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Big Star Ford
Manvel, TX
757 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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757 Reviews of Big Star Ford
October 18, 2015
Great Salesman Thank you Patrick Mallet, we appreciate the time you took in making our buying experience perfect. We love our 2016 F250 Super Duty. We highly recomm Thank you Patrick Mallet, we appreciate the time you took in making our buying experience perfect. We love our 2016 F250 Super Duty. We highly recommend this salesman! More
by Cliffy
Employees Worked With
Patrick Mallet
October 16, 2015
Joseph Prejean is an awesome salesman!! Joe was great!! He is very knowledgeable! The car I initially went into to buy was sold the previous day, but Joe worked hard to help me find a new ve Joe was great!! He is very knowledgeable! The car I initially went into to buy was sold the previous day, but Joe worked hard to help me find a new vehicle which was a newer model and had low mileage that I think was even better than the 1st. I would recommend anyone to check him out if you are looking for a new vehicle. He was very honest and thorough in going over the vehicle features as well as making sure I was informed and aware of what was going all at all times during the car buying process. He even followed up to check to see how things were going a few days later. This was the best sales experience I have had. I would rate it 5 stars!! More
by tresharv2015
Employees Worked With
Joseph Prejean
October 13, 2015
5 star experience My wife has enjoyed her previous Explorer for 10 years and was ready to consider her options. David did a great job showing us our options between 201 My wife has enjoyed her previous Explorer for 10 years and was ready to consider her options. David did a great job showing us our options between 2015 and 2016. He was a great salesman without being pushy. He was ready to answer any questions but did not make up things he did not know. He used a rare answer in our world "I don't know". David was new to the dealership and wasn't afraid to admit it. Rather than make things up he found the answers for us. We have always had great experiences dealing with Big Star Ford service department and were not disappointed by David and Lonnie in sales. More
by valkyriepilot
Employees Worked With
David Gibson
October 07, 2015
Be very cautious here...watch everything that they do! We bought a used Dodge Avenger here in August that we saw listed online, and got an excellent price. My salesman, Dwayne, was great. When the dealer We bought a used Dodge Avenger here in August that we saw listed online, and got an excellent price. My salesman, Dwayne, was great. When the dealership tried to add on an extra $1,600 to our purchase price at the end of the sales negotiation, he went to bat for us and they held to the listed price. However, that was very shifty. The sales manager said that the upcharge was for improvements and work that they had invested in the vehicle, but that is not a correct way to do business. Then, when it came time to do the final paperwork for the car, there were 2 separate extended warranty policies that were added to the contract without us realizing that they were not part of the extended warranty package that was being purchased. Luckily, you have 30 days to cancel such policies. However, getting in touch with the right person to do this, and having them take proper action was very difficult. Once I got in touch with the right people in the office, it was eventually done, but the runaround was terrible. Also, I AM STILL WAITING ON MY LICENSE PLATES AND THE TEMPORARY ONES ON THE CAR ARE GOING TO EXPIRE IN 3 DAYS. I HAVE BEEN CALLING SINCE LAST WEEK AND CANNOT GET ANYONE ON THE PHONE TO HELP ME. NOW, THE DEALERSHIP IS LETTING MY CALLS GO TO VOICEMAIL IN THE MIDDLE OF THE DAY RATHER THAN ANSWER MY CALLS. I LIVE 300 MILES AWAY, SO THIS IS A PROBLEM! More
by keh
Employees Worked With
Dwayne
September 24, 2015
Diamoneque Sams Joseph was great all the way around. I would send anyone to him looking for a car, he made the buying process easy and he is very honest which is wier Joseph was great all the way around. I would send anyone to him looking for a car, he made the buying process easy and he is very honest which is wierd in the car biz. More
by sammysams
Employees Worked With
Joseph Prejean
September 22, 2015
Super Professional Salespeople! I was in for a new F-150, and David Gibson knew just about everything their was to know about the new F-150. I bought the right truck for the right pr I was in for a new F-150, and David Gibson knew just about everything their was to know about the new F-150. I bought the right truck for the right price. Super easy thanks David Gibson!! More
by Marklivingston19d
Employees Worked With
David Gibson
September 21, 2015
Great! Art Byrd worked really hard with trying to get me into a car. He went above and beyond than what I have experienced in past dealership visits. Art Byrd worked really hard with trying to get me into a car. He went above and beyond than what I have experienced in past dealership visits. More
by Shaflayvor
Employees Worked With
Art Byrd
September 02, 2015
Great Customer Service I bought a 2015 Expedition the other day at Big Star Ford and the entire process was smooth and memorable from beginning to end. Thanks to Douglas for I bought a 2015 Expedition the other day at Big Star Ford and the entire process was smooth and memorable from beginning to end. Thanks to Douglas for making it worthwhile. More
by jaj333
Employees Worked With
McDouglas Archibong
August 05, 2015
service Great service. Dwayne was an excellent salesman and will definitely go see him when we need another vehicle. Would recommend going here in the future. Great service. Dwayne was an excellent salesman and will definitely go see him when we need another vehicle. Would recommend going here in the future. More
by taggartfish
Employees Worked With
Dwayne Daniels
July 31, 2015
great sales experience... They listen to you! So, overall a great salesperson.... I would recommend LaDy to anyone looking for a Ford. She didn't put any pressure on me. I was able to take the veh So, overall a great salesperson.... I would recommend LaDy to anyone looking for a Ford. She didn't put any pressure on me. I was able to take the vehicle overnight to test drive it. She did everything in her hands to make sure I got what I wanted. The management had changed and the dealership is much better! I had a disappointment during a service request and after communicating the concern to the sales director; he was able to accommodate and exceed my expectations. In another note, please make sure that your vehicle doesn't have any open safety recalls before taking it home! They surely LISTEN and try to accommodate any concerns you have. More
by Apple F-150
Employees Worked With
LaDy Gentry
