Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Big Star Ford
Manvel, TX
757 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
757 Reviews of Big Star Ford
July 30, 2015
First time car buyer I would like to thank each and every employee at BIg Star Ford for their hard work and dedication with helping me with buying my brand new 2015 Ford I would like to thank each and every employee at BIg Star Ford for their hard work and dedication with helping me with buying my brand new 2015 Ford Focus. I would really like to acknowledge Ray Roberts for his amazing and professional customer service. I felt right at home which made my experience a lot more comfortable. Thank you all for your help. More
by AGreene9
Employees Worked With
Ray Roberts
July 23, 2015
Jacques Davidson, Think Jacques is the greatest saw a vehicle on Internet.call and he did everything for me.i have purchased three vehicles from southern and then big s Think Jacques is the greatest saw a vehicle on Internet.call and he did everything for me.i have purchased three vehicles from southern and then big star ford.always had good experience.also have my vehicle service there.thank god haven't had no problems. Bjohnson More
by Smitty
Employees Worked With
Anthony in shop, Jacques Davidson
July 21, 2015
great "Hi, On Saturday 07/18/15 I visited Big Star Ford. I met McDouglas Archibong in the parking lot. We began talking and he set me up with a test drive i "Hi, On Saturday 07/18/15 I visited Big Star Ford. I met McDouglas Archibong in the parking lot. We began talking and he set me up with a test drive in a 2.3 4 cyl Mustang. It was the best test drive I ever took. It was relaxing and I was able to choose the route. We talked about cars and football. Back at the dealership we kept talking and a few hours later I left with that Mustang. McDouglas was very professional, polite and he listened to my wants and needs concerning this car. He is a credit to your organization and a gentleman. I will highly recommend Big Star to my friends. Additionally all of the other people involved in helping me get the car were very professional also. Regards, Don Mullett New Mustang Owner- 1st time and this is the 6th Ford I have bought from a Ford Dealer in this US of A." Don Mullett More
by mustang tx
Employees Worked With
McDouglas Archibong
July 20, 2015
Great experience We bought a Ford Fusion from Christian Danford. He is very friendly and helpful. Low pressure, which we really liked. We stopped in late on Friday and We bought a Ford Fusion from Christian Danford. He is very friendly and helpful. Low pressure, which we really liked. We stopped in late on Friday and made an appointment to come back the next day. He had the Fusion ready for us to drive, and was helpful in explaining the features of the car. Back in the showroom James Jackson, the Sales Manager, worked hard to get us the exact vehicle we wanted. This took some doing as he had found one at another dealership only to find out that it had just sold, and he scrambled to get us another one. I had done extensive price research and knew what a good price was, and their first offer was right on target. My one issue was that they added on a $400 warranty package that that they were not up front about. I was watching the paperwork very carefully but didn't notice this until the next day. They were good about letting me cancel it and refunding my money, though. Overall a very good sales experience, great price, and a great car. More
by John
Employees Worked With
Christian Danford, James Jackson
July 03, 2015
Horrible Customer Service and Service Department Service department is absolutely horrible. I had a service done on June 8th 2015 and afterwards I noticed that fluids were not topped off and grease m Service department is absolutely horrible. I had a service done on June 8th 2015 and afterwards I noticed that fluids were not topped off and grease marks on inside panels of car. I then needed some more items fixed so I made an appointment for today June 19th at 8 am. I arrived at 7:45 dropped the keys off and asked how long it would be, the reply was a couple of hours so I told the service coordinator I would wait. At 9:50 I noticed my car was still parked and I inquired how much longer it would be. I was told the technician was working on it. I informed him no one is working on it because the car is still parked. The service coordinator went and asked the technician who came back and told me he was still waiting on some parts. Eleven days and they still did not have the parts for the job and they just left me sitting in the waiting area. I asked for my keys back and left. When I asked what is the purpose of having a 8am appointment I was told that was for the advisor not the service. I had the advice on June 8th. Absolute waste of customers' time. The Service Drive Manager asked how things were going when he walked by and when I told him he didn't even come back to me to give an update after he checked up on the problem. Another customer asked what happened and when I told him he mentioned he was having similar problems. I purchased both my vehicles at this dealership and have all services done there but over the past few years customer service and trustworthiness have declined significantly. I even had items stolen from my center console one time. I will no longer bring any of my vehicles to this dealership for service and will definitely not be purchasing any vehicles from here. Best advice is to stay away. UPDATE: I was requested to call the General Sales Manager, Mr. James Jackson, back in response to my YELP comments. Over a 3 day period I have left 2 voicemails, was transferred back to operator once, left a note with the operator for him and still no response. When I inquired about who the owner of Big Star Ford was and their contact information the operator told me they did not have any information for them and that I could look it up online. Another example of the poor customer service at this location. More
by K.G.
