Berglund Toyota

Good job My only criticism is that I was told, 3 or 4 days in a row, that my car would be done by the end of the day, and it wasn't. Everyone was very nice, bu My only criticism is that I was told, 3 or 4 days in a row, that my car would be done by the end of the day, and it wasn't. Everyone was very nice, but it would be helpful if the customer service reps and mechanics communicated better, so I would not have been told the car would be ready each day when, as I was later told, it hadn't even been started yet. But they gave me a small discount and the mechanical issue was fixed, which is why I gave 4 stars. I would still refer others to this dealership. More

Car inspection Work done in a timely manner. Was taken care of. Did not have to wait very long for car inspection to be done. They took care of minor wiper blade f Work done in a timely manner. Was taken care of. Did not have to wait very long for car inspection to be done. They took care of minor wiper blade fix. More

Awesome sales staff It was a pleasure working with the sales staff at Berglund Toyota in Lynchburg Virginia. They were very helpful in every way. I will definitely be bac It was a pleasure working with the sales staff at Berglund Toyota in Lynchburg Virginia. They were very helpful in every way. I will definitely be back when I need another vehicle More

Jonathon our salesman was very thorough and explained everyt We ave been dealing with toyota,for 20 some years and have always been very happy with our salesmen now and in the past . The features in the truck We ave been dealing with toyota,for 20 some years and have always been very happy with our salesmen now and in the past . The features in the truck were shown to us and John explained it to us the financial person went over all our questions we asked her More

Toyota satisfied. I have had my Camry since 2012. I have only good things to say about these guys. My husband use to tell me about being in the Toyota family and I see I have had my Camry since 2012. I have only good things to say about these guys. My husband use to tell me about being in the Toyota family and I see why. My vehicle gets top notch service when I bring it in for maintenance. More

Not as good as usual When I bought my first Toyota from Berglund, quite a few years back, I was very unhappy with the Service Department. However, when I purchased my curr When I bought my first Toyota from Berglund, quite a few years back, I was very unhappy with the Service Department. However, when I purchased my current van (2017), I gave them another chance and they had made a complete turn around. Service reps were very pleasant and helpful. I have experienced this type of service until yesterday. The gentleman that helped me never cracked a smile (don’t know his name) and the atmosphere was less than friendly. The crowning attitude was when the Service Manager walked out of his office and said he had to go to a “stupid xxx” meeting. There is only one young man that works in service who is always helpful, Randy Marroquin. He walked out to my van and showed me where to locate some sensors. More

15000 Service Trip As usual my service was speedy. Everyone there is always so friendly and helpful. I always make a point to stick my head in and speak to our Salesman, As usual my service was speedy. Everyone there is always so friendly and helpful. I always make a point to stick my head in and speak to our Salesman, John Pollard. I will tell anyone. If you're looking for a new car check out Berglund and ask for John. More

bad new car purchase experience I purchased a 2014 corolla in 2014 from Berglund. Lee was my salesperson and there was an older slender gentleman in the finance department and it was I purchased a 2014 corolla in 2014 from Berglund. Lee was my salesperson and there was an older slender gentleman in the finance department and it was a great experience. I have purchased new fords and Chevrolet in the past but this was the smoothest purchase i had. This august my wife and i purchased a 2018 Camry. Jamie was our sales person and was ok. We started to walk out of the finance department,wish we had, after dealing with Joyce Whalen. She was very rude and demanding was the worst experience we have ever had. Now we are dealing with the Car itself which is the worst new car i have ever owned. I will never buy Toyota or Berglund vehicle again. This is after several good experiences so not sure what happened since 2014 but not going back after we finish with service on 2018 Camry. More

Great experience This is not my first Toyota and will not be my last. I've dealt with this dealership for many years and the sales, service, and parts department are This is not my first Toyota and will not be my last. I've dealt with this dealership for many years and the sales, service, and parts department are always friendly and helpful. More

Courteous and pleasant The staff was very helpful and courteous. They greet you with a smile and try to make your visit as comfortable and speedy as possible. I purchased my The staff was very helpful and courteous. They greet you with a smile and try to make your visit as comfortable and speedy as possible. I purchased my vehicle in 2017 and have not had a bad experience so far. More