Berglund Toyota

Went in for Service work. Over all pleased with service. Service Dept surely listened and tried to address concerns. Randy the Service advisor is very knowledgeable, informative, and is Awesome to work with. Service Dept surely listened and tried to address concerns. Randy the Service advisor is very knowledgeable, informative, and is Awesome to work with. Will go back for future services. More

Completely satisfied customer I was very satisfied with my experience. The sales staff worked with as specified below took their time to address all my questions, accompanied me o I was very satisfied with my experience. The sales staff worked with as specified below took their time to address all my questions, accompanied me on the test drive, and went over all the features on my Rav4. I am a returning Toyota customer. Through my personal experience I know Toyota makes a good vehicle since the Camry I traded in lasted for 13 years. Thank you for making the purchasing of my new Rav4 such a pleasant experience. I was ready for the upgrade:) More

Great support The repairs were made on time and under budget. The repairs were made quickly. The waiting room had nice magazine and coffee which was fresh. The repairs were made on time and under budget. The repairs were made quickly. The waiting room had nice magazine and coffee which was fresh. More

Maintenance 20,000 mi Quality service and maintenance Always helpful and polite. Years of dealing with Berglund Toyota and receiving excellent automobile sales & service Quality service and maintenance Always helpful and polite. Years of dealing with Berglund Toyota and receiving excellent automobile sales & service keeps me coming back for new cars More

Routine maintenance Got in quickly. All maintenance and concerns were thoroughly explained. FJ feels and sounds better after being serviced. Appreciate the Berglund team Got in quickly. All maintenance and concerns were thoroughly explained. FJ feels and sounds better after being serviced. Appreciate the Berglund team for their outstanding work. More

Excellent Service Center but Poor Appointment Call Center This dealership has by far the best Toyota service center that I have dealt with in the last 15 years. The service representatives (Debbie V. and Sean This dealership has by far the best Toyota service center that I have dealt with in the last 15 years. The service representatives (Debbie V. and Sean B.)) are very dedicated and professional persons that places customer service as the top priority of Berglund Oak Ridge Toyota! That's why my wife and I drive from Roanoke, VA to Lynchburg with our two Toyota vehicles for all of our service needs. That being said, to get an appointment for the vehicles is a totally different and less pleasant experience! Customer service starts from the time someone answers a customer's phone call until they drive off the parking lot of the service facility. Perhaps my expectations are too high, but either they need a different call center or the call center needs different management! More

Y'all don't weld Waited over two hours got my paint scratched up for nothing. Got a new door check imstalled under warranty and was told that I would have to go somew Waited over two hours got my paint scratched up for nothing. Got a new door check imstalled under warranty and was told that I would have to go somewhere else to have it welded in place. I understand that it is up to me now but like zero suggestions as a way to resolve and come to a conclusion? And i wasnt given any of my paper work for my visit convienently. More

The Best Gave me the best service and made sure any problems with my vehicle was solved. Personally takes time with me and speaks to me and knows me as a custo Gave me the best service and made sure any problems with my vehicle was solved. Personally takes time with me and speaks to me and knows me as a customer by name and when I walk in. Also informs me of anything regarding my vehicle warranties etc. Overall good place to do business with. More

Amazing Service was great and speedy Randy was fast and very helpful. I bought my car here and continue to service it here because of the awesome customer ser Service was great and speedy Randy was fast and very helpful. I bought my car here and continue to service it here because of the awesome customer service. More

Not pushy, helpful Overall, my experience was satisfactory. I interacted with two different sales professionals and found both knowledgeable and supportive. They answe Overall, my experience was satisfactory. I interacted with two different sales professionals and found both knowledgeable and supportive. They answered my questions and worked to meet my needs regarding my vehicle purchase. More