Berglund Luxury Roanoke

My buying experience with Crossroads Volvo was excellent. The staff were friendly and very professional. My salesperson, Marselle Culpepper, was absolutely fantastic. I chose Crossroads and, specifically The staff were friendly and very professional. My salesperson, Marselle Culpepper, was absolutely fantastic. I chose Crossroads and, specifically Mr. Culpepper, based on the recommendation of a family member. I will most definitely be recommending both Crossraods Volvo and Mr. Culpepper to others! More

Jim Underwood was very responsive in meeting my request to find the new vehicle with options. His follow-up with each conversation was outstanding. Jim would answer each question without giving me the hard to find the new vehicle with options. His follow-up with each conversation was outstanding. Jim would answer each question without giving me the hard-sale. A very professional sales representative. Tom Hanna was outstanding with his approach to provide accurate information and incentive to purchase a vehicle at Land Rover Roanoke. Tom's presentation assured me this Land Rover dealer wanted my business. Tom provided the exact vehicle I wanted and provided the deal I could not refuse. It is without hesitation, I would highly recommend (Land Rover Roanoke) Jim and Tom to assist you when purchasing a Land Rover. More

The only problem I had with the dealership was that my purchase was rather time consuming. I felt it could have been handled a little faster, but for the most part I really enjoyed working with the employ purchase was rather time consuming. I felt it could have been handled a little faster, but for the most part I really enjoyed working with the employee who handled my purchasing. More

Received excellent service from the Jaguar service dept. Service entailed a recall for tailpipe, gas gauge fix (under warranty) and front plate bracket. I really enjoyed the pick up service since I live 45 Service entailed a recall for tailpipe, gas gauge fix (under warranty) and front plate bracket. I really enjoyed the pick up service since I live 45 min away in another town. Lisa was extremely helpful and courteous. She went above and beyond finding the appropriate parts for my Jaguar XF. She maintained professional communication skills during this process. My car was returned in a prompt manner and BONUS was cleaned and detailed upon arrival. More

Our credit rating was a little bit of a challenge at the moment due to a layoff. However Clayton, Jim and team were able to work a deal that not only gave me the car I needed, but will also help to rebuild moment due to a layoff. However Clayton, Jim and team were able to work a deal that not only gave me the car I needed, but will also help to rebuild our credit. Thanks to all, you guys are wonderful!!! More

Good people to deal with. They will take the extra effort to locate the car you are looking for with the options that you want. Did not try to push the similar cars that were on the lot. The new Volvo has to locate the car you are looking for with the options that you want. Did not try to push the similar cars that were on the lot. The new Volvo has a lot of new technology to learn and Marselle was willing to take the time and effort both before and after the sale to go into detail to help learn all of the electronic equipment and options in the vehicle to make the driving experience everything that it should be. More

I am giving this dealer a 100% rating. They met all our needs and truly went out of their way to put us in the car we wanted. They were never pushy, arrogant, or lacked the knowledge of all our questions. needs and truly went out of their way to put us in the car we wanted. They were never pushy, arrogant, or lacked the knowledge of all our questions. They were extremely thorough in product knowledge and presented the car to us in a very professional manner. We will definitely go out of our way to use this dealership from now on for service and/or another purchase. More

Dealing with Al was wonderful. He went above and beyond his job duties to ensure that we were extremely satisfied. Exceptional, welcoming dealership. Loved them. his job duties to ensure that we were extremely satisfied. Exceptional, welcoming dealership. Loved them. More

Cecil and the sales team at Cross Roads Volvo are the very best that I have dealt with. We actually test drove 4 different vehicles before we made up our minds on what we wanted. They were very patient a very best that I have dealt with. We actually test drove 4 different vehicles before we made up our minds on what we wanted. They were very patient and took the time to explain everything to us. They offer a family type atmosphere and truly care and appreciate their customers. I will be a customer of theirs for many years to come. More

Absolutely satisfied with purchase. Would recommend everyone to visit this dealership. Sales staff was extremely helpful. Negotiating process was pleasant. I love my new car!!!!! everyone to visit this dealership. Sales staff was extremely helpful. Negotiating process was pleasant. I love my new car!!!!! More