Employees Worked With
James Jackson
June 13, 2015
Conditional Purchase of a 2010 Ford Focus I purchased a used Focus from Big Star in a conditional sale as the vehicle had a vibration. At first the mechanic at Big Star said it was the motor I purchased a used Focus from Big Star in a conditional sale as the vehicle had a vibration. At first the mechanic at Big Star said it was the motor mounts. The motor mounts were replaced, the vehicle continued to have abnormal vibration. We took the vehicle to a different service center for maintenance and were told the motor had significant motor movement and that the motor mounts likely needed replacing. We took the vehicle back to Big Star, after a couple of days we went to Big Star and were told the transmission was the culprit, even their mechanic came out and told us the transmission pressure was off causing the vibration and it was the problem all along. Big Star said they were going to put a new transmission with a 3 yr warranty and that we would be better off with the deal. After almost a month and many calls to Big Star for updates, we finally got the vehicle back. We requested documents on the work, but had to go back to Big Star to get them. Within a few days the vehicle started making noise once again, and began getting worse. Upon inspection of the documents we had to go obtain, I noticed the transmission was obtained from Parts Unlimited, once I looked them up I realized they were a Salvage yard in Pearland. I called Parts Unlimited and asked if they sold re- built or new transmissions, they said no were are a junk yard! As it turned out, it was obvious Big Star had put not one but two junk yard transmissions in our car, the first one burnt up on the mechanic when hevtest drove it. That's probably why they had the car for a month to do the repair. With all of this, we went to Big Star and asked for them to take the vehicle back. And refund if not all , but a acceptable portion of the purchase price. The Sales Manager understood, however the GM would not agree to taking the vehicle back, unless we were willing to get another vehicle from Big Star. I explained we no longer had trust in Big Star Sales or the Service group and wished not to do business w them any longer. Big Star still would not agree to take the vehicle back that they touted had gone through their Service center for inspection prior to being placed on their lot for sale. Ultimately, I elected to take a loss of about $4 on the Focus and went elsewhere to purchase my wife a replacement vehicle. I am sharing my story as a simple caution to those considering Big Star used vehicles or using their Service center. More
by Vtrahan
Employees Worked With
Sky DeJohn
June 13, 2015
Good Service I haven't purchased a vehicle here at Big Star Ford but I have had my 2002 Ford F-150 serviced here. I have been very impressed with the quality of th I haven't purchased a vehicle here at Big Star Ford but I have had my 2002 Ford F-150 serviced here. I have been very impressed with the quality of the service department. I get all my oil changes here and they have very good service prices as well. More
by tomfish
Employees Worked With
Derek Frank
June 11, 2015
Bad customer service Called several times to get pricing on a new truck and never get called back and then when trying to explain to once again another new sales person I Called several times to get pricing on a new truck and never get called back and then when trying to explain to once again another new sales person I basically get told he doesn't want to hear it and if I wanted a price on vehicle or not. Not sure why I recommend so many people to this dealer. More
by BlueFin
Employees Worked With
John Taylor, Derek Frank
June 05, 2015
Excellent Service I was in the market for a 2015 F-150 and knew exactly what I wanted in the truck. Thanks to Big Star Ford for finding the exact truck I was looking f I was in the market for a 2015 F-150 and knew exactly what I wanted in the truck. Thanks to Big Star Ford for finding the exact truck I was looking for and making the buying experience hassle-free. Special thanks to McDouglas Archibong and Buzz Morgan! More
by Charlie
Employees Worked With
Archibong McDouglas
June 03, 2015
