Bert Smith Subaru Volkswagen

I brought my 2020 Subaru BRZ limited to Bert Smith Subaru for service. Staff raced, abused and wiped out in my 1 of a kind customized car in front of hundreds of people. Front and rear end collision damages. for service. Staff raced, abused and wiped out in my 1 of a kind customized car in front of hundreds of people. Front and rear end collision damages. They vandalized my car by doing things like long deep cuts in the dash board, dents and scratched all over the car requiring new front and back bumpers and every panel but the driver door to be removed for paint and body work; emptying my radiator and tampering with the sensor during oil change services and put sand in my engine bay and engine oil, and damaged my high performance engine by using the wrong gas. They stole everything from my pool stick case returning it with all of the pockets empty of memorabilia from a national championship win. The tech was driving my car home and habitually made charges to my toll account without authorization. $1,000 of aftermarket parts were broken and removed from my vehicle, Pete D'allessandro the manager sent me out a week before Christmas to replace these parts for reimbursement, when I did, he did not so much as look at the receipts and did not honor his word. He did this knowing that I have little children at home and acted like he thought it was cute to wreck my car and give it back to me with all the damages. Seth P Bell is the general manager, I went to him first and he orchestrated this abuse; Subsquent to this I did a background check which reveiled a long ugly criminal history including Aggravated Assault with Intent to Commit a Felony on the Interstate, Giving Alcohol to Minors, and several drugs charges and traffic violations. Subaru of America INC does not care. The police called this "bad service" and "a civil matter" with no willingness to look at damages or investigate because "there was a written contract." Pete did promise the police to pay for some of the damages but he ignored the receipts that were sent to him. Anggel Haak-Lucero on Facebook - details and photos are publicly posted. I was able to PROVE more than $3700 worth of body damages because my car had gone from a 3rd party body shop to Subaru for a handling diagnosis following an animal strike incident, and the 3rd party body shop had thoroughly documented the condition of the car. No one is being held accountable. Nothing has been made right. Total losses exceed $10,000, and the engine hasn't even had it's inspection yet because its going to be in the body shop for WEEKS before it goes to a different Subaru dealership for a full investigation. I put $9,900 down on a brand new Subaru in good faith in the commitment that Subaru makes to it's customers, I bought it from them 1 year before, and then they did this to me. Want proof? 727 277 2201 I'm happy to talk to you about this, provide evidence and even show you in person if you would like to come see all the broken pieces and unrepaired damages that remain. A lawyer costs $15,000 to sue them. More

Professional and Warm approach from picking up the phone, answering all my questions, meeting me at the dealership, understanding my needs to delivering the car we wanted. Overall Jeremy Corbin provided us w answering all my questions, meeting me at the dealership, understanding my needs to delivering the car we wanted. Overall Jeremy Corbin provided us with a pleasurable buying experience. I recommend the sales person, call and ask for Jeremy. More

Worst customer service. Threatened to pull the deal multiple time because I was a female and they didnt want a bad review (their words.) I have a high credit score & money down. They are not customer multiple time because I was a female and they didnt want a bad review (their words.) I have a high credit score & money down. They are not customer focused and I ended up having to call corporate on the dealership. These reviews have to be fake. I have dealt with dealers all over the US and this was the worst experience ever. Seth (the manager who has no business in this role) is full of himself, Jack said nasty things about me to another staff (and "accidentally" sent me the text) and it took them over 36 hours to get my finance rate bc they had no finance manager on duty during the week? (This was their excuse 36 hours later...another bold face lie.) More

Eon Mohamed was terrific. No pressure, informative, knowledgeable, caring, patient, pleasant and personable. The best attributes of a car sales advisor. I couldn't have been more pleased with the car b knowledgeable, caring, patient, pleasant and personable. The best attributes of a car sales advisor. I couldn't have been more pleased with the car buying experience. Thank you Eon and Bert Smith. More

Martin is a god ! This man is excellent no lies straight forward. You need a sales guy who cares about you and your budget Martin's the man. Angela in finance was extremely helpful as well . I came in for forward. You need a sales guy who cares about you and your budget Martin's the man. Angela in finance was extremely helpful as well . I came in for service on my wife and I's 2016 Volkswagen Passat I decided to look around on the sales floor and I asked a manager if I could get an appraisal on our vehicle to see if it would be beneficial to us to possibly trade in our car for something newer They introduced me to Martin and everything went extremely great. Thank you !! More

We enjoyed the car purchasing experience at Bert Smith Subaru. Our salesperson, Mr. Hanna was informative and friendly. He has a very nice approach to selling, which made us feel very comfortable. Subaru. Our salesperson, Mr. Hanna was informative and friendly. He has a very nice approach to selling, which made us feel very comfortable. More

Bert Smith Subaru is a reputable dealer that provides courtesy, great service and a pleasurable buying experience. Always a happy experience when I go there. courtesy, great service and a pleasurable buying experience. Always a happy experience when I go there. More

Being at Bert Smith is like being with family! Star Shandy is absolutely meticulous, professional, efficient and so welcoming. I am so appreciative for all the assistance given! Shandy is absolutely meticulous, professional, efficient and so welcoming. I am so appreciative for all the assistance given! More

I recently purchased a 2020 CPO Subaru outback. Our sales consultant Mike Brown was very knowledgeable about the vehicle and helped us get a smooth transaction including trading in 2 vehicles. I retur sales consultant Mike Brown was very knowledgeable about the vehicle and helped us get a smooth transaction including trading in 2 vehicles. I returned to the dealership to have the infotainment software update and they had me in and out in under 1.5 hours. There waiting area was comfortable and they even washed my car. I have been very satisfied with all of my interactions with this dealership. More

Had a dead battery on my GTI this morning trying to get to work. Called up, and Michael Paramore answered. He gave me the info I needed, and was super helpful getting my car in and out quickly so I could h to work. Called up, and Michael Paramore answered. He gave me the info I needed, and was super helpful getting my car in and out quickly so I could have it for the weekend. Thanks again! More