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Berglund Chevrolet Buick

Roanoke, VA

3.9
513 Reviews

1824 Williamson Rd NE

Roanoke, VA

24012

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513 Reviews of Berglund Chevrolet Buick

May 15, 2019

Wait time was awful I had a 730 appt just to get my oil changed and didn’t get out until 1030, I don’t call that fast Service. Had I known that I would have been so long More

by WWADDEY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I don’t remember the service guy
May 16, 2019 -

Berglund Chevrolet Buick responded

We appreciate you taking the time to share about your recent experience in our service center. We can assure you this is an isolated incident and not how we conduct business. If you are open to contacting us at your earliest convenience, we would appreciate the opportunity to learn more about your experience. Sincerely, The Berglund Chevrolet Buick Team

May 14, 2019

Great experience I had a very specific need to remove aftermarket programming that was installed by the prior owner of my truck. The service manager was kind enough to More

by HUNTNDUCK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Fitzgerald
May 16, 2019 -

Berglund Chevrolet Buick responded

We're glad to hear that your service visit went so well. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. Thank you for continually choosing Berglund Chevrolet Buick for your vehicle needs. Sincerely, The Berglund Chevrolet Buick Team

May 10, 2019

Regular Service Oil Change, tire rotate, with multi point xx Responded to service email offering oil change, tire rotation with multi-point vechicle check, appontment was set up quickly. No waiting when arriving More

by GLASSRAG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Chewning
May 16, 2019 -

Berglund Chevrolet Buick responded

Thank you for your kind words. We know servicing your vehicle takes time out of your day and we strive to make every experience a pleasant one. We are extremely happy that you left satisfied and we do appreciate your business. Sincerely, The Berglund Chevrolet Buick Team

May 10, 2019

it was great the only car place to go all of the people are just great get all my cars from here love the people great prices. thanks More

by PGUTHRIE01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
DAVID IN SERVICE
May 16, 2019 -

Berglund Chevrolet Buick responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Berglund Chevrolet Buick Team

May 10, 2019

LOF tire rotation state inspection Ethan and Terry did a great job getting me in and out in a timely fashion! They were very thorough & accommodating! Great job guys! Thanks! More

by MRALLENJR09
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ethan & Terry
May 16, 2019 -

Berglund Chevrolet Buick responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, The Berglund Chevrolet Buick Team

May 08, 2019

Great job Great job as always, never had a problem dealing with Berglund service dept. for over 30 years, same with sales dept. great people to work with. More

by LDRICE11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charlie Hatcher service dept. 5 stars *****, Carol Thompson, Don Musgrove
May 16, 2019 -

Berglund Chevrolet Buick responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Berglund Chevrolet Buick Team

May 08, 2019

Service I had appt to have oil change, tire rotation and replace build in front headlight....I know usually I’m there for an hour for an oil change but I figu More

by DIANE.NELSON55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Bryant
May 16, 2019 -

Berglund Chevrolet Buick responded

I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Sincerely, The Berglund Chevrolet Buick Team

May 07, 2019

Went to Berglund Body Works Everyone there is friendly, helpful and great to work with. Austin takes the time to go over and explain the work that's going to be done. I would a More

by kimberlysklos
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Austin
May 16, 2019 -

Berglund Chevrolet Buick responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Berglund Chevrolet Buick Team

May 07, 2019

Great service! I take my cars there for oil changes, tire rotations, inspections and any other issues. Their service is excellent. They are friendly, professional, More

by Mari
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Baxter, Jeff Fisher
May 16, 2019 -

Berglund Chevrolet Buick responded

Mari, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Sincerely, The Berglund Chevrolet Buick Team

May 06, 2019

Car Buying The best car buying experience I have ever had. Jeff was very helpful and made sure I left happy with my purchase. He remained professional and kept More

by katiej11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Fisher
May 16, 2019 -

Berglund Chevrolet Buick responded

We appreciate you taking the time to share your feedback with us! We work hard to make sure our guests have an unforgettable experience. We will be sure to pass along your kind words to the team and we look forward to seeing you again. Sincerely, The Berglund Chevrolet Buick Team

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