Big Star Hyundai - Service Center

My service advisor Steff was very professional and communicative. She texted, emailed me and called me. She also went far and beyond to find parts my vehicle needed. communicative. She texted, emailed me and called me. She also went far and beyond to find parts my vehicle needed. More

I love the service, very attentive and quick to find a solution 10/10 would recommend for the future! solution 10/10 would recommend for the future! More

service was good only thing i didn’t like it was wait time even after an appointment i have to wait 2 and half hour just for oil change time even after an appointment i have to wait 2 and half hour just for oil change More

I will NEVER get my car serviced at Big Star again. The service is the worst! The last 2 times I have been there for 4 or 4.5 hours. On the last visit, they kept my lug nut key and I had to come bac The service is the worst! The last 2 times I have been there for 4 or 4.5 hours. On the last visit, they kept my lug nut key and I had to come back out there and spend another 1.5 hours to get it fixed. I tried emailing, but Kohl only answers emails if you threaten to leave a bad review. He then asks if he can call, but calls when you are in a meeting, says he will call back and never does. 4.5 hours for an oil change and front brakes, and I was charged about double what Brake check would have charged me. They were going to give me a fantastic deal on a wheel alignment, I just had to come back again at another time, and drop of my car, or wait a couple of hours again, and the super low price was more than double what I actually paid someone else to do it for. So, I will get my oil changes and tire rotations done there, but I will find someone else that can do whatever work needs done without making me wait hours upon hours, who won't keep important parts of my car, and who won't charge me out the behind for the privilege of sitting around their service department. I was sure I would buy another Hyundai when the time came.....now I am not so sure. More

I love how i was taken care of with getting home and getting back to get my car! And a video showing my car was in good hands getting back to get my car! And a video showing my car was in good hands More

Good service and responses from their team of employees while they are servicing your vehicle while they are servicing your vehicle More

Everyone was very pleasant & caring about my experience. Quick & easy. I expected to be there a lot longer than it took. Thank you Quick & easy. I expected to be there a lot longer than it took. Thank you More

Courteous, Friendly, clean facility, nice facility, easy-going, knowledgeable, timely, good staff, competent professionals, smiling staff easy-going, knowledgeable, timely, good staff, competent professionals, smiling staff More

I have been going here for years I never had any problems. The price for car service is getting too expensive. I might have to start going somewhere else for service. problems. The price for car service is getting too expensive. I might have to start going somewhere else for service. More

On 3 occasions, my car had oil stains on the upholstery when we picked up the car, it didn’t have the stains when we dropped the car off. The first 2 times, I cleaned it but now I am annoyed. when we picked up the car, it didn’t have the stains when we dropped the car off. The first 2 times, I cleaned it but now I am annoyed. More