Big Star Hyundai - Service Center

Very efficient and helpful in accomplishing what I needed. I did feel like they were more concerned with speedy get-me-through than actually seeing me as a person. needed. I did feel like they were more concerned with speedy get-me-through than actually seeing me as a person. More

Service as always is great Mr Juan take care of his customers always and I do recommend everyone to go see them. customers always and I do recommend everyone to go see them. More

Juan provides pleasant , customer oriented service. He updated status of repair while in progress. Very pleased. He updated status of repair while in progress. Very pleased. More

Extremely poor service. I was told how long the work would take and it took twice the amount of time. They performed a service that I was not aware of and didn’t ask for. I was told how long the work would take and it took twice the amount of time. They performed a service that I was not aware of and didn’t ask for. More

I’ve already sent a lengthy email regarding my concerns to Kohl the manager without a reply back. He’s aware. to Kohl the manager without a reply back. He’s aware. More

Juan and his team did a very good job of taking care of my service needs and did a great job communicating with me during the warranty work. my service needs and did a great job communicating with me during the warranty work. More

Brian was the young man who oversaw the work on my car. He was excellent! He was kind, courteous, and explained everything. He was cheerful too! He had me in and out of dealership very quickly! I real He was excellent! He was kind, courteous, and explained everything. He was cheerful too! He had me in and out of dealership very quickly! I really appreciated that! I will return to him next time my car needs servicing! More

I didn’t have the best experience buying my last car from Big star. I feel like I was really taken advantage of. It was like a shell game. So after 6 or so Hyundais I left and bought 2 brand new FORDS. Big star. I feel like I was really taken advantage of. It was like a shell game. So after 6 or so Hyundais I left and bought 2 brand new FORDS. More

Pricing is high service needs to be just as high. Quick service just hate negotiating. Quick service just hate negotiating. More

My car was finished being serviced and no one let me know. I had to walk to the front desk and ask. Who knows how long it would have taken for someone to notice. Not only was the wait ridiculous, they a know. I had to walk to the front desk and ask. Who knows how long it would have taken for someone to notice. Not only was the wait ridiculous, they also tried to tell me my car needed two separate repairs. My car was bought in late February and had 6k miles at the time. If I car needs repairs after 6k miles it’s probably a bad car. More