Big Star Ford

Derek was very persistent and finally found the truck I wanted. I gave them a good and not a great review because of a few minor hiccups along the way. All in all, I was pleased with my experience and wou wanted. I gave them a good and not a great review because of a few minor hiccups along the way. All in all, I was pleased with my experience and would use them again in the future. More

Greatest car buying experience ever!! I just purchased my dream car, a used Infiniti FX35, from Big Star Ford. This was the easiest, quickest car buying experience I have ever had! Lou w I just purchased my dream car, a used Infiniti FX35, from Big Star Ford. This was the easiest, quickest car buying experience I have ever had! Lou was wonderful - his product knowledge and customer service were top-notch. All the management and finance personnel were also great to work with. If you're looking for a new or used car, I would HIGHLY recommend this dealership and always ask for Lou Mancinas! More

I believe buying a vehicle, new or used, should be a pleasant experience. From the moment I arrived with my wife and three kids, Derek was very helpful by starting us with the vehicles in my price range pleasant experience. From the moment I arrived with my wife and three kids, Derek was very helpful by starting us with the vehicles in my price range. Allowing the entire family to join in the tests drives and encouraging us to try every vehicle that we may have been interested in was huge. The only problem we had was the overwhelming smell of smoke in one of the used trucks. Not the salesman’s fault because the truck had just arrived. After the purchase Derek and the manager were happy to oblige several requests (within reason) that made the deal even sweeter. More

We found the Lexus on the internet. After speaking with Sky, we decided to drive the 8 hours round trip to look at the car. We found his description totally accurate and forthright. The price was good and Sky, we decided to drive the 8 hours round trip to look at the car. We found his description totally accurate and forthright. The price was good and gave us a good value. Sky anticipated our loan application and had all the paperwork ready to go. This was the most painless, quick car buying experience we have ever encountered and could not give any higher recommendation. I feel satisfied that we got a very good deal. More

"Lou" Mancinas and the team at Big Star Ford made the purchase of our awesome F-150 4x4 extremely easy and a comforting experience. I was worried these guys might be like other dealers my family made the purchase of our awesome F-150 4x4 extremely easy and a comforting experience. I was worried these guys might be like other dealers my family has experience in the past; trying to throw things in the middle of the contract or extras you didn't ask for. That was not the case here. I bought a truck and a warranty and that was it. The only nerves I had through the entire time were what was my interest rate and it turned out better than I thought AND we got more than we expected on our trade in. We went later in the evening on a Friday and in total spent maybe a total of 2 hours or a tad bit more from test drive to getting the keys. The drive to Manvel from Katy was worth it. Looking forward to the memories that will be made with our new truck. More

Went to Big Star Ford (way out of my way) after several disappointing visits to local dealerships. I saw a listing for the car I purchased on Auto trader, called spoke with and dealt with Sky Dejong for th disappointing visits to local dealerships. I saw a listing for the car I purchased on Auto trader, called spoke with and dealt with Sky Dejong for the entire process. The whole experience was really quite pleasant. I had in mind what I needed Sky and Rick worked with me at every request to ensure I was taken care of. The deal went very fast, and im extremely satisfied with my decision to visit Big Star Ford...Thanks Sky and Rick!!! More

Great buying experience. Found exactly what I was looking for in a vehicle and was not pressured into anything else. Louis was very considerate and helpful. for in a vehicle and was not pressured into anything else. Louis was very considerate and helpful. More

Sky, We wanted to thank you for taking the time to Sky, We wanted to thank you for taking the time to respond to my online inquiry and deal with us without all the usual "circus" tactics. We went t Sky, We wanted to thank you for taking the time to respond to my online inquiry and deal with us without all the usual "circus" tactics. We went to a friend's dealership, he's a service guy, to purchase our Fusion and I was actually responding to you to compare pricing. In the end we decided to come see you because of all the help you had given us throughout the day. I had told you that we were at a friends delearship and I was checking around, but you didn't bat an eye and gladly helped and answered all of my questions and looked for a car to fit our needs. We are glad we came in and will be long time customers. Once we got a deal ready your finance department went to work, as we were first time buyers it's a little more difficult. They stayed late for us, but suggested we let them try first thing in the morning to avoid all the automated responses, well it was worth it, as they got us a great rate! Your whole staff was friendly and professional and we appreciate that, as it is not always the case when buying a car. We will be long time customers! Thanks again for all your help! More

The dealership personnel were extremely helpful and polite. They listened to my requirements and directed me appropriately to the right vehicle. The price and service were both fantastic, and overall t polite. They listened to my requirements and directed me appropriately to the right vehicle. The price and service were both fantastic, and overall the dealership was very professional. More