Big Star Ford

Awesome Staff My sales rep Kim was awesome...we negotiated on a agreeable no hassle price on the used car. I even got the windshield replaced for FREE......and with My sales rep Kim was awesome...we negotiated on a agreeable no hassle price on the used car. I even got the windshield replaced for FREE......and within a week. Thank you ! Five star customer satisfaction More

buyer This was the best service from Derek Frank I ever had from a dealer ship he was very nice answer all question and help in all ways I would send everyo This was the best service from Derek Frank I ever had from a dealer ship he was very nice answer all question and help in all ways I would send everyone to him More

Great Customer Service Derek was a very nice and a hard working sales consultant. He put us in the truck we really wanted. We are very satisfied with our purchase and experi Derek was a very nice and a hard working sales consultant. He put us in the truck we really wanted. We are very satisfied with our purchase and experience at Big Star Ford. More

Excellent Customer Service Derek Frank did an excellent job in putting me in a Truck for the right price. vary hard working seles person. Derek Frank did an excellent job in putting me in a Truck for the right price. vary hard working seles person. More

Hard-working Sales Person Aleia James was great to work with. Prior to my visit she answered all my question about the vehicle I was interested in. She provided quick feedbac Aleia James was great to work with. Prior to my visit she answered all my question about the vehicle I was interested in. She provided quick feedback and was professional. Great customer service!! More

Good Customer service Derek earned my business and I had a great experience, he brought in the car we wanted and we are very satisfied. He also followed up after the sale. Derek earned my business and I had a great experience, he brought in the car we wanted and we are very satisfied. He also followed up after the sale. More

EXCELLENT CUSTOMER SERVICE, KNOWLEDGABLE & PROFESSIONAL.... I mention to a friend I had rented a 2013 Ford Fusion on Friday and how much I like the car. The way it rides, looks, sounds and etc. That same fri I mention to a friend I had rented a 2013 Ford Fusion on Friday and how much I like the car. The way it rides, looks, sounds and etc. That same friend referred Big Star Ford, he called and spoke with Sky Internet Sales Manager at 4:50p on Saturday we were told to come down and take a look at a the exact car I car I was rented. When we arrived we were introduced to ALEIA JAMES (sales consultant) and the rest was history. Aleia was AWESOME! Her professionalism was uncanning. She was friendly and down to earth. She was very knowledgable about the product she was selling which from a former sales person to another is very impressionable. She made me believe in what she was selling. Any questions I had( and there were many) she answered, those she did not have an answer to she did seek to obtain and to my satifaction. My overall experience from the first call made at 4:50p to my leaving with keys in hand at 7:30 or so was smooth and definitely worth writing about. Everyone from the GM David Premazon "Premo" as he likes to be called, to Burt, the Used Car Manager and of course Aleia James made my car buying experience just as enjoyable and smooth as my " 2013 Ford Fusion". More

Great Customer Service Aleia James helped my husband and i through the whole car shopping ordeal. She was very patient and knowledgeable and worked very hard to accommodate Aleia James helped my husband and i through the whole car shopping ordeal. She was very patient and knowledgeable and worked very hard to accommodate us and make sure we got exactly what we were looking for. She is AWESOME! :) More

True Hassle free experience Aleia was great to work with. She was very friendly and genuine. I didn't get the feeling that I was being hassled into purchasing a car. Instead, Aleia was great to work with. She was very friendly and genuine. I didn't get the feeling that I was being hassled into purchasing a car. Instead, she informed me about my vehicle of interest and offered me alteratives based on my likes. She is the best!! Definately keep her!! More