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Big Star Ford
Manvel, TX
757 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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757 Reviews of Big Star Ford
February 08, 2023
My car was brought in for a recal, problem & inspection. Service Advisor, Marian Chiaramonte, helped me at Big Star Ford in Manvel, TX. She was kind, professional, informative & very patient. She handled Service Advisor, Marian Chiaramonte, helped me at Big Star Ford in Manvel, TX. She was kind, professional, informative & very patient. She handled everything perfectly. I hope she will wait on me should I need to return for anything. B. Ladd. More
by barbladd
Employees Worked With
Marian Chiaramonte
January 29, 2023
Since I bought my truck 3 years ago, I have been bring my truck in for service, I had Marion as my service advisor the last several times and she has provided excellent help on what maintenance was needed a truck in for service, I had Marion as my service advisor the last several times and she has provided excellent help on what maintenance was needed and gave the cost up front, I have been happy with the work they have done. More
by Gary Bozeman
Employees Worked With
Marion
January 14, 2023
Buyers Beware, STAY AWAY! ! from Juan sales manager and Steve Finance Manager. READ THE WHOLE REVIEW Jacque the sales person is great, The finance manager Steven is not entir ! from Juan sales manager and Steve Finance Manager. READ THE WHOLE REVIEW Jacque the sales person is great, The finance manager Steven is not entirely honest, I asked him what the $1800 aftermarket product because on the screen on the desk was hard to read. He said it was for the oil changes and after market product which was for tint, wheel locks and wheels, He was pushing hard on the other products I understand he was only doing his job. I was in a rush to pick up my kids from school so I signed it. I finally got chance to look over the contract when I got home, At Big Start they don't have paper contract, they give you a thumbnail with your contract loaded up. I was able to read the contract carefully which is my fault, I should have read it there, the $1495 charge was for a product called "theft patrol". Please read the review on the patrol. It has a 2 star review!. The product is less efficient than the Ford Pass app that comes standard and free with your Ford. I called the Finance manager (a few hours after I left the dealership) Steve and he reviewed the contract and said that he have nothing to do with that product it was added by the preowned manager Juan. I need to contract Juan. I called and left many massages with Juan with no call back! I finally got a hold of him and he told me to come in and he will work it out, I told him I was coming back up there to bring the 2nd key to the my trade in. I went up there to give him the 2nd key to my trade in and talked to him about the aftermarket product. Unlike him, I do what I promised, I did not asked for the refund for the Theft patrol product, I simply asked for the extended warranty on the new purchase truck in exchange. He said would talk to the GM to get it worked out. I left messages everyday for a week. NO RETURN CALLS. I came in and brought their truck without haggling on the price, tell them what I want. They lowball about $8000 on my trade, I showed them the appraisals what other dealership are offering on my truck they up the appraisal by $4000. I did not haggle or ask for the price on their truck. I brought it for the price listed. then they add on the aftermarket product.but the worst thing is the NO COMMUNICATION AND CALL BACK AFTER THE SALE! I guessed they don't want repeating customer. I hope their service will have better communication because I owned 10 Fords and I always get a survey from Ford for all my services. BASICALLY------BUYER BEWARE--- STAY AWAY FROM THIS PLACE- STAY AWAY FROM THE THEFT PATROL. if you are buying a Ford - STAY AWAY FROM THE THEFT PATROL. You have the Ford Pass App, its free and does the same thing and more, locking and unlock truck, remote start, location and you get $500 free worth of oil change with that app. Sale person is great, Steve the finance manager is not completely honest and Juan is a disappointment and live up to a bad used car lot reputation. I bet the GM probably never got a call from him about my deal. More
by DAVID
Employees Worked With
Jacques Davidson
September 26, 2022
They screwed me over. Big time. They knew it too.im old, handicap. Upset!! Scared Big time. They knew it too.im old, handicap. Upset!! Scared More
by gracefulscorpio48
Employees Worked With
Jacques Davidson, Pablo Tovar, Derek Frank, Louis Mancinas, Abraham Saavedra, Randy (Big Country) Johnston, Karl Alfeld
September 24, 2022
Excellent service buying a truck today Tory was excellent to work with. The entire sales and finance team was very professional and easy to work with. to work with. The entire sales and finance team was very professional and easy to work with. More
by kf4648
Employees Worked With
Tory
September 02, 2022
I purchased a used truck (7200 miles) from Big Star Ford. The vehicle was advertised to be in perfect condition so I bought it sight unseen. When I picked the truck up it had various issues such as scratched The vehicle was advertised to be in perfect condition so I bought it sight unseen. When I picked the truck up it had various issues such as scratched on the inside and out, the door handle wouldn't open the rear door, broken rear window and the alignment was way off (Really concerning a truck with 7200 miles would have all these issues). When I informed them of my issues the sales rep John and his manager Juan would not return my phone calls or text. I finally got ahold of a General Sales Manager who was slightly helpful Tim. I was concerned with this vehicles past and informed Tim of that, he said they had an identical truck on the lot with similar miles I could come look at swapping it out for. I drove 2 hours down there just to be told that the truck I was supposed to look at sold, and they didn't have anything else of comparable value. My only option now was to get the one I have fixed. They tried to fix my truck but only the glass was fixed and told me to bring it back. As stated above I live 2 hours away from this dealer and it would be my third trip back to have a "perfect" truck fixed. I tried to just get them to take it back but they wouldn't. So all in all I would NEVER use this dealership or refer anybody to them, there is zero customer service and they don't treat people right. Also they try to sneak a $2000 dollar charge on you when purchasing you vehicle for some "security device". Its just a scam to add cost and not one person ever told me what this device is or what it does but its "required". More
by Colin
Employees Worked With
Tim Jach - John Cole - Juan Orantes
August 26, 2022
Price was too high on the truck and they wouldn’t negotiate with me and I’m already having trouble with the trucks windshield wipers we will now see how their service department is negotiate with me and I’m already having trouble with the trucks windshield wipers we will now see how their service department is More
by msfleckzable
Employees Worked With
Can’t remember
August 14, 2022
Worsts service very have a 7am appointment and 3 days later they still have not even looked at the truck to fix it never take your vehicle there for service later they still have not even looked at the truck to fix it never take your vehicle there for service More
by Guynes.Michael
Employees Worked With
David
