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Beck & Masten Buick GMC South - Service Center

Houston, TX

4.3
1,631 Reviews

1,631 Reviews of Beck & Masten Buick GMC South - Service Center

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November 10, 2024

They did not honor their agreement on the recall and they were very rude people More

by jebrilkaren4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony Morelli
1.0
This rating includes all reviews, with more weight given to recent reviews.
Victoria Gilliland
1.0
This rating includes all reviews, with more weight given to recent reviews.
Frany Zepeda
1.0
This rating includes all reviews, with more weight given to recent reviews.
Roy Wolf
1.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Ramirez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2024 -

Beck & Masten Buick GMC South responded

I apologize for what you experienced while trying to have your vehicle serviced. Can you please contact me so I can make this right? I cannot find your name in our database with the name provided here; I would appreciate hearing from you to try and find resolve. Elvin Carrera Service Manager ecarrera@group1auto.com

November 07, 2024

Very pleased with this dealership, they have always taken care of my needs in a timely manner, Shane is a rockstar!!! More

by opineda1974
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane
Nov 09, 2024 -

Beck & Masten Buick GMC South responded

Hi, thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care!

November 07, 2024

Very nice and friendly 👌 got there at 7 and was in a lift and at home in 30 minutes 😀 got a text I was ready 2 hours later and was back in my truck within 20 minutes!! Love the service that I was provi More

by Plumberhel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deanna Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2024 -

Beck & Masten Buick GMC South responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

November 02, 2024

Took a very long time to determine a battery error and then replace it. Forgot to give the military discount. Car was not washed like the process says it would be. Had to call to check on vehicle because More

by missme65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adalberto
Nov 05, 2024 -

Beck & Masten Buick GMC South responded

Hello, we appreciate you taking the time to leave us this feedback. Thank you for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.

October 30, 2024

Friendly and informative, I recommend this dealership to friends and family. I will be returning for future updates More

by Burrell41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Setts
Nov 02, 2024 -

Beck & Masten Buick GMC South responded

Hi, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

October 30, 2024

Made my maintenence service due appointment very easily through Buick mobile app. Smooth process among my arrival at service dept. Danielle was very professional, answered any questions I had regarding my More

by N. Ramirez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danielle in Service Dept.
Nov 02, 2024 -

Beck & Masten Buick GMC South responded

Hi, we're happy you found our staff to be so supportive during your experience here at Beck & Masten Buick GMC South. Please don't hesitate to reach out if there's anything additional we can do for you.

October 25, 2024

Roció Hernandez has always taken care of me in the service department. I will always go to Beck & Masten South! More

by Juan Bernal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2024 -

Beck & Masten Buick GMC South responded

Hi Juan, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

October 23, 2024

Great service, knowledgeable staff, had early appointment was in and out in 1.5 hours which is a little longer than usual for and oil change but I’ll be back in 5000 miles😎 More

by Bpnovelli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William
Oct 25, 2024 -

Beck & Masten Buick GMC South responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

October 22, 2024

Great service from staff and from loaner car service. Finally got car serviced in a timely manner. More

by BSMITH0990
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohammed Qureshi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rosie Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gaby Cano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deanna Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arturo Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danielle
Oct 25, 2024 -

Beck & Masten Buick GMC South responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 22, 2024

The best customer service! Everyone is so helpful and the video inspection report is an amazing touch! More

by shoff1105
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
Oct 25, 2024 -

Beck & Masten Buick GMC South responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!