Big Star Ford

Bad customer service Called several times to get pricing on a new truck and never get called back and then when trying to explain to once again another new sales person I Called several times to get pricing on a new truck and never get called back and then when trying to explain to once again another new sales person I basically get told he doesn't want to hear it and if I wanted a price on vehicle or not. Not sure why I recommend so many people to this dealer. More

Don't waste your time, find another Ford dealer Last Thursday (5/28/15) I sent an email to Big Star about a 2015 Ford F-150 that they had on their website and asked if it was still available. I qui Last Thursday (5/28/15) I sent an email to Big Star about a 2015 Ford F-150 that they had on their website and asked if it was still available. I quickly received a response from Diana saying it was available and she asked when I could come down to the dealer. I exchanged a few more emails with Diana asking her several questions but never really got an answer to my questions. I ended up making an appointment to visit the dealer on a Friday (5/29/15). I went to the dealer and ended up dealing with Ray and one of their sales managers (Bobby I think). We discussed what I was looking for and they took me for a test drive. I loved the vehicle and told them I wanted to make a deal if I got the right price for my trade-in. So while they were evaluating my trade-in Ray searched for vehicles that had the options that I was looking for and found 3 in the area. They came back with an offer for my trade-in that was $2000 less then a I wanted. After talking for a few minutes the sales manager said he would find a way give me what I wanted. And told Ray to "go make it happen". I left the dealership thinking we could make a deal and I was also impressed at how helpful Ray and the sales manager were... I thought it was a pleasant experiance. I was expecting a call from Ray on Saturday (5/30/15) with an update on the vehicle I was looking for... I never received a call from Ray. Instead I got a call from Diana asking how my meeting went on Friday, I told her what was going on and she said she would follow up with Ray and call me back... she never called back. So on the following Monday (6/1/15) I called Ray around noon, he didn't answer so I left a message. I then called Diana and asked her if she talked with Ray... she said she sent him an email and then proceeded to check her email to see if he replied... he didn't. Not sure why she didn't go find Ray if she planned to me call back. Diana said she would go talk with Ray and call me back in 10 minutes... she didn't (do you see a trend here?). So later that afternoon I sent Ray an email (I used the email on his business card) and I immediately go his email kicked back because it was an invalid email address. So then I sent Diana another email and she did reply and said that she talked with Ray and he was planning to call me and she would follow up with Ray to make sure he called... he didn't. Tuesday morning (6/2/15) I called Ray again and left a message and of course I didn't get call back. I sent Diana another email and didn't get a reply for her. So I sent the GM, David Premazon, an email asking for a response from his sales team and as of now no response from David. So this now leads me into another bad experience that I had with Big Star last May of 2014. I went into the dealer on a Saturday, I was looking for a 2014 Ford Explorer. I was dealing with Jacques. I told him what I wanted and he found it at another dealer. We proceed to make the deal, I went through financing and singed all of the loan paperwork. They had to pick up the car at another dealer and said it should back at Big star on a Monday but I couldn't pick it up until Tuesday because I wanted window tint and they needed time to install it. I was OK with that and I left my trade-in at the dealer and they gave me a loaner. So on Monday I called to see if they if they picked up the car and I was told it wasn't there yet. I called back on Tuesday and I was told that the car I purchased had already been sold. Keep in mind I had already completed all the financial paperwork (which included the VIN #) for the new car. I was not happy and told them I am coming back to pickup the car I was trading in. I arrived at the dealer and they made me wait for about 20 minutes and then came back and told me my trade in was sent to another dealer to sell. I was furious! They said they would call the dealer and have them bring it back... took about 2 hours. Finally I got my trade in back, and it still had my original plates on the car as well as 300 extra miles that they put on it. So before I left I spoke with the new GM, David Premazon, and he apologized and said he would fix it. So eventually they found an explorer that was similar to the one I thought I purchased and said it was on a truck and should be at the dealer within a week. I called back in a week and was told it would another few days, and then another few days, and then another few days... and on and on. After all the runaround I then gave up. So after my first bad experience I should have learned my lesson and I should have never returned to Big Star. They only reason I gave them a second chance was because they had a new GM I was hoping things would be different under new management. Wish I would have found this site before I went back the 2nd time...Stupid me! I see replies to the negative reviews telling you to contact the customer service manager so they can make it right but they actually do that? They should make it right the first time. More

