Berglund Toyota

bad new car purchase experience I purchased a 2014 corolla in 2014 from Berglund. Lee was my salesperson and there was an older slender gentleman in the finance department and it was I purchased a 2014 corolla in 2014 from Berglund. Lee was my salesperson and there was an older slender gentleman in the finance department and it was a great experience. I have purchased new fords and Chevrolet in the past but this was the smoothest purchase i had. This august my wife and i purchased a 2018 Camry. Jamie was our sales person and was ok. We started to walk out of the finance department,wish we had, after dealing with Joyce Whalen. She was very rude and demanding was the worst experience we have ever had. Now we are dealing with the Car itself which is the worst new car i have ever owned. I will never buy Toyota or Berglund vehicle again. This is after several good experiences so not sure what happened since 2014 but not going back after we finish with service on 2018 Camry. More

Great experience This is not my first Toyota and will not be my last. I've dealt with this dealership for many years and the sales, service, and parts department are This is not my first Toyota and will not be my last. I've dealt with this dealership for many years and the sales, service, and parts department are always friendly and helpful. More

Courteous and pleasant The staff was very helpful and courteous. They greet you with a smile and try to make your visit as comfortable and speedy as possible. I purchased my The staff was very helpful and courteous. They greet you with a smile and try to make your visit as comfortable and speedy as possible. I purchased my vehicle in 2017 and have not had a bad experience so far. More

Not as good as usual When I bought my first Toyota from Berglund, quite a few years back, I was very unhappy with the Service Department. However, when I purchased my curr When I bought my first Toyota from Berglund, quite a few years back, I was very unhappy with the Service Department. However, when I purchased my current van (2017), I gave them another chance and they had made a complete turn around. Service reps were very pleasant and helpful. I have experienced this type of service until yesterday. The gentleman that helped me never cracked a smile (don’t know his name) and the atmosphere was less than friendly. The crowning attitude was when the Service Manager walked out of his office and said he had to go to a “stupid xxx” meeting. There is only one young man that works in service who is always helpful, Randy Marroquin. He walked out to my van and showed me where to locate some sensors. More

Excellent auto service offered on my first and second visits Excellent ctustomer service during visit. I appreciated the good environment. I will definitely recommend my friend your dealership to witness excelle Excellent ctustomer service during visit. I appreciated the good environment. I will definitely recommend my friend your dealership to witness excellent services. I thank everyone. More

Bought used car Friendly Worked within the range I gave Helped find better car with in price range Wished was offered gap insurance for car through some one Friendly Worked within the range I gave Helped find better car with in price range Wished was offered gap insurance for car through some one More

A simple oil change to 1-1/2 hours How is is possible for an oil change to take 1-1/2 hours? This makes me question whether something else was done to my car. How is is possible for an oil change to take 1-1/2 hours? This makes me question whether something else was done to my car. More

Excellent. Great place to do business Excellent place. Very happy with all aspects. From the salesman, finance, service dept. I would highly recommend this place to do your next purchase. Excellent place. Very happy with all aspects. From the salesman, finance, service dept. I would highly recommend this place to do your next purchase. Or, your next service More

Great service Debbie at Toyota was very quick to answer questions and it was great service. Did a great job on my truck and was honest about the work done on it. Debbie at Toyota was very quick to answer questions and it was great service. Did a great job on my truck and was honest about the work done on it. More

Exceptional Customer Service/Experience I cannot day enough great things about my experience (from start to finish) with John Fano. He was exceptionally friendly, helpful, and patient throug I cannot day enough great things about my experience (from start to finish) with John Fano. He was exceptionally friendly, helpful, and patient throughout my entire experience of leasing my beautiful new Highlander. He left little room for questions because of his thoroughness in explaining almost every aspect of every vehicle that I entertained. I am a long standing customer of Honda an have bought all three of my previous cars from the same salesman in my hometown of Westminster, MD. I honestly never thought I would find a salesman quite as patient, kind, and “not pushy” as my Honda salesman. I was proven wrong very quickly in dealing with John. I would absolutely send any of my family, friends, or coworkers to work with him without a doubt! More