Berglund Toyota

A good day I have been having a very hard time since my husband passed in Jan. They made this a good day for me since it has been over 20 years since I purchase I have been having a very hard time since my husband passed in Jan. They made this a good day for me since it has been over 20 years since I purchased something by myself. Mr. Pollard is an excellent and sincere person. He helped me to relax and go through the process by myself. You have a wonderful employee in Mr. Pollard. More

Excellent service This is my second purchase from Berglund. Service in both sales and service departments have always been excellent. The quality of work is great and t This is my second purchase from Berglund. Service in both sales and service departments have always been excellent. The quality of work is great and they always follow up in a timely manner if there are any issues. More

Went in for Service work. Over all pleased with service. Service Dept surely listened and tried to address concerns. Randy the Service advisor is very knowledgeable, informative, and is Awesome to work with. Service Dept surely listened and tried to address concerns. Randy the Service advisor is very knowledgeable, informative, and is Awesome to work with. Will go back for future services. More

Completely satisfied customer I was very satisfied with my experience. The sales staff worked with as specified below took their time to address all my questions, accompanied me o I was very satisfied with my experience. The sales staff worked with as specified below took their time to address all my questions, accompanied me on the test drive, and went over all the features on my Rav4. I am a returning Toyota customer. Through my personal experience I know Toyota makes a good vehicle since the Camry I traded in lasted for 13 years. Thank you for making the purchasing of my new Rav4 such a pleasant experience. I was ready for the upgrade:) More

Easy & Straightforward Justin and John made the purchase experience painless. We started out search online with Justin for a 2019 4Runner. When we came in to the dealershi Justin and John made the purchase experience painless. We started out search online with Justin for a 2019 4Runner. When we came in to the dealership Justin happened to be out with another customer. John gladly helped us while we were waiting for Justin to return. He answered all of our questions and even puked the vehicle up under an awning so that we would not get wet while looking due to it raining. We.could not have asked for a better experience. There was no ambiguity, straightforward answers from both gentlemen. Highly recommend both! More

Oil change Debbie vest at service is exceptional. Care for customer and his car is paramount. she is the epitome of customer service I am impressed with effici Debbie vest at service is exceptional. Care for customer and his car is paramount. she is the epitome of customer service I am impressed with efficiency of prompt service. More

Great support The repairs were made on time and under budget. The repairs were made quickly. The waiting room had nice magazine and coffee which was fresh. The repairs were made on time and under budget. The repairs were made quickly. The waiting room had nice magazine and coffee which was fresh. More

Maintenance 20,000 mi Quality service and maintenance Always helpful and polite. Years of dealing with Berglund Toyota and receiving excellent automobile sales & service Quality service and maintenance Always helpful and polite. Years of dealing with Berglund Toyota and receiving excellent automobile sales & service keeps me coming back for new cars More

Excellent Service Center but Poor Appointment Call Center This dealership has by far the best Toyota service center that I have dealt with in the last 15 years. The service representatives (Debbie V. and Sean This dealership has by far the best Toyota service center that I have dealt with in the last 15 years. The service representatives (Debbie V. and Sean B.)) are very dedicated and professional persons that places customer service as the top priority of Berglund Oak Ridge Toyota! That's why my wife and I drive from Roanoke, VA to Lynchburg with our two Toyota vehicles for all of our service needs. That being said, to get an appointment for the vehicles is a totally different and less pleasant experience! Customer service starts from the time someone answers a customer's phone call until they drive off the parking lot of the service facility. Perhaps my expectations are too high, but either they need a different call center or the call center needs different management! More

Y'all don't weld Waited over two hours got my paint scratched up for nothing. Got a new door check imstalled under warranty and was told that I would have to go somew Waited over two hours got my paint scratched up for nothing. Got a new door check imstalled under warranty and was told that I would have to go somewhere else to have it welded in place. I understand that it is up to me now but like zero suggestions as a way to resolve and come to a conclusion? And i wasnt given any of my paper work for my visit convienently. More