Berglund Luxury Roanoke

Ryan is Awesome! Ryan is not your stereotypical car salesman. He is so friendly and funny with personality plus! He and Sonia, his manager, treated me like good friend Ryan is not your stereotypical car salesman. He is so friendly and funny with personality plus! He and Sonia, his manager, treated me like good friends and were so accommodating with my indecisiveness. Ryan helped me set up my app and sync my vehicle and has even answered some of questions when he was off company time. I would HIGHLY recommend Ryan, Sonia, and the whole Berglund team! More

Oil change Service director, Tom Sloan, is awesome and always so helpful and kind. Always does a great job! Will continue having my vehicle serviced here every t Service director, Tom Sloan, is awesome and always so helpful and kind. Always does a great job! Will continue having my vehicle serviced here every time! More

Outstanding service The service dept at Berglund Mercedes is outstanding. Always address our needs and always accomadate our schedule. The work is done right the first The service dept at Berglund Mercedes is outstanding. Always address our needs and always accomadate our schedule. The work is done right the first time and they communicate with you during the service. Car is done on time and if delayed they let you now. Tammy is service is one of the best consultants we have had. We love the dealership and our salesman Dean too. The continued experience is Service will keep us buying from Berglund. More

Not good this time Usually Josh is pretty good with what needs to be done. But this time they had us order a seat belt buckle due to the air bag light that was one. We Usually Josh is pretty good with what needs to be done. But this time they had us order a seat belt buckle due to the air bag light that was one. We paid over $300 for the buckle upfront but when we took it in the problem was in the wiring not the buckle. They had to take apart something inside the car and later we found several screws that were not reinstalled and loose items. In addition car has a knocking noise which Josh quoted replacing the super charger and some other things. Turns out that the Chantilly VA dealer had replaced all those items at 60,000 miles and at the time last year when he quoted this the car had just about 95000 miles on it. If this is something that is reoccurring than Range Rover should be paying for it. More

Great Service! Steven and Sonia worked with us to make our purchase seemless and a great value for the price. Definitely going back for our next car. Steven and Sonia worked with us to make our purchase seemless and a great value for the price. Definitely going back for our next car. More

Outstanding Service Every Time I always have a great experience with Berglund Infiniti service. Brennon Viele is an efficient, knowledgeable resource and always meets our needs/sch I always have a great experience with Berglund Infiniti service. Brennon Viele is an efficient, knowledgeable resource and always meets our needs/schedule. The waiting area is spacious, clean and well stocked for customers, and the service is completed in a timely manner. This group has raised the bar for dealership service expectations in my book! More

Unimpressive service manager in Volvo Tim service mgr is too busy or too disorganized to return calls which ALWAYS go to vm For such an $$$ car service shud be awesome Tim service mgr is too busy or too disorganized to return calls which ALWAYS go to vm For such an $$$ car service shud be awesome More

Outstanding The dealership and service department are outstanding in every way. Unlike many dealerships where once you buy, you're on your own, this dealership op The dealership and service department are outstanding in every way. Unlike many dealerships where once you buy, you're on your own, this dealership operates as one entity. Everyone is nice. Service is efficient and done right every time! The waiting area is upscale and comfortable. More

Purchase and service Burgundy did an exceptional job of making an online purchase simple. Follow up was excellent and the delivery went smoothly. My first service appointm Burgundy did an exceptional job of making an online purchase simple. Follow up was excellent and the delivery went smoothly. My first service appointment was also handled easily and professionally by the service manager. An excellent experience from all sides. More

Superb and timely This experience was my first visit to Berglund for my MB. I needed my car early in the day and the team responded. The work was great and the extra to This experience was my first visit to Berglund for my MB. I needed my car early in the day and the team responded. The work was great and the extra touches like cleaning the carpet was great. More