Berglund Luxury Roanoke

5 months still not fixed Love the car. Service is sub par. Took the car in to get it serviced. Was there for 5 weeks. Did not fix much of what was in for. They scratched m Love the car. Service is sub par. Took the car in to get it serviced. Was there for 5 weeks. Did not fix much of what was in for. They scratched many panels. Called several times. After three times in a row. I got a person. Does not communicate well. Attempting to get problems fixed. Still waiting on parts after 4 weeks. More

My experience with Crossroads Volvo was great. My salesman Gregg Sparks was very patient and informative from beginning to end. I did not purchase a Volvo and Greg explained the features on the car salesman Gregg Sparks was very patient and informative from beginning to end. I did not purchase a Volvo and Greg explained the features on the car in detail. After that we went on a nice test drive even though it was close to closing time. I didn't feel rushed at all. I would absolutely refer this dealership and my salesman to anyone who is looking for a vehicle. Great customer service all around!!! More

My wife and I went to Roanoke from Blacksburg to look for a new SUV or Crossover having had a Toyota Sequoia for 10 years. We first drove an Acura MDX at another dealer but thought it was a stiff ride and n a new SUV or Crossover having had a Toyota Sequoia for 10 years. We first drove an Acura MDX at another dealer but thought it was a stiff ride and noisy. We then went looking for the BMW dealership but found Crossroads Volvo first. Marselle interupted his lunch to speak with us and take us for a test drive. He was very knowledgeable of the vehicle, described everything well, and described the benefits of Volvo or Acura and BMW (mainly smoother ride and quieter). After the test drive, we decided to "look at the price". After some tough negotiations, we arrived at what I felt was a fair price and agreed to take the showroom model that had just been unloaded that week since it was the color and interior we wanted. This dealership received all "Greats" because of the time and effort put into this deal and the way they made you know that this was a long term relationship, not just a purchase. Highly recommend the Volvo brand and Crossroads dealership and especially Marselle Culpepper. More

We have recently purchased two Volvos on two separate occasions with the help of Marselle Culpepper at CrossRoads Volvo. We specifically returned to Crossroads to buy from Marselle again even though we l occasions with the help of Marselle Culpepper at CrossRoads Volvo. We specifically returned to Crossroads to buy from Marselle again even though we live in another state. He is knowledgable about the cars, helpful, easy going, and up front in his sales approach. Also Cecil Morgan and Gregg Sparks were great help in answering all of our questions with Gregg even offering to help our working daughter get her car to the service department if she has problems! We have enjoyed all of our interactions with the sales and service departments at CrossRoads. More

Marselle was incredibly helpful, which meant a lot to me because this was my first experience purchasing a car. My parents have also purchased a car from this dealership and have been totally satisfied. I a because this was my first experience purchasing a car. My parents have also purchased a car from this dealership and have been totally satisfied. I am comforted in knowing that Marselle and Cecil are just a short drive away in case I have problems with or questions about the car. My family has owned Volvos for years, and I have dealt with a lot of Volvo dealerships. Hands down, I would recommend CrossRoads above all others. More

Experience from start to finish was great. Everyone I worked with was easy to talk to and honest. I couldn't have asked for a better experience. worked with was easy to talk to and honest. I couldn't have asked for a better experience. More

I had an amazing experience at Crossroads Volvo. I completed extensive reseach prior to purchase and then went to the dealship. Upon arriving, I felt completely at ease with no pressure by staff to p completed extensive reseach prior to purchase and then went to the dealship. Upon arriving, I felt completely at ease with no pressure by staff to purchase. I found Marselle to be very knowledgible of not only the Volvo products but competitors as well. I decided to go with Volvo based on safety, style and dealership customer service/attitude. After my purchase, Marselle went over all the features of my care to ensure I understood all it had to offer. He later called me to ensure everything was working well and offered assistance if I had any questions or concerns. I absolutely love my car and look forward to a long term "relationship" with both the sales and service department personnel at Crossroads Volvo. More

I was just test driving cars one Saturday and ended up at the VOLVO dealership in Roanoke, VA. I enjoyed Marselle Culpepper's approach to helping me and I decided to buy the VOLVO XC60 SUV in the showroom. the VOLVO dealership in Roanoke, VA. I enjoyed Marselle Culpepper's approach to helping me and I decided to buy the VOLVO XC60 SUV in the showroom. Marselle did a great job reviewing the platinum Plus package and I just fell in love with car. To top off the sales experience, Marselle took all my CDs home over the weekend and burned them onto a flash drive and installed them into my car. That was a great service to me. I am really enjoying the VOLVO and I love the tech package that has been provided. Sincerely, Larry Kufel More

We have purchased lots of vehicles during our adult life in WV but never ever have we been treated as good as we were at Crossroads Volvo in Roanoke. The salesman was totally awsome, done everything possib in WV but never ever have we been treated as good as we were at Crossroads Volvo in Roanoke. The salesman was totally awsome, done everything possible to accommodate us. Still live in WV but would never think of purchasing an auto anywhere else. Also we have told everyone here that Crossroads is the best place to purchase. Look forward to seeing you soon. Thanks so much Richard & Pamela Egnor PO Box 96 Mallory, WV 25634 More

This is the first car I've ever purchased from a dealer and I'm really happy to say I had an extremely positive experience!! Until now, every car I purchased was bought outright from the owner. I had alway and I'm really happy to say I had an extremely positive experience!! Until now, every car I purchased was bought outright from the owner. I had always been a little leery of car salesmen but Dean was wonderful to deal with. I told Dean the reason I came to look at this car was due to the extremely detailed pictures posted on the Crossroads of Roanoke website. I was very lucky that he was the one to walk out and greet me because he happened to be the salesman that took the car in for trade. He was very knowledgeable about this particular vehicle, so I lucked out. He made me feel at ease. He is very friendly and easy to talk to. We had a few set backs and limitations (on our end) but Dean was understanding, accommodating, and great at following up with us. Dean took all of our concerns very seriously and he was great at selling us the vehicle without being pushy. Their computers & internet went down when we were trying to make the purchase. We made an appointment to come back next week but Dean called us an hour later to let us know the computers were back up and asked if we wanted to come back & get the car. We came back that night and they even stayed open late to finish the transaction. I really appreciate everyone hanging out for us so we didn't have to come back in next week. I'm extremely happy about the purchase and super excited to know that Crossroads does complimentary detailing. I will recommend both Dean and Crossroads to others in the market for a great vehicle. More