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Big Star Ford
Manvel, TX
757 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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757 Reviews of Big Star Ford
July 09, 2022
Very friendly, clean had games to play while waiting . No pushy sales people, knowledgeable, responsive to messages left one of the best dealings the wife and I have had, we ended up buying 2 vehicles fro No pushy sales people, knowledgeable, responsive to messages left one of the best dealings the wife and I have had, we ended up buying 2 vehicles from our sales person Richard Chappell. More
by Mcbock44
Employees Worked With
Richard Chappell 5 stars
May 22, 2022
What an awesome dealership, our 5th vehicle from there! Alfred, one of the sales managers is the best, no pressure, they treat you like family. Easiest and quickest transactions. Would highly recommend aga Alfred, one of the sales managers is the best, no pressure, they treat you like family. Easiest and quickest transactions. Would highly recommend again and again. The finance manager was super friendly and easy to work with as well! More
by Paulry
Employees Worked With
Alfred Sijuwade
May 17, 2022
We recently had a transmission go out in my daughters car. Joesph listened to what we were looking for in a trade value and made the deal happen without a bunch of foolishness. We were in and out in a co car. Joesph listened to what we were looking for in a trade value and made the deal happen without a bunch of foolishness. We were in and out in a couple hours including the test drive. More
by shaun77459
Employees Worked With
Joesph
May 09, 2022
I would like to compliment Mr. Joshua Grice. I live in another city and my original truck sold before I could come to town. Mr.Grice called me as soon as he had a replacement. Exce Joshua Grice. I live in another city and my original truck sold before I could come to town. Mr.Grice called me as soon as he had a replacement. Excellent service. More
by Jhnasanchez
Employees Worked With
Joshua Grice, Blair Baldwin
April 16, 2022
DO NOT HAVE YOU VEHICLE SERVICED AT BIG STAR FORD! !! I brought my vehicle to Big Star Ford because I trusted the expertise that accompanies ford brand, but I was gravely mistaken. I feel like the ser !! I brought my vehicle to Big Star Ford because I trusted the expertise that accompanies ford brand, but I was gravely mistaken. I feel like the service team was just shooting in the dark and charging me for their experimentation. I paid over $600 in diagnostic fees and I trusted that a complete diagnosis would be performed, but instead they took that money found some surface level stuff and led me to believe that if I paid the quoted price that my vehicle would be fixed. My original initial estimate was about 5-6K by the time everything was said and done the cost was up to 13K. They kept my vehicle for over a month and when I got it back it was actually in worst condition than when I dropped it off at Big Star Ford. After a month of them having my vehicle, I came to pick it up and before I could drive it off the lot my check engine light was back on, and the vehicle would not go over 50 MPH. I would think that after they made a repair someone would confirm that the repair actually fixed the problem. This obviously did not occur. A week later I came back to pick up my vehicle again and found that now my radio and rear-view camera were no longer working. I requested that someone look at it and I was told that my only option was to leave the vehicle for what I can only assume would be at least another week and a couple thousand more dollars. After being fed up I took my vehicle and left with no radio, no rear view camera, and the with the root cause never being addressed. I paid Big Star Ford over 8K and I feel as though I was taken advantage of. I was baited in with the low estimate and then once I was already locked in and had no other options they started finding things to repair all while never getting to the root cause. This was the worst service experience, and I will do what I can to ensure that they don’t take advantage of anyone else in the same manner that they took advantage of me. DO NOT HAVE YOU VEHICLE SERVICED AT BIG STAR FORD!!! More
by Valor Thomas
Employees Worked With
George Hammond
April 11, 2022
I bought a brand new truck to to long ago and since day number one they where very unprofessional. I call a week in advance to book the appointment and the. On Wednesday I called again for them to order th number one they where very unprofessional. I call a week in advance to book the appointment and the. On Wednesday I called again for them to order the oil filter and they said they would. But knowing how unprofessional the staff are I called Friday morning to tell them again and they said that they would because with the person I called didn’t order the filter but I was not to happy about that so I went ahead and orders it again and asked them that when will it be there they said today Friday April 8th it would be there at 3pm. So that was good because the appointment was at 4pm. When I got there it was 4pm and I told the if they had the filter,well they had me waiting for at least 30-35 minutes and then they told me that the filter had not came in. I was pretty mad because I didn’t just called them twice to make sure the filter was there. The worst part was that I don’t like 30 min away I live almost 1 hour and 40 minutes. With traffic it made it about 3 hour drive home. After this I won’t be buying any more car’s from them ever again because of how unprofessional. And it’s not the first time they do that it’s the 3rd time they make me wait always make me wait about 4 hours. I asked to talk to the persons manager she was very unprofessional about how she talked to me as a customer. How does she think customers are going to come back if you don’t get respect and talked with manners. I was planning to buy another new truck again but know I don’t think I will ever again come to big star ford. All my olí and filters where paid and still not going to get my money back. Don’t recommended. More
by Unhappy
Employees Worked With
The receptionist. Marion
