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Big Star Ford

Manvel, TX

4.2
757 Reviews

17717 South Fwy

Manvel, TX

77578

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757 Reviews of Big Star Ford

December 12, 2021

The whole process at Big Star was great. We had been shopping online and had test driven several vehicles at other places. The sales and finance experience was awesome and we will go there again when t More

by ksmithsunshine
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Yates
November 23, 2021

I just purchased a new expedition from Big Star and it was the most painless car-buying experience I've ever had! Alfred Wade was my salesman and he was excellent! More

by pjcluins
Recommend Dealer
Yes
Employees Worked With
Alfred Wade
November 15, 2021

Tori made my car buying experience flawless. She paid attention to the details and got me the truck I wanted for the price I wanted to pay. Everyone was amazing and treated us like family. More

by llteach
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tori
October 24, 2021

Salesperson, John Cole, was knowledgeable and friendly. They stayed late to finish the vehicle sale. More

by cgburr72
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Cole
October 15, 2021

Everyone is so friendly and the facility is immaculate! Also, my appointment was right on time and quick buying process. More

by scotch115
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alfred
September 17, 2021

Stopped in to look at a F150 they had in stock.Steven Stopped in to look at a F150 they had in stock. Steven Sawyer showed me the vehicle it was equipped with the options I wanted. They gave me a fair pr More

by R.guillot
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Sawyer
August 30, 2021

Purchasing a 2022 F250 Platinum for full MSRP 85K. Got paperwork and dealer added another $2990.50 after market charge. Truck was not even delivered yet so tint and bed liner was not installed. The sales More

by doc
Recommend Dealer
No
Employees Worked With
Anthone
Aug 30, 2021 -

Big Star Ford responded

Hello Doc, Thank you for your feedback. We strive to provide every customer that visits us with a 5-star experience, and we are sorry to see that we did not meet your expectations when you visited our location. Our team is reviewing your experience to look for opportunities to make things right and improve for next time. In the meantime, please feel free to reach out to us directly using the contact information below. Thank you. General Manager Rick Law rlaw@bigstarford.com

August 22, 2021

They made every concerted effort to accommodate my needs and the service was most indubitably GREAT More

by markasmith328
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Frank, Randy (Big Country) Johnston, Karl Alfeld
August 01, 2021

John Cole and Clay Sanford , Did a wonderful job on helping us with our new purchase. John was respectful and very helpful from the moment we met him on the lot! More

by Nelson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John cole
May 29, 2021

Alfred at Big Star Ford is the most caring and thoughtful salesman ever, got me the deal I wanted and in the perfect vehicle. I would refer him to anyone that's ready to buy!! More

by hinskibobbie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Juarez, Steven Sawyer, Mark Labberton, Brandon Norman, Jacques Davidson, Derek Frank
Jun 13, 2021 -

hinskibobbie responded

Alfred at Big Star Ford is the most caring and thoughtful salesman ever, got me the best deal and in the vehicle I love. I would refer him to anyone ready to buy!

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