Big Star Ford

Sales manager use the F word to me on 9/27/14 The sales manager did "not know' the cost of a certain tire issue. When we questioned the service person he mentioned that we should have asked the s The sales manager did "not know' the cost of a certain tire issue. When we questioned the service person he mentioned that we should have asked the sales manager when we bought the SUV. When we questioned him, he replied " I have nothing to do with the SERVICE department", and so we told him we bought the Ford Expedition for $43,000.00 and you "don't know" how much it cost to get this done???? I walked over to the service person which he said it was $80.00!!! I went back to the "sales manager" and told him that he could not fix the issue because it would cost $80??? He cussed me out using the F word in front of my 3 children , husband, and EMPLOYEES!!!!!! My husband could not keep calm!!! Thank you service employees!!!! This so called "manager" needs customer training skills! More

Sales worked hard to get me in the right truck and price All worked hard to find the truck I wanted and get it to a price that I was comfortable with. They made sure I got the options I wanted and worked to All worked hard to find the truck I wanted and get it to a price that I was comfortable with. They made sure I got the options I wanted and worked to get me at the right interest rate. More

Excelent experience at Big Star Ford (JEA) My daugther car was showing problems with the Transmission and because she is attending college we can not take any risk on driving a supected car. Fr My daugther car was showing problems with the Transmission and because she is attending college we can not take any risk on driving a supected car. Frank Derek did help me to find the right automobile for us and did work with me to find the best financial deal. Thanks Derek you are a extraordinary salesman! More

Best Deal Ever I walked into a very friendly environment and was met by Derek who took me through the process in acquiring the car I had come in to purchase. 10 min I walked into a very friendly environment and was met by Derek who took me through the process in acquiring the car I had come in to purchase. 10 minutes later, we took the car out for a test drive and he went through all the options available. 30 minutes after walking in, Derek was able to get me an amazing deal at a figure that was just perfect. negotiation was hassle-free as he listened to all i said. Documentation completed and I walked out (rather drove out) of Big Star Ford, not only a very satisfied customer, but one who had made new friends. I definitely would be visiting them again in future and recommend them to anyone who wants a tried, trusted and tested dealership. More

Bad service department I have never had any service department as bad as this one, from the service rep to the service manager. I took my F250 truck in on a Thursday and I have never had any service department as bad as this one, from the service rep to the service manager. I took my F250 truck in on a Thursday and a week later I had not heard from any body. When I called to check on the progress, no one knew anything. They promised to call me back and of course they didn't. When I did get it back another week later, I had to pay what I thought was way too much money. When I asked for the parts that were replaced, they told me that they were not available. When I took the truck home after they told me that the problem was solved, a week later the problem was back and got worse. I took it back and the problem of no one calling me back for up dates started all over again. When I called to talk to the Service Director Brian Burns, he was not available but they promised that he would get back with me. Almost a week later, no call FROM ANY ONE! As of this writing I still don't know the status of the truck. WORSE SERVICE EVER!!!! More

Good experience with Kim I was able to negotiate a fair deal on a truck over the phone. It was detailed and had a full tank of gas waiting for me. It was a painless experien I was able to negotiate a fair deal on a truck over the phone. It was detailed and had a full tank of gas waiting for me. It was a painless experience. Kim treated us well. More

Auntreek Rhodes my Super Salesman John Parkey :) John is an extraordinary salesman! He is the kindess salesman I have ever dealt with. He made sure I understood everything the entire sales process. John is an extraordinary salesman! He is the kindess salesman I have ever dealt with. He made sure I understood everything the entire sales process. He did everything he could to make sure everything went smooth! I would recommend him to anyone of my family members! I am definitely purchasing my next F250 from this Super Salesman he is Great! With time I know he can only get better!!! Your the best........... Your Customer Auntreek Rhodes More

Awesome Staff My sales rep Kim was awesome...we negotiated on a agreeable no hassle price on the used car. I even got the windshield replaced for FREE......and with My sales rep Kim was awesome...we negotiated on a agreeable no hassle price on the used car. I even got the windshield replaced for FREE......and within a week. Thank you ! Five star customer satisfaction More

buyer This was the best service from Derek Frank I ever had from a dealer ship he was very nice answer all question and help in all ways I would send everyo This was the best service from Derek Frank I ever had from a dealer ship he was very nice answer all question and help in all ways I would send everyone to him More