Don't waste your time, find another Ford dealer Last Thursday (5/28/15) I sent an email to Big Star about a 2015 Ford F-150 that they had on their website and asked if it was still available. I qui Last Thursday (5/28/15) I sent an email to Big Star about a 2015 Ford F-150 that they had on their website and asked if it was still available. I quickly received a response from Diana saying it was available and she asked when I could come down to the dealer. I exchanged a few more emails with Diana asking her several questions but never really got an answer to my questions. I ended up making an appointment to visit the dealer on a Friday (5/29/15). I went to the dealer and ended up dealing with Ray and one of their sales managers (Bobby I think). We discussed what I was looking for and they took me for a test drive. I loved the vehicle and told them I wanted to make a deal if I got the right price for my trade-in. So while they were evaluating my trade-in Ray searched for vehicles that had the options that I was looking for and found 3 in the area. They came back with an offer for my trade-in that was $2000 less then a I wanted. After talking for a few minutes the sales manager said he would find a way give me what I wanted. And told Ray to "go make it happen". I left the dealership thinking we could make a deal and I was also impressed at how helpful Ray and the sales manager were... I thought it was a pleasant experiance. I was expecting a call from Ray on Saturday (5/30/15) with an update on the vehicle I was looking for... I never received a call from Ray. Instead I got a call from Diana asking how my meeting went on Friday, I told her what was going on and she said she would follow up with Ray and call me back... she never called back. So on the following Monday (6/1/15) I called Ray around noon, he didn't answer so I left a message. I then called Diana and asked her if she talked with Ray... she said she sent him an email and then proceeded to check her email to see if he replied... he didn't. Not sure why she didn't go find Ray if she planned to me call back. Diana said she would go talk with Ray and call me back in 10 minutes... she didn't (do you see a trend here?). So later that afternoon I sent Ray an email (I used the email on his business card) and I immediately go his email kicked back because it was an invalid email address. So then I sent Diana another email and she did reply and said that she talked with Ray and he was planning to call me and she would follow up with Ray to make sure he called... he didn't. Tuesday morning (6/2/15) I called Ray again and left a message and of course I didn't get call back. I sent Diana another email and didn't get a reply for her. So I sent the GM, David Premazon, an email asking for a response from his sales team and as of now no response from David. So this now leads me into another bad experience that I had with Big Star last May of 2014. I went into the dealer on a Saturday, I was looking for a 2014 Ford Explorer. I was dealing with Jacques. I told him what I wanted and he found it at another dealer. We proceed to make the deal, I went through financing and singed all of the loan paperwork. They had to pick up the car at another dealer and said it should back at Big star on a Monday but I couldn't pick it up until Tuesday because I wanted window tint and they needed time to install it. I was OK with that and I left my trade-in at the dealer and they gave me a loaner. So on Monday I called to see if they if they picked up the car and I was told it wasn't there yet. I called back on Tuesday and I was told that the car I purchased had already been sold. Keep in mind I had already completed all the financial paperwork (which included the VIN #) for the new car. I was not happy and told them I am coming back to pickup the car I was trading in. I arrived at the dealer and they made me wait for about 20 minutes and then came back and told me my trade in was sent to another dealer to sell. I was furious! They said they would call the dealer and have them bring it back... took about 2 hours. Finally I got my trade in back, and it still had my original plates on the car as well as 300 extra miles that they put on it. So before I left I spoke with the new GM, David Premazon, and he apologized and said he would fix it. So eventually they found an explorer that was similar to the one I thought I purchased and said it was on a truck and should be at the dealer within a week. I called back in a week and was told it would another few days, and then another few days, and then another few days... and on and on. After all the runaround I then gave up. So after my first bad experience I should have learned my lesson and I should have never returned to Big Star. They only reason I gave them a second chance was because they had a new GM I was hoping things would be different under new management. Wish I would have found this site before I went back the 2nd time...Stupid me! I see replies to the negative reviews telling you to contact the customer service manager so they can make it right but they actually do that? They should make it right the first time. More
by consumer1
Employees Worked With
Ray Bruner, Diana Hernandez, Sales manager
