Berglund Luxury Roanoke

I had a wonderful experience at this dealership. I had to drive 3 hours because they were the only dealer that had the car I liked. They were very accommodating, not pushy at all, and super nice. Even after drive 3 hours because they were the only dealer that had the car I liked. They were very accommodating, not pushy at all, and super nice. Even after I have my car they have been checking up with me to make sure everything is still perfect. This was an easy and great car buy! They also offered me a reasonable price for my trade in. Definitely go through Jim Underwood. Love my 2012 Range Rover Evoque!! More

Dealing with Ed Fuller and his Sales Mgr was a comfortable experience. I had just stopped in to look at the 2004 S60, but i was made to feel very good about the car, its performance and the price. comfortable experience. I had just stopped in to look at the 2004 S60, but i was made to feel very good about the car, its performance and the price. Mr. Fuller was very professional and courteous and his Sale Manager bent over backwards to meet my requirements. Volvos are probably the safest cars running today. I know I feel safe in mine!! Hubert Shovely More

The Volvo portion of this dealership has come a long way in the past few years. Now carry a larger selection of Volvo's that people want. Sales associate and service technicians are really freindly and know in the past few years. Now carry a larger selection of Volvo's that people want. Sales associate and service technicians are really freindly and knowledgeable. Our next Volvo will be purchased from Crosssroads again. More

I visited several dealerships in the Roanoke area and Crossroads was the best by far. Ed Fuller, from the minute he introduced himself, was professional, knowledgeable, friendly, respectful and had the Crossroads was the best by far. Ed Fuller, from the minute he introduced himself, was professional, knowledgeable, friendly, respectful and had the perfect combination of being attentive to my car needs without being overbearing. Cecil Morgan was also extremely respectful. I would highly recommend this dealership and these employees specifically to anyone who wants to make buying a car a pleasant and rewarding experience. More

The customer service at Crossroads was fantastic from the moment I walked in the door until I drove away in a brand new car. Mary Ellen Smith and Cecil Morgan were helpful and informative. The main pers the moment I walked in the door until I drove away in a brand new car. Mary Ellen Smith and Cecil Morgan were helpful and informative. The main person that assisted me was Ed Fuller. He was very accommodating and pleasant to work with. He was knowledgeable about the car and eager to answer all of my many questions. My husband and I plan on buying our next car from Crossroaods as long as Ed Fuller is our salesperson. More

Both the sales person and sales manager were very friendly and accommodating. Additionally there were able to find me the exact car with the exact options I wanted. Purchased the car the day it arriv friendly and accommodating. Additionally there were able to find me the exact car with the exact options I wanted. Purchased the car the day it arrived at the dealership. Very pleased with the whole experience. More

This dealership has been wonderful to interact with! -very friendly people and i will recommend and have already recommended this company to friends! My salesperson, Sean Shields demonstrated an impress -very friendly people and i will recommend and have already recommended this company to friends! My salesperson, Sean Shields demonstrated an impressive commitment to actively helping me find the right car for me. As a 1st time buyer, he made my experience very enjoyable and i felt safe.. i knew i could trust him! He supported me in figuring out what the right type of car for me was, then proceeded to search high and low, daily, until my dream car arrived for me!!! A++ and High5! More

At Crossroads we test drove comparable Volvos, Mercedes, and Infinitis before making our purchase. Marselle was knowledgable about all of the models and quickly found more information for us in the few inst and Infinitis before making our purchase. Marselle was knowledgable about all of the models and quickly found more information for us in the few instances where he did not know the answer. The customer-oriented service he provided was exceptional throughout. For example, when our purchase negotiations ran later in the day than we had planned, we signed a preliminary agreement and Marselle came to our house one-hour away later that evening to finish the paperwork, deliver the car, and pick-up our trade-in. The whole experience at Crossroads was positive from the facilities and cars to the personnel and pricing. We'd definitely shop there again. More

Purchased a Certified XC70. Marcelle was very helpful and very knowledgeable of the vehicle, answering all questions patiently. Service during vehicle delivery great also! We got financed, the car detailed a very knowledgeable of the vehicle, answering all questions patiently. Service during vehicle delivery great also! We got financed, the car detailed and were ready to go in just a couple of hours. Marcelle is a good salesman . . . convinced us to "buy-up" to a better model. We're enjoying it and look forward to having it serviced at Crossroads. More

Jim Underwood and Tom Hana were extremely helpful in explaining everything about the 2012 Jaguar XJL which I just purchase. They both were very knowledgeable about the car & answered all my questions explaining everything about the 2012 Jaguar XJL which I just purchase. They both were very knowledgeable about the car & answered all my questions & concerns. I would highly recommend them & the dealership to anyone. More