Stay Away I had a good experience with the salesman Dwayne Daniels, but the manager is a complete xxxxxxx. When I didn't like the first offer he came with he go I had a good experience with the salesman Dwayne Daniels, but the manager is a complete xxxxxxx. When I didn't like the first offer he came with he got mad and refuse to shake my hand so I took my business elsewhere. More

Used car nightmare I purchased a car through the used car dept. hoping to find economical and reliable transportation went online for this dealer found a fairly good pri I purchased a car through the used car dept. hoping to find economical and reliable transportation went online for this dealer found a fairly good priced deal until the paperwork went through and the internet price jumped up by 2,000.00 and then add the warranty another 3,000.00. from 6800.00 11,787.00 the the car started having problems I contacted the warranty company who never heard of me or the car. Even after making my first payment the warranty company never heard of me or the car still. I returned the car there to get the problem resolved, I can only presume that because certain people have bad credit they should mediocre product and service. Reason being a have to pay insurance on a vehicle I cant drive and make payments on vehicle which is no longer in position, under the premise it is being repaired. If I wanted such a hassle I would have purchased a luxury car for which we all know they spend weeks at a time in a repair facility. Thank you for forcing me to fix my truck spent a car payment and half on it. But at least it is getting me to work. More

False advertising, bait & switch, nasty sales manager Classic bait & switch + false advertising with this car dealership. Big Star Ford advertised a price of $27,612 online for 2013 Ford Explorer Limited Classic bait & switch + false advertising with this car dealership. Big Star Ford advertised a price of $27,612 online for 2013 Ford Explorer Limited only to balk and insult me when I actually offered to pay that price. When I was ready to close the deal, Sales Manager Sky DeJohn nastily told me that now they wanted more for the car b/c of all the work that would need to be done to get the car ready to sell - that they were being “billed by their service department” and would need to increase the price on the car to recoup some of this expense. However, the only thing Sky could actually come up with when I asked what work needed to been done was the replacement of the driver & passenger side headrests that "had been stolen from the car" while on their lot. (Oddly, this was NOT what he'd told me when I first inquired about the car a week earlier—his first story was the the prior owner of the vehicle wanted to keep the DVD headrests when he traded the car in, and the price online was for the car w/ regular headrests.) Despite Sky’s ugliness and apparent deception, I tried to continue our conversation. I fully expected we’d be able to reach an agreement on price b/c frankly, I didn’t need them to replace the headsets (I’d planned on having aftermarket DVD headrests put in after I purchased the vehicle anyway) and was still interested in the car at the original price for which it was advertised, even without headrests. But Sky couldn’t wait to blurt out that he “knew I wouldn’t be willing to pay the new price”, and finally told me the new price would be $30,612 - $3,000 more than the advertised price. I replied that a) this was false advertising- the internet ad clearly showed/stated there were headrests included at the $27,612 price point, and b) his excuses for why the car had no headrests were inconsistent, and c) how on earth could a pair of headrests (without DVD players) be worth a $3000 hike?? Sky then became very aggressive in his language and said “I’m not even going to deal with you.” When I calmly replied that his deception and rudeness compelled me to leave a negative reviw online of my experience with Big Star Ford, he told me “I’m not gonna talk to you any more b/c you’re threatening me. The online price for the car is $30,612.” I replied that I was actually on the Big Star Ford website at that very moment and the price actually showed $28,277. Sky promptly hung up on me. I called the dealership back after this experience and asked to speak with the General Manager. Sky’s language and hostility were completely uncalled for, but I wanted to give the General Manager, David Premozan (sp?) a chance to make it right or at least let him know what goes on in his dealership. Clearly David is cut from the same cloth as Sky, as I received no return phone call after I left a message. I’m sure there are honest, decent used car salesmen out there in the world, but I’d caution prospective buyers to steer clear of Big Star Ford. I’ll be taking my business elsewhere and urge you to do the same. More

Car? What Car? I saw a car online, called specifically to check that the car was still available and for sale. Spoke with a woman who said she was internet sales, an I saw a car online, called specifically to check that the car was still available and for sale. Spoke with a woman who said she was internet sales, and that yes, the car was available. I then grab my check book, take off from work 2 hours early, drive down there from Sugar land, to find that the car had been sold the day before. bait and switch? poor communication? weak ethics? I don't know, but I wont be going back. More