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Big Star Ford
Manvel, TX
757 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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757 Reviews of Big Star Ford
April 07, 2022
I had a service appointment at 11:00am on 4/7/22 it is now 12:08 and my truck has not moved. I have watched the service department get worse over the past two years. I don’t know who the manager is and th now 12:08 and my truck has not moved. I have watched the service department get worse over the past two years. I don’t know who the manager is and that question has been ignored when asked. I have other things to do for instance, get back to work. My time should be considered valuable. The service department sucks and that’s a nice way to put it at this time. Wait a minute, here is a new update. They just moved my truck. After an hour and 15 minutes of waiting. I see no reason to use BigStar for routine maintenance again. You lost another customer. More
by B.B.
Employees Worked With
Abode fghijk
March 22, 2022
This dealership has the absolute worst service that I have ever experienced. I am typically not the type of person that leaves a review unless the service is very good, but have never left a bad review. have ever experienced. I am typically not the type of person that leaves a review unless the service is very good, but have never left a bad review. This is the first. I would not recommend buying a vehicle at this dealership unless there is not another one within 150 miles. If you bring a car here for service have a full day prepared to sit and wait even if you have an appointment. They will make many promises and will not follow through on any. i.e. for such a small task as having a spare key made. It has been 7 months and after many calls I still have had no luck. I hope that this review helps at least one person make a better decision than I did. More
by Jshuaanderson
Employees Worked With
Kevin (Used Car Sales Manager)
March 22, 2022
Richard Juarez was an excellent sales person. He was always in contact with us for all the updates on our new build. We appreciate his time and efforts!! He was always in contact with us for all the updates on our new build. We appreciate his time and efforts!! More
by Cox96
Employees Worked With
Richard Juarez
February 26, 2022
Amazing services. Jacques was so helpful in helping get exactly the vehicle I wanted. I will definitely be coming back. Top notch services! Jacques was so helpful in helping get exactly the vehicle I wanted. I will definitely be coming back. Top notch services! More
by Tony
Employees Worked With
Jacques Davidson
January 14, 2022
The staff here from sales to finance were awesome. Very professional and they took the time to answer all my questions. They made buying a new vehicle an enjoyable experience. professional and they took the time to answer all my questions. They made buying a new vehicle an enjoyable experience. More
by doug
Employees Worked With
Derek Frank
January 03, 2022
Great staff the best love my new truck super clean plus good coffee nice and clean and super fast and friendly great job let's keep up going with nice people good coffee nice and clean and super fast and friendly great job let's keep up going with nice people More
by Mariaisabelacosta76
Employees Worked With
Ryan Rivera, Derek Frank
December 18, 2021
From the moment I started messaging with Antonio Hunt to the time I actually met him at the dealership I all felt was professionalism and honesty. I told Mr. Hunt what I looking for and he helped me find th the time I actually met him at the dealership I all felt was professionalism and honesty. I told Mr. Hunt what I looking for and he helped me find the cars. The Sales Manager, a man named Kevin, put together my deal. I test drove 2 of them and again Mr. Hunt throughly explained both amenities of the cars to me so I could test drive them. I chose one car. I was then sent to Mr. Clay Sanford, the Finance Manager who finished the deal with my service warranty to my liking. Overall I am very happy and impressed with everyone involved with my getting my newish 2019 Ford EcoSport Titanium. I’ll definitely tell people where I bought my EcoSport from. More
by Harobed
Employees Worked With
Antonio Hunt
