Big M Chevrolet

We have a blazer EV. Wife went to plug it in one day and it wouldn't charge. Determined it was the charging cable. Contacted the dealership and they requested we bring th Wife went to plug it in one day and it wouldn't charge. Determined it was the charging cable. Contacted the dealership and they requested we bring the charger and the vehicle in. Although I knew it was the charger, this was understandable and of course when we brought it in they confirmed it was the cable. Our salesman charged the truck for is while she was there which was awesome. Couple days later, they call that new charger is in. Wife picks it up and brings it home. We were given a stage 3 charger. I have it installed and she chargers the truck again. Being we had a 2 stage dual charger I ended up calling back and inquiring why we got a stage 3. Come to find out, they ordered the wrong one and now I had to have the stage 3 Uninstaller from my home and bring it back before they could order the correct cable. I have it Uninstaller and bring it in and am told by the service manager that they actually ordered it the day before. Yet we couldn't keep the stage 3 until the stage 2 came in. Then I was also told the stage 2 was on a national back order and unknown when it would be in and they would call when it came in. All this was mid March. Come April 14, I locate one at a dealership 2 hours away and drive there and end up purchasing it out of pocket (mind you, this replacement is under factory warranty on our vehicle). About 2 weeks later my wife calls the dealer to get an update on the charger. (She called our salesman as its always a long wait on hold or lack of info when calling the service department). He checks and informs my wife the charger is in. This was on April 30. So May 1, she goes and picks it up. She gets a receipt/invoice for it and it shows received April 7. So a week before I ended up paying out of pocket the charger was there, yet we were never called. So through all this experience I ended up out of pocket for installing amd Un installing the wrong charger they gave us plus the cost of a whole new charger. Not happy at all with how this was handled with the service department. Serious lack of communication/follow through with service and apparently parts department as well. The only great thing about dealing with this dealership is our salesman (Mark Langley). He's 5 stars all day long. Service needs to step up. More

Everybody was Very friendly, answered all questions that were asked, very quick with trade in appraisals. were asked, very quick with trade in appraisals. More

Great experience! Noah was able to find exactly what I was looking for! Would highly recommend. Noah was able to find exactly what I was looking for! Would highly recommend. More

Big M on the Dixie is like a home away from home. When you walk into their spacious showroom, it is like walking into your living room. Looking for something a little cozier step into their coffee ro When you walk into their spacious showroom, it is like walking into your living room. Looking for something a little cozier step into their coffee room and relax. The team at Big M is like one big happy family. More

Tim was an amazing sales man and the price that was agreed upon is what I walked out the door paying. All associates treated me well and acted very professional. agreed upon is what I walked out the door paying. All associates treated me well and acted very professional. More

So far, no problems I’d like the fact that we were in and out fast didn’t take long at all. People were kind place clean technician seemed like they had everything under control. out fast didn’t take long at all. People were kind place clean technician seemed like they had everything under control. More

They exceeded all my expectations! ! Awesome team, of exceptional people. Made everything very understandable, and worked with me to fit my comfort! Thank you all at Big M, Radcliff!! ! Awesome team, of exceptional people. Made everything very understandable, and worked with me to fit my comfort! Thank you all at Big M, Radcliff!! More

Mark was easy to work with and found exactly what I was looking for. Explained the vehicle thoroughly. looking for. Explained the vehicle thoroughly. More

Fast, friendly service. They were honest and clear with pricing estimates up front. Always service with a smile! They were honest and clear with pricing estimates up front. Always service with a smile! More

Great job no problems eveyone was polite and very helpful I was very pleased with the whole job I was very pleased with the whole job More