Big Star Ford

The video review of the service is a nice touch. While the scope of work was limited, it was very timely and the quality was good. I will say that I think I good an honest and unbiased opinion on se While the scope of work was limited, it was very timely and the quality was good. I will say that I think I good an honest and unbiased opinion on service requirements from the service technician. More

Just had simple oil change and rotation done but it was done and ready when promised which is rare these days. done and ready when promised which is rare these days. More

Our experience was great! Big star ford was very accommodating to what we discussed in order to get us in an awesome truck but stay within our budget! Everyone we met was very Big star ford was very accommodating to what we discussed in order to get us in an awesome truck but stay within our budget! Everyone we met was very friendly. Jimmy, that sold us the truck was exceptional! Very knowledgeable, helped us get what we wanted and worked with us. Couldn’t be happier! The sales manager, Blair, was also very accommodating and Brandon in finances was very quick and efficient. We appreciate y’all! More

Richard was wonderful to work with. He made the whole experience easy including working with our X-Plan pricing and additional Ford incentives. He made the whole experience easy including working with our X-Plan pricing and additional Ford incentives. More

Ali made my purchase easy. I didn’t have to step foot inside the dealership. I didn’t have to step foot inside the dealership. More

I would give no stars if it would let me. Phil, who is supposedly the service department manager, has had my vehicle, not once, not twice, but three times for the exact same issue. I bought t Phil, who is supposedly the service department manager, has had my vehicle, not once, not twice, but three times for the exact same issue. I bought this truck from Big Star because it was supposed to be a good deal and service was supposed to have been completed. Less than a year and the transmission starts slamming into gear and getting stuck in gear. Take the truck in to Phil, pay for a repair, he swears it's fixed. Less than 6 months later exact same issue, but this time they keep my truck for over 2 months, I have to hunt them down because no one will give me an update, and when I finally get my truck back, it's less than 2 weeks before I start having the exact same issue! Now it's supposedly a different part and going to cost more money to fix. SHADY actions throughout the time I've been dealing with Big Star Service. DO NOT GO here if you need your vehicle actually fixed, they'll xharge you thousands of dollars and not fix the problem, and then act like it's your fault that they cannot do their jobs. More

They did a really good job in my 2021 Ford Bronco for maintenance and wheel alignment. maintenance and wheel alignment. More

Service is outstanding. Make you feel like you are a part of the dealership family. Make you feel like you are a part of the dealership family. More

Had recent service. Oil change tire rotation. Apt was 8 am. Marion took me in at 755am and I was done in an hour. Excellent support and explanation of inspections and se Oil change tire rotation. Apt was 8 am. Marion took me in at 755am and I was done in an hour. Excellent support and explanation of inspections and service. 10 stars!!! I also visited the parts dept and received excellent service there also!! Nakia franklin. 10 stars also!!! Fantastic support and service from everyone today!!!! More

Marion was my Service Advisor and I must say she was so pleasantly communicative, with explaining all my Cars needs. She also was so hospitable that I would bring my business back and refer others due to h pleasantly communicative, with explaining all my Cars needs. She also was so hospitable that I would bring my business back and refer others due to how she made me feel…Thanks you big Tex and I’ll give Marion a big high 5 & 10 stars.. More