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Big Star Ford
Manvel, TX
760 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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760 Reviews of Big Star Ford
December 15, 2015
Horrible experience This has been one of the worst experiences. Went in to purchase a vehicle and found one I fell in love with. Turns out the vehicle they have on their This has been one of the worst experiences. Went in to purchase a vehicle and found one I fell in love with. Turns out the vehicle they have on their lot for sale is not able to be sold. They did not have the proper paperwork to sell it. After much deliberation purchased a different car from them, but it had issues. The only key they had for it was not the one programmed as the master for the my key system. Was told to call back in a few days they would see if they could find the key for it. Called many times with no response. Sent an email. Took almost a month to respond. Was told bring the car in when I can and they would just reprogram it. Did not offer a second key. Brought the car in and was told they were going to charge me $120 to reprogram the car. Was told it was my fault that I waited so long.... On top of all this I had to call them about my registration. Was told that they needed the inspection paperwork before they could process the registration. Nobody contacted me. I had to call in to find out why I had not received a call saying it was ready. Had to go speak with a manager to get this resolved. Very unhappy customer. More
by Nothappy1
Employees Worked With
Dwayne Daniels
December 14, 2015
Absolutely perfect My family did not get hasselled which we loved. It was easy, no back and forth negotiations. I told salesman what i wanted for trade in, gave him my p My family did not get hasselled which we loved. It was easy, no back and forth negotiations. I told salesman what i wanted for trade in, gave him my pre approved loan rate and what i would pay for the new vehicle. Simple, no hassle process. Big star ford has won a customer for life. Also, they support local charities / pearland school functions. More
by Tommy01
Employees Worked With
Jacques Davidson
December 12, 2015
Helpful and very nice They were amazing! They went out of their way to help me and still continue to reach out to me to ensure that everything is good with my car. They were amazing! They went out of their way to help me and still continue to reach out to me to ensure that everything is good with my car. More
by michellestaarr
Employees Worked With
Alfred
December 08, 2015
Great One if the sales agent was so helping. It was a great experience thanks Jacques, you are awesome.Please visit this dealership they have great customer One if the sales agent was so helping. It was a great experience thanks Jacques, you are awesome.Please visit this dealership they have great customer care reps. More
by Johnny m
Employees Worked With
Jacques Davidson
December 06, 2015
Great deal! Quick friendly worked hard to get me a great deal!! Jacques is kind and efficient! I plan to visit again in the future! Great experience! Quick friendly worked hard to get me a great deal!! Jacques is kind and efficient! I plan to visit again in the future! Great experience! More
by Hoflyn
Employees Worked With
Jacques Davidson
December 01, 2015
Bait & Switch Found a truck with the options I wanted. Contacted the dealer, and received a price quote over the phone. Confirmed that price with the saleman via Found a truck with the options I wanted. Contacted the dealer, and received a price quote over the phone. Confirmed that price with the saleman via email. Arrived at the dealership, the price went up $768 for a package of discounts for dealer services and for the bed liner with was factory installed. Classic bait & switch. We left. Got a call 10 minutes later honoring the deal. While signing the papers, I learned that the truck was a demo with 1000+ miles, not disclosed in negotiations. The financing required by the dealer turned out to be twice the interest rate offered by that bank online. These guys are crooks and cheats. Go to another dealership for a fair price. More
by Loyal Ford Owner
Employees Worked With
Brandon Bogle - salesman, Rob Otto - New Car Manager, Buzz Morgan - manager
November 28, 2015
awesome Joseph Prejean got me in the vehicle I wanted at a great price the whole staff treated me great and would send anybody to see Joseph. Joseph Prejean got me in the vehicle I wanted at a great price the whole staff treated me great and would send anybody to see Joseph. More
by steph06
Employees Worked With
Joseph Prejean
November 19, 2015
Service Department Not Up To Standards My vehicle was brought in for warranty service. Although I was told the part would be ordered and in within just a few days it was not done. My phone My vehicle was brought in for warranty service. Although I was told the part would be ordered and in within just a few days it was not done. My phone calls were not returned and I was left wondering what was going on. I did finally reach some sort of "manager" who did admit there was a failure. Duh! When the part FINALLY came in I requested additional services be performed. One simple request was to check and inflate tires on ground and spare to proper PSI. Little did they know that many, many years ago I had worked in a tire store and had moved up to management due to my ability to satisfy customers. Wow.....this crew would have been fired by that owner. When I got home I checked the tires. Not one had been checked and brought to proper inflation. The spare was 15 lbs low. You would think that after my prior experience they would have made sure this vehicle was taken care of the way it should have been. I wouldn't trust this service department to work on a bicycle!!! More
by Customerserviceguru
Employees Worked With
Robert DeLeon
November 06, 2015
Amazing! My salesman Cody went above and beyond to help me get financing on the car I've always wanted. He worked for hours doing everything required to get me My salesman Cody went above and beyond to help me get financing on the car I've always wanted. He worked for hours doing everything required to get me the deal I was looking for. I've purchased many cars in the past and can honestly say this was not only the easiest and quickest experience but the most enjoyable by far. I'll be sending my friends and family to this guy from here on out. More
by Z28street
Employees Worked With
Cody West
November 04, 2015
NO CUSTOMER SERVICE, NO CALLS BACK PATRICK OR ROBERT HELP!! I BOUGHT A FORD FIESTA FROM BIG STAR FORD MANVEL BUYER BEWARE IT ALL STARTED A YEAR AGO, I was having problems wi HELP!! I BOUGHT A FORD FIESTA FROM BIG STAR FORD MANVEL BUYER BEWARE IT ALL STARTED A YEAR AGO, I was having problems with my passage door, transmission, and tires. Service Representative PATRICK told me it would cost me 100.00 just to LOOK at the door. I said NO Thank you… And the tires would be ready Monday. I turned the car in on a Saturday. Please look at the transmission its skips. I show up ON Tuesday thinking my car had new tires and was ready to go. WRONG!! NO CUSTOMER SERVICE CALL!!, when I showed up he told me they would have to order them and it would take 3 days and cost 130.00 per tire. Again, I said NO THANK YOU! And the transmission is okay. Yea, like you even checked it. I went to discount tire, I had tires in 30 minutes at 80.00 per tire. FINALLY FORD SENDS ME A RECALL REPORT, door recall and transmission recall. So during the summer I take the car in for the recall notices and because now the car turns OFF while driving. It takes 2 weeks, finally I get a call from SERVICE REP. ROBERT they are still working on the transmission we have to reprogram it. AFTER HAVING THE CAR FOR A MONTH THE DOOR ARE STILL NOT FIXED AND THE TRANSMISSION STILL SKIPS… Last week I take the car to the service department AGAIN, PLEASE FIX CAR.. ROBERT said you will have your car fix by FRIDAY. WELL, its Wednesday and still NO SERVICE CALL! NO CALL NO CALL…WHAT MUST I DO TO GET GOOD SERVICE, WHAT MUST I DO TO GET MY Car FIX… More
by lemon star
Employees Worked With
ROBERT AND PATRICK .. NO CALLS OR UPDATE I HAVE TO CALL
