Bert Smith Subaru Volkswagen

Worst customer service I have every experienced...on any product I have every owned in my 53 years. They had my car in for service for 31 days (took them 3 visits and 4 phone calls from me just to get a l product I have every owned in my 53 years. They had my car in for service for 31 days (took them 3 visits and 4 phone calls from me just to get a loaner (Chrysler) after 7 days. I got the royal treatment alright...the royal run-a-round! When car was finally "repaired"??? car came back with filthy interior! "The Ultimate Driving Machine"...yeah right! You boys need a new slogan. More

I ordered a 650i in October. It was nothing special, the only thing it had on it was an automatic transmission. I tracked it almost every week online and realized that the one that they had ordered was a ma only thing it had on it was an automatic transmission. I tracked it almost every week online and realized that the one that they had ordered was a manual. I called them back (this was in november) and they said they had sent me a letter. I had never recieved a letter, and they gave me a *new* production number. I tried calling rich 5 times and he would never call me back, and always had someone else call me. Finally I talked to the manager, Mark and canceled my order and went to Reeves. I would definately not recommend Bert Smith if it was the last dealership on the planet!! More