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Beck Ford - Service Center

Palatka, FL

4.7
330 Reviews

330 Reviews of Beck Ford - Service Center

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July 07, 2025

Rexx was knowledgeable and great that work with. Beck works for its customers but needs more help in the service dept More

by TC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rexx Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 06, 2025

Fast service and clean dealership. They have been good to me every step of the way through buying to my service needs. More

by sprothro24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Buckes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Fullerton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rexx Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 04, 2025

I bring all 4of my vehicles for everything from oil changes and whatever There service people always spot on thanks GOD BLESS More

by SAMFORDJ19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Ricks
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 02, 2025

female sales person pleasant but didn't want to go outside in the heat to show vehicles. she failed to keep an appt with me and was seen by another rep who had to restart the process all over again. I More

by PATSCATS15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Buckes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Fullerton
1.0
This rating includes all reviews, with more weight given to recent reviews.
James May
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joel Price
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Ricks
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Roser
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Breedlove
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mimi Chavez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Harrison
1.0
This rating includes all reviews, with more weight given to recent reviews.
Rexx Graham
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2025 -

Beck Ford responded

Thank you for taking the time to share your experience with us. First and foremost, I want to sincerely apologize for the multiple frustrations and disappointments you encountered during your recent visit. As a loyal Ford customer for over 40 years, your continued business means a great deal to us, and it's clear we fell short of the service you rightfully expect and deserve. Your feedback about your interaction with our sales team is deeply concerning. Every member of our team should be committed to providing courteous, attentive, and professional service—regardless of the weather or circumstances. It's unacceptable that your appointment was missed and that communication regarding pricing and discounts was inconsistent. We also regret any pressure you felt regarding your SUV, especially after expressing your preference. I also want to acknowledge your long-standing concerns regarding your AC and the freon smell. Your health and safety are top priorities, and I'm very sorry if our service team did not give your concerns the attention they required. I will be sharing this with our service management team for immediate review. I'm glad to hear Jeremy in the Quick Lane provided you with a positive experience—that’s the standard we strive for across all departments. That said, we will also review the discrepancy on your service invoice regarding the tire recommendation to ensure more accurate reporting going forward. We appreciate your honest feedback and would welcome the opportunity to make this right if you’re open to it. Please call our management team directly at (386) 328-0344, ext. 135—we value your voice and would like to restore your trust in our dealership.

June 29, 2025

Jeremy is always ready to go above and beyond to make sure you are completely satisfied with your service! More

by mikejr38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Ricks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2025 -

Beck Ford responded

Thanks Mike! Jeremy will be happy to know that you were satisfied with your experience. We appreciate your business and look forward to seeing you on your next visit!

June 29, 2025

The team at the quick lane got me in very quickly and performed a full service on my truck in a couple of hours. Very good service and they asked me whatbi wanted done. Great team, Jeremy runs the desk v More

by BRIAN.KNAPPENBURGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Ricks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2025 -

Beck Ford responded

Hello Brian, Thank you so much for your kind words and for taking the time to share your experience. We’re thrilled to hear that Jeremy, Paul, and the rest of the Quick Lane team provided you with excellent service. Your feedback means a lot to us, and we truly appreciate your trust in our dealership. We look forward to seeing you again! Safe travels until next time.

June 29, 2025

Amazing dealership with fast, service. Prices are fair and upfront pricing. The staff is friendly and helpful. More

by 8140jackson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Ricks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Roser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Harrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rexx Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2025 -

Beck Ford responded

Thank you so much for your wonderful review! We’re delighted to hear you had a great experience with our team and that you appreciated our upfront pricing, fast service, and friendly staff. Your satisfaction is our top priority, and we look forward to serving you again in the future.

June 28, 2025

Great service dept. Great communication, the mobile service and pickup & delivery options are fantastic & a huge timesaver for me. More

by NITROHOG2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Ricks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Roser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Harrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rexx Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2025 -

Beck Ford responded

Thank you so much for your kind words! We're thrilled to hear that our service department, communication, and mobile options have made a positive impact on your experience. Saving you time while providing quality service is exactly what we aim for. We truly appreciate your support and look forward to assisting you again soon!

June 26, 2025

Jeremy Ricks at Quicklane provided excellent customer service. I will recommend the dealership to all my friends and family. Thank you. More

by stephen.freedman13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Ricks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2025 -

Beck Ford responded

Hello, Stephen, Thank you for the kind words! We're so glad to hear that Jeremy Ricks provided you with excellent customer service. Your recommendation means the world to us, and we truly appreciate your support. We look forward to serving you and your friends and family in the future!

June 24, 2025

Kind, knowledgeable people. The mechanics are a bit slow or perhaps their schedules are overwhelming. On my last appointment I asked for and received a loaner vehicle. That More

by BUZWISEMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Harrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2025 -

Beck Ford responded

Thank you for your thoughtful feedback, Buz! We're glad to hear you had a positive experience with our team and that the loaner vehicle was helpful. We appreciate your patience with the service timing — we’re always working to balance quality care with timely turnaround, and your comments help us improve. Looking forward to serving you again!

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