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Big Star Hyundai - Service Center

Friendswood, TX

4.3
781 Reviews
Call Service Center (281) 819-4846

781 Reviews of Big Star Hyundai - Service Center

Sort by
December 02, 2024

Management and service department are not efficient or effective and do not care for customer service More

by Whoever
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Juan Pena
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Russell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Lisandro Sosa
1.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Delcid
1.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Chapa
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : zzSterling zzWhitely
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Dec 02, 2024 -

Big Star Hyundai responded

Thank you for your review. We are sorry that you feel you did not receive a 5-Star Experience. Please feel free reach out to me directly with your best contact information so that I might have the opportunity to address any concerns. Scott Kimbrough, General Manager, skimbrough@bigstarhyundai.com

December 01, 2024

Amazing guy! Epitome of customer service. Never worked with Juan before but he is now in my top 2 right next to Kaleb. More

by avonbytillman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaleb Chadwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 02, 2024 -

Big Star Hyundai responded

Thank you for your business and your review, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

November 30, 2024

Got me in! Moved up my appointment and I lived the video of my dirty air filter! More

by tjwillner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan in service. David in service over the phone.
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Dec 02, 2024 -

Big Star Hyundai responded

Thank you for your business and your review, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

November 28, 2024

Very informative and professional staff. I was advised of all options. Thank you for the great service. More

by cherylaev
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unsure of my service provider’s name.
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Dec 02, 2024 -

Big Star Hyundai responded

Thank you for your business and your review, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

November 28, 2024

Oil change took nearly 2 hours with appt. Then they constantly trying to upsell services needed. More

by Anonymous
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paul
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Dec 02, 2024 -

Big Star Hyundai responded

Thank you for your review. We are sorry that you feel you did not receive a 5-Star Experience. Please feel free reach out to me directly with your best contact information so that I might have the opportunity to address any concerns. Kohl Young, Service Direcor, kohly@bigstarhyundai.com

November 28, 2024

Car spent 5 work days at dealership. I called daily for a status. My phone calls were NEVER returned. I just wanted an update. Additionally I was without a car and this dealership has More

by NZReit
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steffy Hernandez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 02, 2024 -

Big Star Hyundai responded

Thank you for your review. We are sorry that you feel you did not receive a 5-Star Experience. Please feel free reach out to me directly with your best contact information so that I might have the opportunity to address any concerns. Kohl Young, Service Direcor, kohly@bigstarhyundai.com

November 26, 2024

Great customer service & care. Great tech work. Nice ppl all around. Perfect place for any repair. More

by rgarcia1022
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kohl Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Chapa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaleb Chadwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steffy Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Madison Hartung, zzBilly zzWilliams, zzNatalie zzDiosdado
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Nov 26, 2024 -

Big Star Hyundai responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

November 26, 2024

I would never buy a car from this dealership again, mostly because of the service department. More

by Jnicaud
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adrian Chapa
4.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Vasquez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 26, 2024 -

Big Star Hyundai responded

Thank you for your review. We apologize for any inconvenience. Please reach out to me directly with your best contact information so that I may better address your concerns. Kohl Young, Service Director, kohly@bigstarhyundai.com

November 26, 2024

Very pleasant and helpful getting my oil changed. I enjoyed the waiting room with Wi-Fi. I appreciate the help and keeping updated an air filter battery. More

by SHIRLEYMATE3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Davila
Report | Print
Nov 26, 2024 -

Big Star Hyundai responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

November 26, 2024

I'm happy to hear that Kaleb Caldwell has been promoted to Manager. I will miss him as my advisor but an glad that he is still available to handle any issues I may have. Paul Davila is now my new advisor a More

by LOPTOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaleb Chadwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Davila
Report | Print
Nov 26, 2024 -

Big Star Hyundai responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We will make note of your tire pressure concern. Thank you for choosing Big Star.

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