Big Star Ford

I bought a brand new truck to to long ago and since day number one they where very unprofessional. I call a week in advance to book the appointment and the. On Wednesday I called again for them to order th number one they where very unprofessional. I call a week in advance to book the appointment and the. On Wednesday I called again for them to order the oil filter and they said they would. But knowing how unprofessional the staff are I called Friday morning to tell them again and they said that they would because with the person I called didn’t order the filter but I was not to happy about that so I went ahead and orders it again and asked them that when will it be there they said today Friday April 8th it would be there at 3pm. So that was good because the appointment was at 4pm. When I got there it was 4pm and I told the if they had the filter,well they had me waiting for at least 30-35 minutes and then they told me that the filter had not came in. I was pretty mad because I didn’t just called them twice to make sure the filter was there. The worst part was that I don’t like 30 min away I live almost 1 hour and 40 minutes. With traffic it made it about 3 hour drive home. After this I won’t be buying any more car’s from them ever again because of how unprofessional. And it’s not the first time they do that it’s the 3rd time they make me wait always make me wait about 4 hours. I asked to talk to the persons manager she was very unprofessional about how she talked to me as a customer. How does she think customers are going to come back if you don’t get respect and talked with manners. I was planning to buy another new truck again but know I don’t think I will ever again come to big star ford. All my olí and filters where paid and still not going to get my money back. Don’t recommended. More

I had a service appointment at 11:00am on 4/7/22 it is now 12:08 and my truck has not moved. I have watched the service department get worse over the past two years. I don’t know who the manager is and th now 12:08 and my truck has not moved. I have watched the service department get worse over the past two years. I don’t know who the manager is and that question has been ignored when asked. I have other things to do for instance, get back to work. My time should be considered valuable. The service department sucks and that’s a nice way to put it at this time. Wait a minute, here is a new update. They just moved my truck. After an hour and 15 minutes of waiting. I see no reason to use BigStar for routine maintenance again. You lost another customer. More

This dealership has the absolute worst service that I have ever experienced. I am typically not the type of person that leaves a review unless the service is very good, but have never left a bad review. have ever experienced. I am typically not the type of person that leaves a review unless the service is very good, but have never left a bad review. This is the first. I would not recommend buying a vehicle at this dealership unless there is not another one within 150 miles. If you bring a car here for service have a full day prepared to sit and wait even if you have an appointment. They will make many promises and will not follow through on any. i.e. for such a small task as having a spare key made. It has been 7 months and after many calls I still have had no luck. I hope that this review helps at least one person make a better decision than I did. More

The staff here from sales to finance were awesome. Very professional and they took the time to answer all my questions. They made buying a new vehicle an enjoyable experience. professional and they took the time to answer all my questions. They made buying a new vehicle an enjoyable experience. More