Battison Honda

Very unprofessional dealership I contacted dealer online to inquire about a brand new vehicle but to my surprise dealer agent online was extremely unprofessional and rude and treate I contacted dealer online to inquire about a brand new vehicle but to my surprise dealer agent online was extremely unprofessional and rude and treated me like either buy my price or hit the road jack . Very very rude . Not even owner or general manager care enough to listen to complaining buyer . i would stay away , I am 100% sure this review will not get posted and will be deleted. More

Allen and Justin in service are crooks! After being a great customer since 1991 buying 9 Honda Accords and Pilots in all, still having the very 1st one I purchased in 1991 when it was Steve After being a great customer since 1991 buying 9 Honda Accords and Pilots in all, still having the very 1st one I purchased in 1991 when it was Steve Bailey Honda & customers were obviously why they knew they exsisted! Making sure we were always spoken to with respect and they truly showed how grateful they were to see us return evey time we returned weather it was for service or to purchase another vehicle. Every vehicle we purchased from Steve Bailey Honda they offered a class for the vehicle showing every detail and how to maintain everything, I'm confident that's why I still have the first one I bought. That matters! Everything on that Accord works! And runs like new, that dealership has done all repairs even though it's changed owners way to many times. The sales people have to look up answers today when you have questions about the cars you wanna buy, the finance dept spoke to me as though I was a child telling me I was getting a great deal and couldn't believe the amount I was paying for the last cat I bought a few months ago, it was an act, totally fake and gets no award for his acting. The car buying experience has always been said to be bad however when you find a good dealership you stick with em, Battison is not Steve Bailey Honda and needs to learn how it was once done years ago by employees that still work there since it was Steve Bailey. I'll never go to Battison for anything again! Justin in service refused to do a recall because it was old and American Honda told him to do it, he acted like he was supposed to diagnose the problem and told me the new product was in and he was gonna install it, he charged me for that, I made Honda of America aware of this and they reimbursed me and called Battison to let the know how dishonest Justin is, he won't look at me now when I come in! Proof he's dishonest! Then I take another of our Hondas in and Allan is the one trying to scam me this time, he tells me all fluids need to be changed, I've checked them on a normal basis and they are all clear, I tell him I have a coupon for the oil change and he says they don't take coupons! I said why did you send me this? He said our prices are already low! I said this coupon said it expires March 2015 and he said I bet if I try I can make it work. I didn't wanna argue because I'm dealing with to much other important stuff! Plenty of other things have happened over the past year at Battison, if you wanna chance getting dishonest service on a regular basis take your Honda here. I'm done for good! NO RESPECT FROM EMPLOYEES AND IF ANYBODY SAID ANYTHING ABOUT POLICIES ANYMORE ID GET SICK! THEY NEED TO STOP BEING DISHONEST, WHAT PUT THE ICING IN THE CAKE FOR ME IS GIVING THEM A COUPON THEY SENT ME AND ALLAN SAYING WE DONT HAVE ANY COUPONS OUT AND WE ARENT ACCEPTING THEM! REMEMBER IM SPEAKING WITH RESPECT HE DIDNT DESERVE THE ENTIRE TIME! BATTISON NEEDS TO TAKE RESPONCIBILITY FOR THEIR ACTIONS! DISHONEST PEOPLE AND ILL SAY EVERYTHING HERE TO THEIR FACES! More

On a scale from 1-10, they get a solid 8.2! Corey Cummings and Matt Randlall were able to negotiate an inviting deal over the phone that beat Eskridge Honda's offer by $2000. A final price was Corey Cummings and Matt Randlall were able to negotiate an inviting deal over the phone that beat Eskridge Honda's offer by $2000. A final price was reached in minutes with smiles on both ends. This included trading in 2 cars. Once a car was decided on, they tracked down the vehicle and had it delivered within a couple of days. Car was then prepped for delivery with 2 hours (which needs improvement) and an in depth explanation on how to use all the features in the vehicle was provided by Corey. Great team out in the field, the issues came from the back offices and the detail team. First, Zachary (Finance Director) cleaned up a critical error in the vehicle's cost which placed him in a position where he felt like he was trying to take us for $$$$.$$! He reacted quickly and provided a clear explanation as to why the numbers didn't add up. I would have thought that someone (team in the back) who's responsible for ensuring the customer is taken care of, and with closing the final deal, would be responsible enough to verify all the information prior to presenting it to a paying customer. The error would have cost me over $150 a month! The detail team must have been headed by a blind person. They were happy to spray the interior with some kind of interior shine product and only wipe down a quarter of it. There were spray marks, dull areas, and of course those area they were able to successfully wipe down throughout the entire interior. We didn't notice it then because it was night time. In the morning when we got in the vehicle, my daughter thought something was wrong with the interior of her car. We then took the time to fix what seemed like a rush job. The exterior wasn't anything to write home about either. Plenty of smudges and missed areas but that's what happens when Quality of work isn't verified. Finally, the dealer suffers from many inefficiencies. They are still filling out the same paperwork dealers did in the 60s. It took four people, that I saw, to sell me a car and 20 pages of paperwork. Someone needs to introduce this dealer to technology and efficiency. I'm sure they're wasting millions a year on how they are currently operating. Hire someone who understands Lean and Six Sigma, you'll be glad you did. There Accesories Section is updated but cheapened by the sales signs and quality of products. The customer is afforded wifi but no water, donuts, coffee, soda, etc. These are the things that makes customer come back, a good deal can be found anywhere! Again, the field team is on point but there is much to learn in overall operation. I admit I have no clue as to what it takes to run a dealership but I'm certain even the guy in the detail shop can see the inefficiencies in that dealership. I'm praying the service department excels beyond the show room team because I'll be enjoying my free oil changes there for sometime. More