Berglund Luxury Roanoke

Easy, fast....Awesome! I needed an inspection, Tim worked me in that week and cared for extras I needed as well. Always helpful and friendly he makes the service session enj I needed an inspection, Tim worked me in that week and cared for extras I needed as well. Always helpful and friendly he makes the service session enjoyable! More

scheduled maintenance for one car state inspection for 2 The timing and logistics of the service were handled to my convenience. I can always count on the service to be thorough. All of my service appointm The timing and logistics of the service were handled to my convenience. I can always count on the service to be thorough. All of my service appointments have been handled here, so the history of the cars are always available. More

Service Every service appointment has been a good one, whether I wait in a nice lounge or am given a loaner while the work is being done. Every service appointment has been a good one, whether I wait in a nice lounge or am given a loaner while the work is being done. More

Amazing Service and Attention to Details I can't say enough about Brennon Viele and the personalized service he offers. When I told him my keys were not working he offered suggestions for ho I can't say enough about Brennon Viele and the personalized service he offers. When I told him my keys were not working he offered suggestions for how I could troubleshoot the problem right over the phone. When I brought my car in for my 20,000 mile service, he explained what they were going to do and gave me an estimate for the cost. As he was completing the paperwork for my loaner car, we talked about what we liked about by car (QX-30) and given his personal experience with driving that type of car, I felt more comfortable knowing he had the background knowledge to get the job done. It is his level of service of going the extra mile that makes me proud to own an Infinity! More

Awesome!!!!!!!!!1 I have never had a bad experience, from buying a car(7), to having my car serviced. You ROCK!! Brennon Viele is one of a long line of expert consulta I have never had a bad experience, from buying a car(7), to having my car serviced. You ROCK!! Brennon Viele is one of a long line of expert consultants I have been help by. I will continue to buy from this Organization, and have my cars serviced by them. Thank you, More

Superb service beyond expectations. Brennan, the Service Manager, is wonderful to work with. He explained the service to be preformed--which was a computer diagnostic of the indicator l Brennan, the Service Manager, is wonderful to work with. He explained the service to be preformed--which was a computer diagnostic of the indicator lights on my dashboard. The service performed, repair of a wiring harness, was quick and less costly than I had expected. The wash and vacuum of my car was a very nice finish to the service. More

Great service! Tim went above and beyond to help me just before a holiday weekend which was greatly appreciated! He found a nail in the sidewall of my tire and put m Tim went above and beyond to help me just before a holiday weekend which was greatly appreciated! He found a nail in the sidewall of my tire and put me in a loaner until the new tire came in the next business day to make sure I was driving a safe car. Thank you! More

Customer satisfaction review The sales person and finance person were very professional and knowledgable. The process from start to finish was a breeze. I will definitely recommen The sales person and finance person were very professional and knowledgable. The process from start to finish was a breeze. I will definitely recommend 100%. More

Mercedes purchase My prior vehicle was totaled in an accident. I have majority of purchases chosen to purchase vehicles in North Carolina just because of my experiences My prior vehicle was totaled in an accident. I have majority of purchases chosen to purchase vehicles in North Carolina just because of my experiences locally in past . I have to say after visiting this dealership , no one can compare . The sales personnel are knowledgeable and present facts on their vehicles and are very layed back to ensure you make the decision that’s right for you not just to make a sale . I had a light come on after purchase that was very minor and they were very quick to be on it . Highly recommend this team . Thank you Dean and Mark for your hospitality and family atmosphere to make me feel good about my purchase and you standing behind it !!! More

Deaf ears I only visit here because I had to. I also noticed condescending attitude to other service patrons. I received email after email asking to come in fo I only visit here because I had to. I also noticed condescending attitude to other service patrons. I received email after email asking to come in for a special service. When I presented the question even on my appointment request I was blown off and said it was really just the same thing as what I was doing at full price. More