Big Star Ford

Not a safe dealership has had multiple vehicles stolen off of lot and communication can be lacking between departments. off of lot and communication can be lacking between departments. More

Took truck in. Received no calls with updates. Delayed days after the truck was supposed to get fixed. Shop Broke the front end of my bumper in the shop and didn't Received no calls with updates. Delayed days after the truck was supposed to get fixed. Shop Broke the front end of my bumper in the shop and didn't say anything. Horrible experience to get them to fix it. More

Timely and good communication The Work done as expected and completed efficiently. Work done was communicated clearly upon picking u the vehicle. and completed efficiently. Work done was communicated clearly upon picking u the vehicle. More

Work attitude is positive and hardworking If don't understand, he will help analyze it Very good 👍 understand, he will help analyze it Very good 👍 More

Completed work on time and, toted tires and completed service rewuiremee we it’s as needed. service rewuiremee we it’s as needed. More

Took several days t look at the vehicle. Amounted to 2 $25 parts. Quote for work was over $1000. At the end of the day, did quote the correct fix, so that is good.Fixed it myself for $50. Amounted to 2 $25 parts. Quote for work was over $1000. At the end of the day, did quote the correct fix, so that is good.Fixed it myself for $50. More

It was a good experience, I got my oil changed and it took reasonable amount of time. took reasonable amount of time. More

I had an overall good experience! Marion always explains everything clearly and keeps me informed. I will be back! Marion always explains everything clearly and keeps me informed. I will be back! More

The time it took to make repairs on my vehicle was too long. The time it took for them to test drive my vehicle after it was repaired was 3 hour before they drove the vehicle. long. The time it took for them to test drive my vehicle after it was repaired was 3 hour before they drove the vehicle. More

Big Star Ford kept my fully operational car for nine days to do diagnostics for an extended warranty possible repair without communicating with me. When I asked for the car back, it could no longer start and to do diagnostics for an extended warranty possible repair without communicating with me. When I asked for the car back, it could no longer start and required towing to another dealer and $7000 to repair. Do not trust them with your car or truck. More