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Big Star Hyundai - Service Center

Friendswood, TX

4.3
781 Reviews

781 Reviews of Big Star Hyundai - Service Center

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November 01, 2024

The service men did an excellent job and helped suggest maintenance that would help with the longevity of my vehicle. It was much appreciated! They were also friendly and timely. More

by leylamom89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaleb Chadwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

November 01, 2024

Service was fast and easy! They provided Lyft to wait at the nearby mall. Will definitely continue to get my services done with them! More

by faby_padilla33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kohl Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Chapa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaleb Chadwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steffy Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Madison Hartung, zzBilly zzWilliams, zzNatalie zzDiosdado
Nov 04, 2024 -

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

November 01, 2024

Every time I visit big star I met with the best of Representatives with a smile and giving much knowledge about my vehicle the service is great the staff is always on top and I appreciate all the effo More

by MRKJBROOKS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kohl Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Chapa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaleb Chadwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steffy Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Madison Hartung, zzBilly zzWilliams, zzNatalie zzDiosdado
Nov 04, 2024 -

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

October 31, 2024

I took my car in for an oil change and was offered a complimentary car wash! The service was estimated at 2 hours and they had me out in less than an hour. Great experience, quick and friendly service! More

by brittneelippe242
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
Nov 04, 2024 -

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

October 31, 2024

Service department claims that our car does not have an issue when the mechanic shop that we take out car to recorded a video of the issue. Service department refuses to fix the issue even though that issu More

by salinas.a4318
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adrian Chapa
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2024 -

Big Star Hyundai responded

Thank you for your review. We're sorry to hear about your experience. We take customer satisfaction very seriously and want to make things right. Please feel free to contact me directly at kohly@bigstarhyundai.com. Kohl Young, Service Director

October 31, 2024

They have provided a timely reminder for maintenance service and hospitality. In addition, They offered 3- year free oil changes and car washing during service. More

by MI_HYANG_HONG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio Clinger for advisor information
Nov 04, 2024 -

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

October 31, 2024

The new place is awesome and nice employees! Love the cleanliness and the atmosphere of it! More

by MELANIE0968
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
zzBilly zzWilliams
Nov 04, 2024 -

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

October 31, 2024

Big Star Hyundai service center is prompt, clean . and professional. I went in for my 10,000 mile check-up and was pleased with how I was kept informed with the service being performed on my vehicle. More

by cathy.dominguez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kohl Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

October 30, 2024

Always has been honest as to w hat my options are and suggests the best solution. More

by MGAZAW33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Chapa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2024 -

Big Star Hyundai responded

Thank you for your business and your review! We are truly humbled by your kind words

October 30, 2024

Went in for an oil change, tire rotation and inflation plus recall. I received the vehicle back with tires still under inflated, oil light was not reset and greasy finger marks on my backseat. Question no More

by mtrahan1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
zzBilly zzWilliams
Oct 31, 2024 -

Big Star Hyundai responded

Thank you for your review. We apologize for any inconvenience. Please reach out to me directly with your best contact information so that I may better address your concerns. Kohl Young, Service Director, kohly@bigstarhyundai.com

Nov 01, 2024 -

mtrahan1 responded

mtrahan1@comcast.net

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