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Beck Ford - Service Center

Palatka, FL

4.7
272 Reviews

272 Reviews of Beck Ford - Service Center

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April 01, 2025

Pleasant surprise that I could get my vehicle serviced at home. Excellent technician! Very professional and knowledgeable. I would recommend this Beck Ford experience for everyone. More

by LAURIEMCCART
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tucker on Mobile service van
Apr 01, 2025 -

Beck Ford responded

Thank you, Laurie! We're so glad to hear that you enjoyed the convenience of our Mobile Service and that our technician provided a great experience. Your recommendation means a lot to us! We appreciate your business and look forward to serving you again in the future.

March 30, 2025

The customer service in the service center is awesome. They answered all my question and also explained to me what service they performed on my vehicle when I picked up my vehicle, along with giving me wr More

by BWELLS1154
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Ricks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Roser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Harrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rexx Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2025 -

Beck Ford responded

Thank you for your kind words! We're very happy to hear that our service team provided you with a great experience and took the time to answer all your questions. Keeping you informed about your vehicle’s needs is our priority, and we appreciate your trust in us. We look forward to serving you again in the future!

March 28, 2025

Everyone is always very helpful and patient Would recommend to anyone who wants great service More

by nannulph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Harrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2025 -

Beck Ford responded

We appreciate your 5-star review and your recommendation. We'll look forward to seeing you on your next visit!

March 28, 2025

It would have been 5 starts if I didn't have to wait 3 days for a return call to give me the price on the oil change and to discuss which oil we wanted to use. Left voice mail for Mark Rosser 2 days, Jere More

by Cobra Queen
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Jeremy Ricks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2025 -

Beck Ford responded

Thank you for your feedback! We’re glad to hear that you’ve had great service experiences with us, and we truly appreciate your continued support. We apologize for the delay in returning your call and understand how important timely communication is. Your experience helps us improve, and we’ll make sure to address this internally. We look forward to serving you again in the future and making your next visit a 5-star experience!

March 27, 2025

Jeremy over at quick lanes is awesome. Won't take my vehicles anywhere else. If something is wrong besides what you take it in for. He is honest and straightforward. More

by philipl.lasseter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel Price
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Ricks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2025 -

Beck Ford responded

Thank you for your kind words! Jeremy always goes the extra mile to provide honest and straightforward service. We appreciate your loyalty and trust in Quick Lane at Beck Ford. We look forward to continuing to take great care of your vehicles!

March 26, 2025

helpful I have been using for 25 years I can depend on Jeremy and his crew anytime More

by lestes3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Ricks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2025 -

Beck Ford responded

Thank you for your loyalty and trust over the past 25 years! We're grateful for your support and are thrilled to hear that Jeremy and his crew continue to provide dependable service. We truly appreciate your business and look forward to serving you for many more years to come!

March 24, 2025

I have left several messages on review sites and at this point no one has responded Unfortunately, I feel as if Beck automotive does not care about the customer. More

by DLEFORGE
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Roser
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 23, 2025

The completed service was done in a professional manner and was detailed in how it was completed. More

by CATMERRITT7377
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Ricks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tech 41953
Mar 25, 2025 -

Beck Ford responded

Thanks for the 5-star review! We'll see you next time!

March 21, 2025

The upper management has never called me back regarding a complaint. Horrible management response and service works. This is my second response regarding my experience with Beck with no response from Beck. I More

by DLEFORGE
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Roser
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 17, 2025

Quick fix and great service, Mark Roser service manager took great care of me. Highly recommend getting service here More

by brian.freeman71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ike Ettinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Roser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carole Mahanes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2025 -

Beck Ford responded

Thanks Brian! We're fortunate to have Mark heading up our service team. Have a great day!

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