Big Star Ford

The Service Advisor that worked with me to address my problem was willing to look beyond the "first answer" that the manual suggested to find the real problem. This saved me both a great deal of money a problem was willing to look beyond the "first answer" that the manual suggested to find the real problem. This saved me both a great deal of money and time. She (Michael Gregory) gets ten stars from me!!! More

Big Star Ford is best Ford dealership in the town. They provided me with excellent customer service and a professional sales person. Thank you, Big Star Ford/. They provided me with excellent customer service and a professional sales person. Thank you, Big Star Ford/. More

It's about the customer service or lack of at this dealership. Once I bought the truck all the agreements/follow ups didn't happen and I actually had to go in to the dealership to handle. They lied ab dealership. Once I bought the truck all the agreements/follow ups didn't happen and I actually had to go in to the dealership to handle. They lied about the truck's history and failed to call me back when I escalated on options to return the truck. I can send the conversation of the back and forth with Tommy le and Jose Santillan via email. In general I wanted a supercharger installed as part of the deal of the truck but they had no clue how to handle. We proceeded with the deal to get the truck sold with the agreement they would get it straightened out. 10 days later after reaching out my multiple times and going to the dealer twice I got some generic answers for pricing without them doing any research. Stephany the parts/service manager was helpful and got me the most accurate quote even it twice the hours to install from what Ford performance said. I sent them the communication between Ford and they disregarded it and made up there own labor install based on prior knowledge of having done it themselves. Additionally, there was a remote start issue with my truck they just pushed off too, They wanted to keep my truck for two days to figure it out after multiple times of asking them when I can get it in for a tech to look at. They never offered to give me a loaner and I figured it out myself after doing some research. I had to do a remote relearn because they swapped out the batteries in the key fob. Like I said they lied during the sale and told me this truck just arrived last week. After figuring out what happened with the remote start issues I figured that this had to sit for an extended period of time. I ran a vin check and this truck has been at this dealership since the end of last year. Sorry for the long story but I don't think I will not do business with this particular dealership again. On top of it all they messed up the payoff on my trade in and recalled the payment leaving me financially responsible/ potential credit hit because they submitted the wrong amount initially. More

Amazing and quick service i would highly recommend taking car here for service anytime of the day . car here for service anytime of the day . More

Everything was great. Excellent salesman they explained everything. The follow was outstanding. My next car would be purchased from Big Sttar Ford Excellent salesman they explained everything. The follow was outstanding. My next car would be purchased from Big Sttar Ford More

Richard did an excellent job of communicating and informing me of when the truck would arrive and made sure I was taken care of through the entire process informing me of when the truck would arrive and made sure I was taken care of through the entire process More

Normally the service is ok but this time I had to wait for over three hours for an oil change. They said they didn’t have the type of oil that I needed. Nobody came out to tell me anything until I started for over three hours for an oil change. They said they didn’t have the type of oil that I needed. Nobody came out to tell me anything until I started asking questions two and half hours later. Poor customer service! Treat customers like you would want to be treated!! More

The sales man Ali Alshakarchi has been always very helpful, scheduling the service appointments for me and make sure everything is done. The service people are great too. helpful, scheduling the service appointments for me and make sure everything is done. The service people are great too. More

2023 won’t start check engine light called dealer no one we’ll help me or call me back crapper service department. we’ll help me or call me back crapper service department. More

I had worn tires on the truck and needed new ones within a month of my purchase. Plus some of the costs were not thoroughly addressed during the walk thru. a month of my purchase. Plus some of the costs were not thoroughly addressed during the walk thru. More