Berglund Luxury Roanoke

Very unprofessional sales manager, she had no clue! This was the worst Jaguar experience every, shopping for my third Jaguar. The two sales persons were great to work with. The sales manager (Sonia Ol This was the worst Jaguar experience every, shopping for my third Jaguar. The two sales persons were great to work with. The sales manager (Sonia Older) had no concern for the customer experience; shopping at a jaguar dealership use to stand for professionalism and integrity, she had neither. I provided all the information, the VIN# and over 15 pictures of the vehicle I was interested in trading the day prior to the 412 mile trip; on Sonia's instruction, I drove the vehicle there, just to have her say that they do not take in trades of that year regardless of the condition; that they could only take it to the auction. She could have told me that up front and I would not have driven it, adding more unnecessary miles to a vehicle I'm trying to sale. But no problem, I decided to proceed with the purchase. After being approved by Jaguar, Sonia Older, was $995 away from the final figure I had in mind. She informed me that the price was the price, they didn't negotiate; and the fact that the vehicle was certified cost over $2500 alone. This is where her lack of business tact and lack of professionalism was really displayed. Her logic was making no sense, it was as if she was caught off guard and didn’t know what to say; offering one bad excuse after another to justify the price. Finally as we got ready to leave, she then said that she would drop the price by $995 but remove the certification. Either the vehicle was certified or it wasn't; and how did she go from a $2500 evaluation for the certification to only $995 value! Needless to say, I felt that if she loved her used vehicles that much she could keep it on the lot. She had no negotiation skills at all; no smart business manager would let an approved customer leave over $995 and not even offer to split the difference. Enjoy looking at your use vehicle Sonia Older! More

5 months still not fixed Love the car. Service is sub par. Took the car in to get it serviced. Was there for 5 weeks. Did not fix much of what was in for. They scratched m Love the car. Service is sub par. Took the car in to get it serviced. Was there for 5 weeks. Did not fix much of what was in for. They scratched many panels. Called several times. After three times in a row. I got a person. Does not communicate well. Attempting to get problems fixed. Still waiting on parts after 4 weeks. More

My experience with Crossroads Volvo was great. My salesman Gregg Sparks was very patient and informative from beginning to end. I did not purchase a Volvo and Greg explained the features on the car salesman Gregg Sparks was very patient and informative from beginning to end. I did not purchase a Volvo and Greg explained the features on the car in detail. After that we went on a nice test drive even though it was close to closing time. I didn't feel rushed at all. I would absolutely refer this dealership and my salesman to anyone who is looking for a vehicle. Great customer service all around!!! More

My wife and I went to Roanoke from Blacksburg to look for a new SUV or Crossover having had a Toyota Sequoia for 10 years. We first drove an Acura MDX at another dealer but thought it was a stiff ride and n a new SUV or Crossover having had a Toyota Sequoia for 10 years. We first drove an Acura MDX at another dealer but thought it was a stiff ride and noisy. We then went looking for the BMW dealership but found Crossroads Volvo first. Marselle interupted his lunch to speak with us and take us for a test drive. He was very knowledgeable of the vehicle, described everything well, and described the benefits of Volvo or Acura and BMW (mainly smoother ride and quieter). After the test drive, we decided to "look at the price". After some tough negotiations, we arrived at what I felt was a fair price and agreed to take the showroom model that had just been unloaded that week since it was the color and interior we wanted. This dealership received all "Greats" because of the time and effort put into this deal and the way they made you know that this was a long term relationship, not just a purchase. Highly recommend the Volvo brand and Crossroads dealership and especially Marselle Culpepper. More

We have recently purchased two Volvos on two separate occasions with the help of Marselle Culpepper at CrossRoads Volvo. We specifically returned to Crossroads to buy from Marselle again even though we l occasions with the help of Marselle Culpepper at CrossRoads Volvo. We specifically returned to Crossroads to buy from Marselle again even though we live in another state. He is knowledgable about the cars, helpful, easy going, and up front in his sales approach. Also Cecil Morgan and Gregg Sparks were great help in answering all of our questions with Gregg even offering to help our working daughter get her car to the service department if she has problems! We have enjoyed all of our interactions with the sales and service departments at CrossRoads. More

Marselle was incredibly helpful, which meant a lot to me because this was my first experience purchasing a car. My parents have also purchased a car from this dealership and have been totally satisfied. I a because this was my first experience purchasing a car. My parents have also purchased a car from this dealership and have been totally satisfied. I am comforted in knowing that Marselle and Cecil are just a short drive away in case I have problems with or questions about the car. My family has owned Volvos for years, and I have dealt with a lot of Volvo dealerships. Hands down, I would recommend CrossRoads above all others. More

Experience from start to finish was great. Everyone I worked with was easy to talk to and honest. I couldn't have asked for a better experience. worked with was easy to talk to and honest. I couldn't have asked for a better experience. More

I had an amazing experience at Crossroads Volvo. I completed extensive reseach prior to purchase and then went to the dealship. Upon arriving, I felt completely at ease with no pressure by staff to p completed extensive reseach prior to purchase and then went to the dealship. Upon arriving, I felt completely at ease with no pressure by staff to purchase. I found Marselle to be very knowledgible of not only the Volvo products but competitors as well. I decided to go with Volvo based on safety, style and dealership customer service/attitude. After my purchase, Marselle went over all the features of my care to ensure I understood all it had to offer. He later called me to ensure everything was working well and offered assistance if I had any questions or concerns. I absolutely love my car and look forward to a long term "relationship" with both the sales and service department personnel at Crossroads Volvo. More

I was just test driving cars one Saturday and ended up at the VOLVO dealership in Roanoke, VA. I enjoyed Marselle Culpepper's approach to helping me and I decided to buy the VOLVO XC60 SUV in the showroom. the VOLVO dealership in Roanoke, VA. I enjoyed Marselle Culpepper's approach to helping me and I decided to buy the VOLVO XC60 SUV in the showroom. Marselle did a great job reviewing the platinum Plus package and I just fell in love with car. To top off the sales experience, Marselle took all my CDs home over the weekend and burned them onto a flash drive and installed them into my car. That was a great service to me. I am really enjoying the VOLVO and I love the tech package that has been provided. Sincerely, Larry Kufel More

We have purchased lots of vehicles during our adult life in WV but never ever have we been treated as good as we were at Crossroads Volvo in Roanoke. The salesman was totally awsome, done everything possib in WV but never ever have we been treated as good as we were at Crossroads Volvo in Roanoke. The salesman was totally awsome, done everything possible to accommodate us. Still live in WV but would never think of purchasing an auto anywhere else. Also we have told everyone here that Crossroads is the best place to purchase. Look forward to seeing you soon. Thanks so much Richard & Pamela Egnor PO Box 96 Mallory, WV 25634 More