Berglund Luxury Roanoke

great as always! Brennan is professional, polite, very well informed, friendly! He makes getting your car serviced as good as it can be. So glad he's a part of your Brennan is professional, polite, very well informed, friendly! He makes getting your car serviced as good as it can be. So glad he's a part of your team. More

Went for routine service Had a problem once I got home, called back and spoke with service advisor. Was never offered to have them check the problem until I stated that I was Had a problem once I got home, called back and spoke with service advisor. Was never offered to have them check the problem until I stated that I was bringing back the next day. I finally got the issue resolved without having to take it back. More

Unnecessarily difficult No part of this transaction went the way it should other than the test drive. Issues with actually getting a deal to sign, pre-delivery repairs, licen No part of this transaction went the way it should other than the test drive. Issues with actually getting a deal to sign, pre-delivery repairs, license plates, and insurance. Almost like they never sold a car before. My first Mercedes, so disappointing experience. I expected more. More

Incredible customer service!!! I have many responsibilities outside of my full time job. For me to get my car serviced I would have to take time off from work. Because Berglund offe I have many responsibilities outside of my full time job. For me to get my car serviced I would have to take time off from work. Because Berglund offers pick up and drop off service I never have to take time off. More

Always Great! The service team came through for me again! Great job keeping my Discovery Sport is tip-top shape! Love the team! Thank you! See you at 49,000 mil The service team came through for me again! Great job keeping my Discovery Sport is tip-top shape! Love the team! Thank you! See you at 49,000 miles! Glenn More

Well taken care of! I hit a pothole and Mercedes Roadside Assistance was right there in no time. They changed my tire and they provided me with another one of their vehic I hit a pothole and Mercedes Roadside Assistance was right there in no time. They changed my tire and they provided me with another one of their vehicles while it was being serviced. They accommodated me well and made the transition easy. Tammy and Tina went out of their way to make sure I was alright. More

Great customer service. Timely work done Service manager was great about keeping me updated. Work was done in a timely manner. Really appreciate that tha car is washed and swept out. Service manager was great about keeping me updated. Work was done in a timely manner. Really appreciate that tha car is washed and swept out. More

Car required service - fule gage not working The issue was handles in a very good way. We dropped the car off as scheduled. Tammy Niles handled reviewing the problem in a very professional way, p The issue was handles in a very good way. We dropped the car off as scheduled. Tammy Niles handled reviewing the problem in a very professional way, provided us with a loaner car and kept us up to date on the progress of servicing our car, which required that a part be shipped overnight to the dealer. We continue to be very impressed with Berglund of Roanoke level of service and will not hesitate to recommend them if asked. Did not rate "Price" below because the work done was covered by warranty. More

Never disappointed I love this dealership...sales AND service! Unlike other dealerships with whom I've dealt, this dealership's sales and service is like one big family I love this dealership...sales AND service! Unlike other dealerships with whom I've dealt, this dealership's sales and service is like one big family! Other dealerships gave me the impression that sales and service were on different planets. Every person at this dealership/service department is so friendly and accommodating! Highly recommend!! More

3rd car from Berglund I am quite pleased with this dealership. Easy to work with. Service is especially good. No sales pressure. I got what I wanted, and more. I am quite pleased with this dealership. Easy to work with. Service is especially good. No sales pressure. I got what I wanted, and more. More