Big Star Ford

Derek frank He was very helpful. His knowledge of cars was incredible and he worked with me to get the price we thought was fair. Overall great experience He was very helpful. His knowledge of cars was incredible and he worked with me to get the price we thought was fair. Overall great experience More

Fair Deal Big Star Ford is the closest dealership to my residence and after my experience in dealing with them, I am a satisfied customer. I used the internet Big Star Ford is the closest dealership to my residence and after my experience in dealing with them, I am a satisfied customer. I used the internet to choose a vehicle of my needs and liking. Sales associate Derek Frank contacted me and invited me into the dealership to work out a deal. Honestly, I didn't walk out of Big Star thinking I made a steal with my purchase; however, I was impressed with the straightforward explanations and justifications for my vehicle purchase terms. I left the dealership in a new vehicle with the options I required and then some. Derek provided valuable support in meeting my requests and even took the time to instruct me on features I wasn't aware of to my benefit. In all, I considered my buying experience reasonably pleasant, satisfying, and the added personal service (from Derek and others) helped formulate my decision to buy a vehicle at a price I normally might have resisted. Cheers! More

Buying an used car A. Collado, I worked with Mr. Derek Frank and Mr. Sky DeJohn. Both were close to me in making sure I got the car I was looking within my budget. I s A. Collado, I worked with Mr. Derek Frank and Mr. Sky DeJohn. Both were close to me in making sure I got the car I was looking within my budget. I see opportunities with the customer service. The advertised internet price end up with a high value as they start to introduce, by default, cost related with the car inspection, plus the additional coverages they offer (which by the way has a different name like accesories, etc). Base on my experience, I recommend to read with attention the final number they present to you. In my opinion, they should advertise in the internet the real final price they will offer (specific with the recharges for certified cars, etc). There are hidden costs in my opinion. Took to me over 6 hours to close a deal because of these situation, until somebody was able to listen to my needs. Any customer is different, and the customer service team (specific the sales department) should worked on the attention to details specific to the customer they are dealing with. Bottom line, I think Big Star Ford is a place to visit when looking for a pre-owned car. Do you pre-work and be prepared for a potential changes in final prices if you set your budget base on the internet price plus the mandatory TTL fees. Special thanks to the finance manager who explained several questions related with car garantees (that should be explained with the sales person in advance). More

An Excellent Buying Experience Since I live in Pearland I wanted to check out a local auto dealership for a new vehicle. I normally prefer Cadillacs, however, I wanted to at least Since I live in Pearland I wanted to check out a local auto dealership for a new vehicle. I normally prefer Cadillacs, however, I wanted to at least take a look at the new Fords. I stopped by Big Star Ford andI must say that I was pleasantly surprised. I wanted a new SUV and so I took several test drives in the new Ford Edge. The quality of the ride the price and all the standard features and benefits exceeded my expectations. The salesperson Tori Kennedy although new to sales was friendly and courteous and handled the transaction like a pro. The Sales Manager Clarence Kennedy (her Dad) coached and gave assistance during the sales process. I drove away with my new Ford Edge late that evening. My wife loves the car. More

GIRL Sammy is awesome I have never been treated so well at a dealership. The car was reserved for me all day until I got off work. Samantha was waiting for me and ready to I have never been treated so well at a dealership. The car was reserved for me all day until I got off work. Samantha was waiting for me and ready to show me the car. She was easygoing, fun and very helpful. When it came to financing it was easy and understandable, Sammy even ordered me a pizza because I was starving while I waited. Lol More

A Good Deal in progress Kimberly Scott, Big Star Ford as a whole has some customer service detail to attend to. I can say they are working on the total customer exprience as Kimberly Scott, Big Star Ford as a whole has some customer service detail to attend to. I can say they are working on the total customer exprience as I understand this dealership is under new management. I can certainly see the dust has not settled yet with this change. My sales guy Derek Frank was very deligent in making sure I got in a ride thats within my price range and was good enough to listen to my concerns. The finance guy Mr Otto helped with the questions I had about the financing. Thanks to both of these gentalmen. The few concerns I have about Big Star Ford and the total customer service package are still open for verdict. It would be of great value if this dealership's leadership team worked on the attetion to detail on every level of customer satisfaction. To sum up my exprience, I would say it was decient however, it could've been better. Overall, I think Big Star Ford is a work in progress. More

Warranty service Delivered my 2013 F 150 5 liter truck with engine miss August 1, 2014. Asked service writer for a rental car or loaner while the truck in shop. Told Delivered my 2013 F 150 5 liter truck with engine miss August 1, 2014. Asked service writer for a rental car or loaner while the truck in shop. Told that the dealer did not offer that. Did not have rental or loaner. FORD (Not Will FIT) Extended warranty furnished a vehicle when warranty service is in process. Did I mention that I purchased this truck from Big Star March 2013. The truck had 58,000 miles. I needed wheels and would not leave Big Star without wheels so I drove to Angleton, Gulf Coast and asked for service. I was directed to the Rental Car office and went home. I returned to BIG STAR October 3 to get the necessary paper work to cancel the extended warranty and get a rebate. I was told that BIG STAR does not handle FORD extended warranty and only WILL FIT Brand. I explained that I had purchased the vehicle and the warranty at this location. The explanation I got was that BIG STAR is not a authorized Ford Service center and could not help me with my request. I purchased a F 150 King Ranch from Gulf Coast Ford even though they are 8 miles further but a Dealer that takes care of a Customer (No matter if the vehicle is purchased from that location) is my dealer now. It is better to have someone that will take care of issues and problems and be there with you. More

TOTALLY NONE RESPONSIVE Signed lease agreement 1 AUG 14. Two & half months( 14 Oct 14) later, NO Lic Plates and NO refund of over payments to dealer. Called and left voice Signed lease agreement 1 AUG 14. Two & half months( 14 Oct 14) later, NO Lic Plates and NO refund of over payments to dealer. Called and left voice mail messages at least 6 times to Big Star Ford and its associated dealership and received NO call-backs. Oh, just an aside, no sales person knew where anything , in the way of tools, were located in the vehicle. Through hit-and-miss I located all tools on own. IF YOU WANT A HASSLE AND TOTAL LACK OF COMMUNICATION THEN YOU WANT TO DEAL WITH BIG STAR FORD. If you want an enjoyable experience -- I don't know where to suggest you go. Good Luck! More