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Big Star Ford
Manvel, TX
757 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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757 Reviews of Big Star Ford
March 08, 2015
Extremely poor service department I scheduled an appointment with Dawn to get two issues repaired (door ajar light on constantly and sync turning itself off repeatedly). The appointmen I scheduled an appointment with Dawn to get two issues repaired (door ajar light on constantly and sync turning itself off repeatedly). The appointment was for 7:00 am and my wife took it in for me. At 11:30 I got a call from Dawn who was at lunch and talking to me through a mouthful of food that they couldn't find the wheel lock tool. At some point in the past, a mechanic who had rotated the tires didn't put the tool back in the console and so they cannot get the tires off to rotate them. Even though I have paid for tire rotations, I have not gotten them. In this instance, I didn't need nor ask for an oil change and tire rotation. Dawn decided I needed it more than I needed the repairs I took the car in for, and they never got to them. When I complained to Brian that I had scheduled an appointment at 7:00 am, he informed me that just because it was scheduled at 7:00 am didn't mean it would actually be worked on at 7:00. In the meantime they managed to get one wheel lock off and then failed to put it back on. I now have four lug nuts on the right front instead of five. They also changed the air filter and now the engine is running rough. Gas mileage has dropped. I still have the issues I took the car in for, plus I will now have to replace the wheel locks and tool, plus pay to fix the engine running rough. I may even have to buy a new set of tires since they have not been rotated recently. More
by bjbeeler6311
Employees Worked With
Dawn, Brian
February 28, 2015
Milo Harris, 5 stars I told him what I wanted and he delivered 100%. I visited other dealerships and was dissapointed and lost hope, but milo spent the time and effort to I told him what I wanted and he delivered 100%. I visited other dealerships and was dissapointed and lost hope, but milo spent the time and effort to get exactly what i wanted. He had an awesome attitude, we had a good time, and we had a great experience. Milo delivered! And also there was a guy in finance he was really helpful and friendly. I don't remember his name but i remember his great attitude, and that he had a fake coffee cup spilled on his desk. More
by squid blade
Employees Worked With
Milo Harris
February 26, 2015
Great Expierence Enjoyed buying a car from this dealership and having Derek as the guy who helped me throughout this process! He even held the car for me to make sure Enjoyed buying a car from this dealership and having Derek as the guy who helped me throughout this process! He even held the car for me to make sure no one would buy it before I made it to the dealership 2 days after first visiting. Was a real genuine person to work with and listened to everything I wanted for the car and made the process simple and speedy and a delightful experience!! More
by Donovan
Employees Worked With
Derek Frank
February 18, 2015
I was in and out in no time I met with a James Glasper who became my hero. I didn't qualify for the Ford Explore or Edge I wanted but he and the team got me into a Wonderful Trav I met with a James Glasper who became my hero. I didn't qualify for the Ford Explore or Edge I wanted but he and the team got me into a Wonderful Traverse. A vehicle that fits my business just fine. I plan on continued business with him and Big Star Ford,as well as referring friends and family to such a wonderful dealership. Keep up the great work Mr. Glasper, and Thank you again. A satisfied customer. More
by Tonia Haskett
Employees Worked With
James Glasper
February 16, 2015
DO NOT USE THIS DEALERSHIPS SERVICE DEPARTMENT The service department at Big Star is horrible. First thing is that it's very difficult to get someone at the dealership to return a call after multip The service department at Big Star is horrible. First thing is that it's very difficult to get someone at the dealership to return a call after multiple attempts and weeks of calling and leaving messages. My transmission is no longer operational after they attempted to do a Simple routine flush. The tech didn't secure the coolant line properly after service. Two days later while on the road I lost all trans fluid through coolant line that wasn't properly fastend. Dealer picked up truck reconnected line and filled trans with fluid. I drove the truck for 3 weeks before trans started slipping. Took it back to dealer but was told service dept. Was backed up for 3 to 4 weeks. Took my truck to trusted transmission shop where they assessed the transmission. Transmission had a bad pump and burned clutches do to low or no fluid. Dealer only wants to pay partial cost for repairs. Now I'm stuck with a truck I can't drive because they don't want to take full responsibility and replace or repair my transmission. I urge anyone to stay clear of the service department at this facility. More
by RonW
Employees Worked With
Brian Burns
February 02, 2015
Great Car Buying Experience I had such a pleasant experience purchasing my new car from Big Star Ford, Theo and Buzz were so easy to work with. We had gone the week before to an I had such a pleasant experience purchasing my new car from Big Star Ford, Theo and Buzz were so easy to work with. We had gone the week before to another local dealer (not naming names but it is on 518 near Big Humphrey's Pizza) and it was a horrible experience. I did not want to buy ANY car from ANY dealer after that. Everyone at Big Star was so helpful, professional and they were not pushy at all. They even agreed to sponsor two Pearland Little League teams as well as being a field sponsor. Gotta love companies that give back to our community. More
by Aggie94
Employees Worked With
Theo Lee
January 28, 2015
Excellent experience!! My experience with Big Star Ford was great. The customer service was beyond my expectations everyone was friendly. My sales person Theodis Lee worked My experience with Big Star Ford was great. The customer service was beyond my expectations everyone was friendly. My sales person Theodis Lee worked hard to make sure I was well taken care of, and got me into the vehicle I wanted. The dealership made the buying process smooth before I knew it I was gliding on home in style. Thanks BIG STAR FORD! More
by Sexylady33
Employees Worked With
Theodis Lee
January 16, 2015
Lovely dealership I bought a new car from these people and they were overly nice and helpful. I felt I could trust them with my business :) it was a pleasant experience I bought a new car from these people and they were overly nice and helpful. I felt I could trust them with my business :) it was a pleasant experience More
by Kristeev
Employees Worked With
Theodis Lee
December 28, 2014
(5 star)Big Star Ford My sales experience with Big Star Ford was excellent, but there was however a hiccup back in finance with the paperwork. That issue though was resolv My sales experience with Big Star Ford was excellent, but there was however a hiccup back in finance with the paperwork. That issue though was resolved by customer service manager named, Trixie Carr, and she was able to organize a time at my convenience to come in and take care of the paperwork. I met with Tim Dickerson back in finance and the necessary paperwork was completed. I really appreciated how Trixie handled my problem for me and I was impressed on how everything was expedited. Trixie has restored my faith in Big Star Ford so that I may continue to do future business with this dealership. And I will always go back to Jacques Davidson to purchase any future vehicles and I will also recommend him to others as well. Thanks again, Frank Magana More
by Frank Magana
Employees Worked With
CSM: Trixi Carr, Finance: Tim Dickerson , Jacques Davidson
December 21, 2014
Great! If your in the market for a new or used vehicle go see Jesse that young man can hook you up! Be sure to tell him Pop send you and you ride today real If your in the market for a new or used vehicle go see Jesse that young man can hook you up! Be sure to tell him Pop send you and you ride today real sh-t! More
by Txbadas
Employees Worked With
Jesse
