Big Star Ford

Great One if the sales agent was so helping. It was a great experience thanks Jacques, you are awesome.Please visit this dealership they have great customer One if the sales agent was so helping. It was a great experience thanks Jacques, you are awesome.Please visit this dealership they have great customer care reps. More

Great deal! Quick friendly worked hard to get me a great deal!! Jacques is kind and efficient! I plan to visit again in the future! Great experience! Quick friendly worked hard to get me a great deal!! Jacques is kind and efficient! I plan to visit again in the future! Great experience! More

awesome Joseph Prejean got me in the vehicle I wanted at a great price the whole staff treated me great and would send anybody to see Joseph. Joseph Prejean got me in the vehicle I wanted at a great price the whole staff treated me great and would send anybody to see Joseph. More

Service Department Not Up To Standards My vehicle was brought in for warranty service. Although I was told the part would be ordered and in within just a few days it was not done. My phone My vehicle was brought in for warranty service. Although I was told the part would be ordered and in within just a few days it was not done. My phone calls were not returned and I was left wondering what was going on. I did finally reach some sort of "manager" who did admit there was a failure. Duh! When the part FINALLY came in I requested additional services be performed. One simple request was to check and inflate tires on ground and spare to proper PSI. Little did they know that many, many years ago I had worked in a tire store and had moved up to management due to my ability to satisfy customers. Wow.....this crew would have been fired by that owner. When I got home I checked the tires. Not one had been checked and brought to proper inflation. The spare was 15 lbs low. You would think that after my prior experience they would have made sure this vehicle was taken care of the way it should have been. I wouldn't trust this service department to work on a bicycle!!! More

Amazing! My salesman Cody went above and beyond to help me get financing on the car I've always wanted. He worked for hours doing everything required to get me My salesman Cody went above and beyond to help me get financing on the car I've always wanted. He worked for hours doing everything required to get me the deal I was looking for. I've purchased many cars in the past and can honestly say this was not only the easiest and quickest experience but the most enjoyable by far. I'll be sending my friends and family to this guy from here on out. More

NO CUSTOMER SERVICE, NO CALLS BACK PATRICK OR ROBERT HELP!! I BOUGHT A FORD FIESTA FROM BIG STAR FORD MANVEL BUYER BEWARE IT ALL STARTED A YEAR AGO, I was having problems wi HELP!! I BOUGHT A FORD FIESTA FROM BIG STAR FORD MANVEL BUYER BEWARE IT ALL STARTED A YEAR AGO, I was having problems with my passage door, transmission, and tires. Service Representative PATRICK told me it would cost me 100.00 just to LOOK at the door. I said NO Thank you… And the tires would be ready Monday. I turned the car in on a Saturday. Please look at the transmission its skips. I show up ON Tuesday thinking my car had new tires and was ready to go. WRONG!! NO CUSTOMER SERVICE CALL!!, when I showed up he told me they would have to order them and it would take 3 days and cost 130.00 per tire. Again, I said NO THANK YOU! And the transmission is okay. Yea, like you even checked it. I went to discount tire, I had tires in 30 minutes at 80.00 per tire. FINALLY FORD SENDS ME A RECALL REPORT, door recall and transmission recall. So during the summer I take the car in for the recall notices and because now the car turns OFF while driving. It takes 2 weeks, finally I get a call from SERVICE REP. ROBERT they are still working on the transmission we have to reprogram it. AFTER HAVING THE CAR FOR A MONTH THE DOOR ARE STILL NOT FIXED AND THE TRANSMISSION STILL SKIPS… Last week I take the car to the service department AGAIN, PLEASE FIX CAR.. ROBERT said you will have your car fix by FRIDAY. WELL, its Wednesday and still NO SERVICE CALL! NO CALL NO CALL…WHAT MUST I DO TO GET GOOD SERVICE, WHAT MUST I DO TO GET MY Car FIX… More

Dented Hood during Oil Change Oil Change = Big Dent - Big Star Ford refuses to fix it. Bought a $40K Ford from Big Star just a few months ago. When it was time for our first oil c Oil Change = Big Dent - Big Star Ford refuses to fix it. Bought a $40K Ford from Big Star just a few months ago. When it was time for our first oil change, we took it back to Big Star Ford for dealer service. Next thing we know, there is a big dent on our hood. We showed the dent to the service advisor and they said that they schedule to fix it on Monday. Monday comes and now they say that the dent was pre-existing damage that showed up after washing our car. Big Star Ford refuses to fix it. Now our brand new car has a dent in the hood and our trade in value is lowered. NIGHTMARE = Big Star Ford More

Pre-paid maintenance ( oil change tire rotation) The first time we used them and purchased the 3 X package ( tire rotation , oil filter/ change) i arrived at 7:00 am and left around 10:45. I thought The first time we used them and purchased the 3 X package ( tire rotation , oil filter/ change) i arrived at 7:00 am and left around 10:45. I thought OK, maybe they are busy... now i have called 3 times to schedule my second PRE-PAID maintenance, and have not had any response. I don't recommend this service department and whom ever is responsible for this department should be looked at very hard by upper management. This department desperately needs a fresh start, address the problems, re-evaluate the staffing and hold ALL staff accountable. My husband and i usually buy a new car every 3 yrs, but i have to say i would not purchase from this dealership and will advise anyone i know to avoid it at all cost. Brawdy. More

Great buying experience The sales person Patrick Mallet was great guy glad I met him. The Big Star Ford dealership staff all were friendly and helpful and the total buying ex The sales person Patrick Mallet was great guy glad I met him. The Big Star Ford dealership staff all were friendly and helpful and the total buying experience was fast simple and overall great. More