Big Star Ford

Pleased with Big Star Ford I initially contacted Big Star Ford about a used Acura MDX they had advertized; and while I did not purchase that particular vehicle, I was very pleas I initially contacted Big Star Ford about a used Acura MDX they had advertized; and while I did not purchase that particular vehicle, I was very pleased with the personnel and would willing buy a vehicle from Big Star Ford. My primary contact was Kim Srey, and both he and his fellow employees were helpful. I felt that I could trust the atmosphere of Big Star Ford, and that is very important to me when I consider a major purchase. Kim is currently on the "look out" for the vehicle I prefer. More

Ford F-150 STX I thought everyone was pulling in the same direction. I felt comfortable and people treated us well. Only one glitch was in the initial pricing just n I thought everyone was pulling in the same direction. I felt comfortable and people treated us well. Only one glitch was in the initial pricing just needed to communicate better but it all worked out well. Finance manager was really good and worked to get us what we wanted as far as price, monthly payment, and interest rate. Good job overall. More

Awesome! I will have to say this was my Greatest experience in buying a car. The people were the best. Very friendly and knowledgeable. From start to the time I will have to say this was my Greatest experience in buying a car. The people were the best. Very friendly and knowledgeable. From start to the time I drove off the lot in my new car. I would refer anyone and everyone that is looking to buy a new vehicle. I have to say my salesman Randy is the most friendliest person I have ever met. I felt like I have known him for ever. I came in a few weeks ago to get my oil changed and met him then. I told him how I was wanting to get a large vehicle. And two weeks later he called to tell me he received a trade in of a good car. Something he thought I might want to take a look at. And at a price I could work with. So I met him this morning and before you know it I was driving it home. Thank you all who were involved in the purchase of my new car. More

Big Star Ford The service here at BIg Star Ford dealership was absolutely amazing i felt that the employees went out of there way to see a smile on your face and i The service here at BIg Star Ford dealership was absolutely amazing i felt that the employees went out of there way to see a smile on your face and i felt like family. I definitely recommend this dealership to anybody. More

Great Customer Service with an HONEST car salesman We had a very tight budget to get my 17 year old son in a dependable used car. Big Country went above and beyond to take care of him!! He helped us w We had a very tight budget to get my 17 year old son in a dependable used car. Big Country went above and beyond to take care of him!! He helped us walk out with the perfect car for him - reasonable mileage at a great price! He was genuinely interested in keeping him safe. Very refreshing!! Also, he treated me with respect which has not always been the case when shopping for cars in the past as some men tend to ignore or condescend to women car buyers. The next time I buy a vehicle, Randy will be my first call!!! More

New Truck Purchase Internet manager, sales associate, and general manager made my truck buying experience great... They made the transaction personal and really worked w Internet manager, sales associate, and general manager made my truck buying experience great... They made the transaction personal and really worked with me to get me the vehicle that I wanted at the price I wanted.. I would recommend this staff. More

Best Car Baying Experience Ever Before I came to the dealership I was prepared and knew what I wanted. Mr. Mancinas happily placed me in the car I requested, the ford Focus. Secret Before I came to the dealership I was prepared and knew what I wanted. Mr. Mancinas happily placed me in the car I requested, the ford Focus. Secretly he knew I wouldn’t like it, but saw my determination to get that first car and rolled it around. I disliked that particular car I had done research on. Seconds after I returned from the test drive, he showed me the car that he knew I really wanted, the Ford Fusion. I was crunched for time so they expedited my approval process on a Saturday. I could have stayed and left with the car that day, but I wanted to go home, do my research on THIS car. I requested expedited approval and paperwork on Monday. I came in 4 hours before I said I would and the paperwork and car were still ready. The car I bought was a ford Fusion. As I finalized my paperwork it was raining hard, Luis Mancinas had pulled my car right up onto the carport, CLOSE to the door. I didn’t get a drop of water on me. The facility was professional. The staff was friendly and forthright about everything. I will be returning here for my next vehicle. I also recommend this dealership to anyone. More

A great car buying experience I started shopping for a new Ford Escape in February and had narrowed my list of dealers based on internet reviews and a recommendation by a popular c I started shopping for a new Ford Escape in February and had narrowed my list of dealers based on internet reviews and a recommendation by a popular car enthusiast radio program. Big Star Ford moved to the top of the list immediately in large part because of their prompt response to my online inquiry. From there things moved quickly. I met with Kim Srey, who did an outstanding job introducing me to the Escape and it's technology. After a test drive we sat down and I laid out a detailed description of the vehicle I was looking for. As it turned out the combination of options I wanted wasn't among the inventory Houston area dealers typically order. So, the next step was to work out the details of a special factory order. Kim and Ron Daniels were extremely helpful and willing to work with me to get the vehicle I wanted and in short order the process was underway. I quickly had an acceptable price for the vehicle and the deal was on. Over the following weeks, Kim and Ron kept me up to date on how the order was progressing, when the car would be built and delivered. Did I mention it arrived sooner than originally projected? All in all, ordering my new car was a great experience thanks to Kim and Ron. They recognized immediately that I knew exactly what I wanted and they didn't try to sell me something else. More importantly, they did what they said they would do and they did it when they said they would. But wait, this pleasant experience didn't stop there. When delivery day came, I was very pleased with the way the deal closed. The paper work was settled quickly, the car was ready when promised. But the best part was the time that John Taylor took going over a myriad of things I should know about the car and it's technology. By the time John finished my orientation, I felt like I'd been through Top Gun school, but it was time well spent and very much appreciated. After that I was off on my own, enjoying a great car. It's now been two weeks since I took delivery, and I've received a call from someone at Big Star twice in that period asking how the car was doing and did I have any issues or questions. So, the guys at Big Star do care about the sales they make and they prove it in ways like this. If you're looking for a place to take your business, I would recommend you consider Big Star Ford. About that dealer recommendation by the popular radio program. Well, they managed to call me a few days after I ordered the car from Big Star. Seems they were slow to respond because I wasn't shopping for something they had on their lot. Their loss, but it all worked out because I made a great find in Big Star Ford. More

Friendly The Manager came and talked to us about the Doge truck that we purchased. He was very helpful and courteous. They told us a little of why the trade in The Manager came and talked to us about the Doge truck that we purchased. He was very helpful and courteous. They told us a little of why the trade in was made. Very helpful. More

Great Experience I enjoyed by purchasing experience at Big Star Ford. I did not feel pressured. Whitlee was great from start to finish. I appreciated her follow up wit I enjoyed by purchasing experience at Big Star Ford. I did not feel pressured. Whitlee was great from start to finish. I appreciated her follow up with me, on more than one occasion, to make sure that I was satisfied and that I did not have any issues after my purchase. I will definitely visit this dealership for my next purchase. More