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Beck Ford - Service Center

Palatka, FL

4.7
313 Reviews
Call Service Center (386) 271-4339

313 Reviews of Beck Ford - Service Center

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March 21, 2025

The upper management has never called me back regarding a complaint. Horrible management response and service works. This is my second response regarding my experience with Beck with no response from Beck. I More

by DLEFORGE
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Roser
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 17, 2025

Quick fix and great service, Mark Roser service manager took great care of me. Highly recommend getting service here More

by brian.freeman71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ike Ettinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Roser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carole Mahanes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 25, 2025 -

Beck Ford responded

Thanks Brian! We're fortunate to have Mark heading up our service team. Have a great day!

March 16, 2025

Your service tech (Tucker) was right on time, courteous, professional and was able to diagnose the problem and provide me with the desired solution in a timely manner. All in all, the service was excellent. More

by MICHAELSMITH0704
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Roser
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 25, 2025 -

Beck Ford responded

Hello Michael, We're very happy to hear that you were able to utilize our Mobile Service. Tucker does a great job! We'll be sure to share your comments with him. Thanks for the great review, the recommendation, and for being a part of our Beck Family! We'll see you next time!

March 13, 2025

Always helpful and respectful. Service is always clearly communicated. Rexx is always helpful and keeps me updated throughout the process. More

by jfrank6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rexx Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 25, 2025 -

Beck Ford responded

Thank you! We'll share your review with Rexx. See you next time.

March 09, 2025

Service was outstanding, prompt and professional. I was contacted prior to the time scheduled to knock it out earlier than expected. More

by thwack55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason
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Mar 10, 2025 -

Beck Ford responded

Thanks for taking the time to provide a 5-star review. We're glad to hear that our Ford team was able to get your service done earlier than anticipated. Our goal is always to get our customers back on the road as soon as possible. We appreciate your business and look forward to assisting you in the future.

March 09, 2025

Always friendly. Was given a loaner car and it was available as soon as we arrived. Repairs done in a timely manner and we were kept up to date on progress. Michael i More

by nannulph
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Harrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 10, 2025 -

Beck Ford responded

Thank you for your kind words! We're thrilled to hear that you had a great experience with our service team. Providing a smooth and hassle-free experience, including timely repairs and clear communication, is always our goal. We'll be sure to pass along your compliments to Mike—he’ll be happy to hear it! We appreciate your business and look forward to serving you again in the future. Safe travels!

March 06, 2025

Got my recalls done in a timely manner, and fixed the issues I had with my truck. More

by pjayceway
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rexx Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 10, 2025 -

Beck Ford responded

Thanks for taking a moment to provide a 5-star review. We look forward to serving you again in the future. Please reach out if we can do anything at all on the sales or service side of our dealership.

March 01, 2025

Very friendly service and fast repair. Highly recommend them. Small town atmosphere. Drove 45 miles for service because my local Ford dealer is double the price and not helpful. More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Ricks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Roser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carole Mahanes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Harrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rexx Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 06, 2025 -

Beck Ford responded

"Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our service. Providing friendly, efficient, and affordable repairs is always our goal, and we're honored that you made the trip to see us. We truly appreciate your support and recommendation. If you ever need anything in the future, we’re happy to help!"

February 26, 2025

Recent service was great BUT very unhappy that I have been waiting over a year for parts to fix my windshield trim We have had several appointments. I understand Ford is only sending limited amounts fo More

by catstevens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeremy Ricks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Roser
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Harrison
3.0
This rating includes all reviews, with more weight given to recent reviews.
Rexx Graham
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 27, 2025 -

Beck Ford responded

Hello, Thank you for your feedback and for recognizing our recent service. We completely understand your frustration regarding the delay in getting the necessary parts for your windshield trim recall. Unfortunately, as you mentioned, Ford has been supplying these parts in limited quantities, which has affected our ability to complete the repair as quickly as we would like. However, we've just been made aware that we've received several of the required parts in to complete this recall. Please call us at (386) 328-0344 ext. 265, to schedule an appointment before our current supply is depleted. We truly appreciate your patience and look forward to completing this recall service for you. Have a great day!

February 24, 2025

I would not trust my F-150 to anyone else. If I have a question about my truck, Jeremy Ricks is my "go-to" person. More

by WGDINKLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Ricks
5.0
This rating includes all reviews, with more weight given to recent reviews.
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