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781 Reviews of Big Star Hyundai - Service Center
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January 18, 2025
It has been a bad experience from purchase to warranty work. They jumped the price by 8000 dollars. Argued until they brought it back down . Thier service department is the worst I have ever dealt with work. They jumped the price by 8000 dollars. Argued until they brought it back down . Thier service department is the worst I have ever dealt with . The customer service reps lie about almost everything. Especially one named Adrian Chapa . Their "appointment schedule has never been on time . Usually 3 - 4 hours off . It has been up to 24 hrs off . If you need your car serviced quickly and on time , take it somewhere else. I will never take my car there again . One more thing . They do not answer their phones when trying to get an update . Always lie and give a false excuse . More
by Tgr6669
Verified CustomerEmployees Worked With
January 18, 2025
Excellent attention and very good work, Juan He is excelent person resolved everything quickly for me. Thank you I appreciate everything. excelent person resolved everything quickly for me. Thank you I appreciate everything. More
by MIRNAY071772
Employees Worked With
January 18, 2025
Good job everyone. Everything works now. See you guys soon but hopefully not too soon Everything works now. See you guys soon but hopefully not too soon More
by ARAUJOGMARIA
Employees Worked With
January 17, 2025
Got my car in and out quickly. Very good communication between service manager. Very happy with service. Very good communication between service manager. Very happy with service. More
by LISAPHENIX
Employees Worked With
January 16, 2025
Had me out when promised and kept me updated. Clean waiting room and check in area Clean waiting room and check in area More
by RABDABWBY
Employees Worked With
January 16, 2025
They were very professional. Took care of everything in a timely manner. Would recommend to friends Took care of everything in a timely manner. Would recommend to friends More
by mathewsfamilytx
Employees Worked With
January 15, 2025
Bryan is awesome, always welcomes me with a great smile and great energy. My go to guy! and great energy. My go to guy! More
by r-manjarrez
Employees Worked With
January 14, 2025
Adrian Chapa is the best! I send all my Hyundais from across town only to him. Keep up the great work. I send all my Hyundais from across town only to him. Keep up the great work. More
by OK_USA
Employees Worked With
January 10, 2025
I was treated like family for the service of my wife’s car, loved the pre-video of the overall car inspection, honest and friendly service. Thanks car, loved the pre-video of the overall car inspection, honest and friendly service. Thanks More
by Jklig
Employees Worked With
January 10, 2025
The service is always great. You leave feeling like they care and you are taken care of. You leave feeling like they care and you are taken care of. More
by karenkober
