Big Star Ford

Lovely dealership I bought a new car from these people and they were overly nice and helpful. I felt I could trust them with my business :) it was a pleasant experience I bought a new car from these people and they were overly nice and helpful. I felt I could trust them with my business :) it was a pleasant experience More

(5 star)Big Star Ford My sales experience with Big Star Ford was excellent, but there was however a hiccup back in finance with the paperwork. That issue though was resolv My sales experience with Big Star Ford was excellent, but there was however a hiccup back in finance with the paperwork. That issue though was resolved by customer service manager named, Trixie Carr, and she was able to organize a time at my convenience to come in and take care of the paperwork. I met with Tim Dickerson back in finance and the necessary paperwork was completed. I really appreciated how Trixie handled my problem for me and I was impressed on how everything was expedited. Trixie has restored my faith in Big Star Ford so that I may continue to do future business with this dealership. And I will always go back to Jacques Davidson to purchase any future vehicles and I will also recommend him to others as well. Thanks again, Frank Magana More

Great! If your in the market for a new or used vehicle go see Jesse that young man can hook you up! Be sure to tell him Pop send you and you ride today real If your in the market for a new or used vehicle go see Jesse that young man can hook you up! Be sure to tell him Pop send you and you ride today real sh-t! More

Derek frank He was very helpful. His knowledge of cars was incredible and he worked with me to get the price we thought was fair. Overall great experience He was very helpful. His knowledge of cars was incredible and he worked with me to get the price we thought was fair. Overall great experience More

Fair Deal Big Star Ford is the closest dealership to my residence and after my experience in dealing with them, I am a satisfied customer. I used the internet Big Star Ford is the closest dealership to my residence and after my experience in dealing with them, I am a satisfied customer. I used the internet to choose a vehicle of my needs and liking. Sales associate Derek Frank contacted me and invited me into the dealership to work out a deal. Honestly, I didn't walk out of Big Star thinking I made a steal with my purchase; however, I was impressed with the straightforward explanations and justifications for my vehicle purchase terms. I left the dealership in a new vehicle with the options I required and then some. Derek provided valuable support in meeting my requests and even took the time to instruct me on features I wasn't aware of to my benefit. In all, I considered my buying experience reasonably pleasant, satisfying, and the added personal service (from Derek and others) helped formulate my decision to buy a vehicle at a price I normally might have resisted. Cheers! More

Buying an used car A. Collado, I worked with Mr. Derek Frank and Mr. Sky DeJohn. Both were close to me in making sure I got the car I was looking within my budget. I s A. Collado, I worked with Mr. Derek Frank and Mr. Sky DeJohn. Both were close to me in making sure I got the car I was looking within my budget. I see opportunities with the customer service. The advertised internet price end up with a high value as they start to introduce, by default, cost related with the car inspection, plus the additional coverages they offer (which by the way has a different name like accesories, etc). Base on my experience, I recommend to read with attention the final number they present to you. In my opinion, they should advertise in the internet the real final price they will offer (specific with the recharges for certified cars, etc). There are hidden costs in my opinion. Took to me over 6 hours to close a deal because of these situation, until somebody was able to listen to my needs. Any customer is different, and the customer service team (specific the sales department) should worked on the attention to details specific to the customer they are dealing with. Bottom line, I think Big Star Ford is a place to visit when looking for a pre-owned car. Do you pre-work and be prepared for a potential changes in final prices if you set your budget base on the internet price plus the mandatory TTL fees. Special thanks to the finance manager who explained several questions related with car garantees (that should be explained with the sales person in advance). More

An Excellent Buying Experience Since I live in Pearland I wanted to check out a local auto dealership for a new vehicle. I normally prefer Cadillacs, however, I wanted to at least Since I live in Pearland I wanted to check out a local auto dealership for a new vehicle. I normally prefer Cadillacs, however, I wanted to at least take a look at the new Fords. I stopped by Big Star Ford andI must say that I was pleasantly surprised. I wanted a new SUV and so I took several test drives in the new Ford Edge. The quality of the ride the price and all the standard features and benefits exceeded my expectations. The salesperson Tori Kennedy although new to sales was friendly and courteous and handled the transaction like a pro. The Sales Manager Clarence Kennedy (her Dad) coached and gave assistance during the sales process. I drove away with my new Ford Edge late that evening. My wife loves the car. More

GIRL Sammy is awesome I have never been treated so well at a dealership. The car was reserved for me all day until I got off work. Samantha was waiting for me and ready to I have never been treated so well at a dealership. The car was reserved for me all day until I got off work. Samantha was waiting for me and ready to show me the car. She was easygoing, fun and very helpful. When it came to financing it was easy and understandable, Sammy even ordered me a pizza because I was starving while I waited. Lol More