Big Star Ford

A Good Deal in progress Kimberly Scott, Big Star Ford as a whole has some customer service detail to attend to. I can say they are working on the total customer exprience as Kimberly Scott, Big Star Ford as a whole has some customer service detail to attend to. I can say they are working on the total customer exprience as I understand this dealership is under new management. I can certainly see the dust has not settled yet with this change. My sales guy Derek Frank was very deligent in making sure I got in a ride thats within my price range and was good enough to listen to my concerns. The finance guy Mr Otto helped with the questions I had about the financing. Thanks to both of these gentalmen. The few concerns I have about Big Star Ford and the total customer service package are still open for verdict. It would be of great value if this dealership's leadership team worked on the attetion to detail on every level of customer satisfaction. To sum up my exprience, I would say it was decient however, it could've been better. Overall, I think Big Star Ford is a work in progress. More

Warranty service Delivered my 2013 F 150 5 liter truck with engine miss August 1, 2014. Asked service writer for a rental car or loaner while the truck in shop. Told Delivered my 2013 F 150 5 liter truck with engine miss August 1, 2014. Asked service writer for a rental car or loaner while the truck in shop. Told that the dealer did not offer that. Did not have rental or loaner. FORD (Not Will FIT) Extended warranty furnished a vehicle when warranty service is in process. Did I mention that I purchased this truck from Big Star March 2013. The truck had 58,000 miles. I needed wheels and would not leave Big Star without wheels so I drove to Angleton, Gulf Coast and asked for service. I was directed to the Rental Car office and went home. I returned to BIG STAR October 3 to get the necessary paper work to cancel the extended warranty and get a rebate. I was told that BIG STAR does not handle FORD extended warranty and only WILL FIT Brand. I explained that I had purchased the vehicle and the warranty at this location. The explanation I got was that BIG STAR is not a authorized Ford Service center and could not help me with my request. I purchased a F 150 King Ranch from Gulf Coast Ford even though they are 8 miles further but a Dealer that takes care of a Customer (No matter if the vehicle is purchased from that location) is my dealer now. It is better to have someone that will take care of issues and problems and be there with you. More

TOTALLY NONE RESPONSIVE Signed lease agreement 1 AUG 14. Two & half months( 14 Oct 14) later, NO Lic Plates and NO refund of over payments to dealer. Called and left voice Signed lease agreement 1 AUG 14. Two & half months( 14 Oct 14) later, NO Lic Plates and NO refund of over payments to dealer. Called and left voice mail messages at least 6 times to Big Star Ford and its associated dealership and received NO call-backs. Oh, just an aside, no sales person knew where anything , in the way of tools, were located in the vehicle. Through hit-and-miss I located all tools on own. IF YOU WANT A HASSLE AND TOTAL LACK OF COMMUNICATION THEN YOU WANT TO DEAL WITH BIG STAR FORD. If you want an enjoyable experience -- I don't know where to suggest you go. Good Luck! More

Sales manager use the F word to me on 9/27/14 The sales manager did "not know' the cost of a certain tire issue. When we questioned the service person he mentioned that we should have asked the s The sales manager did "not know' the cost of a certain tire issue. When we questioned the service person he mentioned that we should have asked the sales manager when we bought the SUV. When we questioned him, he replied " I have nothing to do with the SERVICE department", and so we told him we bought the Ford Expedition for $43,000.00 and you "don't know" how much it cost to get this done???? I walked over to the service person which he said it was $80.00!!! I went back to the "sales manager" and told him that he could not fix the issue because it would cost $80??? He cussed me out using the F word in front of my 3 children , husband, and EMPLOYEES!!!!!! My husband could not keep calm!!! Thank you service employees!!!! This so called "manager" needs customer training skills! More

Sales worked hard to get me in the right truck and price All worked hard to find the truck I wanted and get it to a price that I was comfortable with. They made sure I got the options I wanted and worked to All worked hard to find the truck I wanted and get it to a price that I was comfortable with. They made sure I got the options I wanted and worked to get me at the right interest rate. More

Excelent experience at Big Star Ford (JEA) My daugther car was showing problems with the Transmission and because she is attending college we can not take any risk on driving a supected car. Fr My daugther car was showing problems with the Transmission and because she is attending college we can not take any risk on driving a supected car. Frank Derek did help me to find the right automobile for us and did work with me to find the best financial deal. Thanks Derek you are a extraordinary salesman! More

Best Deal Ever I walked into a very friendly environment and was met by Derek who took me through the process in acquiring the car I had come in to purchase. 10 min I walked into a very friendly environment and was met by Derek who took me through the process in acquiring the car I had come in to purchase. 10 minutes later, we took the car out for a test drive and he went through all the options available. 30 minutes after walking in, Derek was able to get me an amazing deal at a figure that was just perfect. negotiation was hassle-free as he listened to all i said. Documentation completed and I walked out (rather drove out) of Big Star Ford, not only a very satisfied customer, but one who had made new friends. I definitely would be visiting them again in future and recommend them to anyone who wants a tried, trusted and tested dealership. More

Bad service department I have never had any service department as bad as this one, from the service rep to the service manager. I took my F250 truck in on a Thursday and I have never had any service department as bad as this one, from the service rep to the service manager. I took my F250 truck in on a Thursday and a week later I had not heard from any body. When I called to check on the progress, no one knew anything. They promised to call me back and of course they didn't. When I did get it back another week later, I had to pay what I thought was way too much money. When I asked for the parts that were replaced, they told me that they were not available. When I took the truck home after they told me that the problem was solved, a week later the problem was back and got worse. I took it back and the problem of no one calling me back for up dates started all over again. When I called to talk to the Service Director Brian Burns, he was not available but they promised that he would get back with me. Almost a week later, no call FROM ANY ONE! As of this writing I still don't know the status of the truck. WORSE SERVICE EVER!!!! More

Good experience with Kim I was able to negotiate a fair deal on a truck over the phone. It was detailed and had a full tank of gas waiting for me. It was a painless experien I was able to negotiate a fair deal on a truck over the phone. It was detailed and had a full tank of gas waiting for me. It was a painless experience. Kim treated us well. More

Auntreek Rhodes my Super Salesman John Parkey :) John is an extraordinary salesman! He is the kindess salesman I have ever dealt with. He made sure I understood everything the entire sales process. John is an extraordinary salesman! He is the kindess salesman I have ever dealt with. He made sure I understood everything the entire sales process. He did everything he could to make sure everything went smooth! I would recommend him to anyone of my family members! I am definitely purchasing my next F250 from this Super Salesman he is Great! With time I know he can only get better!!! Your the best........... Your Customer Auntreek Rhodes More