Berglund Luxury Roanoke

Always accommodating! Berglund Luxury / Land Rover Roanoke takes great care of my Range Rover when needed. The staff is always respectful of my time, helpful, and knowledg Berglund Luxury / Land Rover Roanoke takes great care of my Range Rover when needed. The staff is always respectful of my time, helpful, and knowledgeable. More

Good Salesman I really appreciate that the salesman I had after meeting with them went out of their way to provide me feedback and answer my questions in a timely m I really appreciate that the salesman I had after meeting with them went out of their way to provide me feedback and answer my questions in a timely manner. More

State inspection Very accommodating staff! Spent time working on an issue not associated with inspection. Receive a nice clean car back at the end of every service. Very accommodating staff! Spent time working on an issue not associated with inspection. Receive a nice clean car back at the end of every service. More

Purchase 2019 E55 AMG This was the 5th Mercedes that I have purchased. By far the Sales Manager and Salesman worked well together buy Keeping me informed of the location of This was the 5th Mercedes that I have purchased. By far the Sales Manager and Salesman worked well together buy Keeping me informed of the location of the car from day one of interest of purchasing.The purchasing experience was quick and very pleasant More

Excellent Customer service Always calls me by name. I never have to wait. When my car is returned I know the work has been done and my car will be clean and ready at the promi Always calls me by name. I never have to wait. When my car is returned I know the work has been done and my car will be clean and ready at the promised time. Tina in Sales is the best. When I walk into the show room everyone speaks to me. When I stop by I always feel good when leaving. Great customer service!!! More

Excellent service department I hit a pothole and ripped the tire and later found out the wheel needed repair and ultimately replaced. Tammy and her team have always exceeded expec I hit a pothole and ripped the tire and later found out the wheel needed repair and ultimately replaced. Tammy and her team have always exceeded expectations and make sure I am satisfied!! Will continue to recommend Berglund. More

excellent service on prompt basis good experience good service helpful good experience good service helpful timely useful worth while pleasant working well with beneficial well knowl good experience good service helpful good experience good service helpful timely useful worth while pleasant working well with beneficial well knowledgeable finding helpful good service yes More

Best service bar none... I moved here 5 years ago when I first went into Berglund Auto. My sales person Tina and Manager Dean took excellent care of me. They went above and be I moved here 5 years ago when I first went into Berglund Auto. My sales person Tina and Manager Dean took excellent care of me. They went above and beyond to make me feel at ease. My sister was recently in town and told me she needed a new car so I took her to Berglund and Tina found her a beautiful E Class and Tammy in service got it all cleaned up and ready to in expedited time as my sister was in town from Boston and heading home the next day. Buying a car use to be a chore... Now it's lie a nice visit with friends...I will never buy elsewhere More

Ryan is great!!!! I was blown away with my expierience in working with Ryan and the team at Berglund Luxury. Ryan was an amazing salesperson and their financing team kn I was blown away with my expierience in working with Ryan and the team at Berglund Luxury. Ryan was an amazing salesperson and their financing team knocked my socks off with the relationships they have with local credit unions. No other dealer I've worked with can touch what these folks can do. Top notch all around. More

Very unprofessional sales manager, she had no clue! This was the worst Jaguar experience every, shopping for my third Jaguar. The two sales persons were great to work with. The sales manager (Sonia Ol This was the worst Jaguar experience every, shopping for my third Jaguar. The two sales persons were great to work with. The sales manager (Sonia Older) had no concern for the customer experience; shopping at a jaguar dealership use to stand for professionalism and integrity, she had neither. I provided all the information, the VIN# and over 15 pictures of the vehicle I was interested in trading the day prior to the 412 mile trip; on Sonia's instruction, I drove the vehicle there, just to have her say that they do not take in trades of that year regardless of the condition; that they could only take it to the auction. She could have told me that up front and I would not have driven it, adding more unnecessary miles to a vehicle I'm trying to sale. But no problem, I decided to proceed with the purchase. After being approved by Jaguar, Sonia Older, was $995 away from the final figure I had in mind. She informed me that the price was the price, they didn't negotiate; and the fact that the vehicle was certified cost over $2500 alone. This is where her lack of business tact and lack of professionalism was really displayed. Her logic was making no sense, it was as if she was caught off guard and didn’t know what to say; offering one bad excuse after another to justify the price. Finally as we got ready to leave, she then said that she would drop the price by $995 but remove the certification. Either the vehicle was certified or it wasn't; and how did she go from a $2500 evaluation for the certification to only $995 value! Needless to say, I felt that if she loved her used vehicles that much she could keep it on the lot. She had no negotiation skills at all; no smart business manager would let an approved customer leave over $995 and not even offer to split the difference. Enjoy looking at your use vehicle Sonia Older! More