text message system and call, leaving voicemails, and no one replied to us for 3 days. The excuse given was that she was off and the other gentleman we called was also off. No apology, no thinking that is a bad experience for customers, that they should be able to have some contact them about a vehicle repair. I good go on, but you get the gist. More

Courteous Professional Efficient Knowledgeable Time sensitive Communication Text messages Helpful Nice Respectful Cleanliness Good Nice Smile Time sensitive Communication Text messages Helpful Nice Respectful Cleanliness Good Nice Smile More

Always a great experience. Adrian is the best. What else do you want me to say? Adrian is the best. What else do you want me to say? More

They were great and so was the service they said 3 hours it took less then 2 it took less then 2 More

I usually have a good experience with regular maintenance (oil changes & tire rotations). This particular time was not as pleasant of an experience. There was a lack of communication, organization, and urgen (oil changes & tire rotations). This particular time was not as pleasant of an experience. There was a lack of communication, organization, and urgency to fix the issue. More

Big Star Hyundai always offers a great customer service . They always keep me on the loop on everything they do to my truck They always keep me on the loop on everything they do to my truck More

i had multiple issues with my new car since day 1. i wouldn’t recommend this dealership to the devil. scammers & will try to charge you for everything even when you have warranty/extended warranty. th i wouldn’t recommend this dealership to the devil. scammers & will try to charge you for everything even when you have warranty/extended warranty. they claimed my warranty ran out when my warranty is 100K miles. they couldn’t resolve my issues & tried to charge me for other problems i didn’t even mention. they gave me back my car with a new broken piece at the bottom, & a huge scratch that wasn’t there before i turned my car in. also the interest on the car is so high that i still owe $30K on a car that’s only worth $13K. putting me in an upside down situation. warranty dept & finance dept are no help. they do not care about their consumers, only the money they can take from you. they had the opportunity to do right by me but denied all accountability, responsibility & help. juan is a great employee, so is Bryan, Madison & Kaleb. but this is a horrible company. i wouldn’t recommend Big Star Hyundai to my enemies. i absolutely hate this company. they are for sure the absolute worst dealership i’ve ever dealt with. More

Everything was quick but I've been hearing a pinging noise in my car since. I'm worried something might be loose. Other than that quick and efficient noise in my car since. I'm worried something might be loose. Other than that quick and efficient More

Excellent/professional advice l felt special. The entire service department were attentive to my needs…I will continue to be a customer!! The entire service department were attentive to my needs…I will continue to be a customer!! More