Big Star Ford

Car was towed three times in one month before the problem was resolved which is unacceptable. Service Manager Dave was very attentive to my frustration, however it was the Service Department that dropped the was resolved which is unacceptable. Service Manager Dave was very attentive to my frustration, however it was the Service Department that dropped the ball. Hopefully, I will not have to tow car for a fourth time. More

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Tori was waiting and extremely attentive throughout the entire process, and very knowledgable about the process and the vehicle. entire process, and very knowledgable about the process and the vehicle. More

This dealership makes car buying fast easy and hassle free. Will definitely return in the future. free. Will definitely return in the future. More

I was greeted almost right away. The sales man was super nice and knowledgeable. I was able to trade in my vehicle and get another with in a couple hours. Everyone was super friendly The sales man was super nice and knowledgeable. I was able to trade in my vehicle and get another with in a couple hours. Everyone was super friendly. I will definitely return for my next vehicle purchase. If you need a vehicle definitely go to Big Star Ford in Manvel,TX. More

Tj service writer excellent did a great job. Service was performed and wait was about 90 minutes during a very busy time video of service provided alot of information great job. 5 !stars!!! Service was performed and wait was about 90 minutes during a very busy time video of service provided alot of information great job. 5 !stars!!! Hoorah!! ): ): More

Marion C checked me in listed the issues offered me a ride . She told me it might take more than a day. I said OK I have a ride. She called back later in the day to say my Edge was ready, 2 recalls ride . She told me it might take more than a day. I said OK I have a ride. She called back later in the day to say my Edge was ready, 2 recalls done and transmission oil change. Great service More

Grate staff! Easy to work with. Smooth easy process for purchasing a new vehicle. Will keep my business here. Easy to work with. Smooth easy process for purchasing a new vehicle. Will keep my business here. More

We were looking for a Honda Pilot and found one here. Jimmy Chen was customer-focused and helpful. Then, the financial team was easy to work with. Jimmy Chen was customer-focused and helpful. Then, the financial team was easy to work with. More

The video review of the service is a nice touch. While the scope of work was limited, it was very timely and the quality was good. I will say that I think I good an honest and unbiased opinion on se While the scope of work was limited, it was very timely and the quality was good. I will say that I think I good an honest and unbiased opinion on service requirements from the service technician. More