Basney Honda - Service Center
Mishawaka, IN
1,684 Reviews of Basney Honda - Service Center
Always friendly, courteous and knowledgeable. Curt was the Best!! He explained everything thoroughly. OUTSTANDING! Car was washed and waiting. Very friendly staff. Curt was the Best!! He explained everything thoroughly. OUTSTANDING! Car was washed and waiting. Very friendly staff. More
They did a good job with the recall repair. I was told an hour for the work and they were not sure if the part was in stock. No one ever came to let me know what was going on with the repair. I I was told an hour for the work and they were not sure if the part was in stock. No one ever came to let me know what was going on with the repair. I had to ask. Also waiting room seat were dirty with lots of crumbs on the seats. More
Good experience with great service. The waiting room is comfortable. I waited a little longer than expected since only one oil technician was available that day. The waiting room is comfortable. I waited a little longer than expected since only one oil technician was available that day. More
The Service Department is very disorganized. Can't seem to track ordered parts. They had 2 weeks before my 1st appointment to get the part needed. Was told at the 2nd appointment that the part w Can't seem to track ordered parts. They had 2 weeks before my 1st appointment to get the part needed. Was told at the 2nd appointment that the part was still not in. After I returned home (45 minutes away), a 2nd service advisor informed me that it really was in. So, it took a 3rd trip there to get my battery cable. Curt sounded like a prerecorded message in speaking. He hardly listened to me and sent me on my way, when he could have done better research. When I returned that same day, he offered little remorse. Was given a free oil change and some gas, but that hardly makes up for the difficulties and unpleasantries. More
Always curious and helpful. They have earned my trust. The service department is courteous and helpful. I have used their services for years as they have earned my trust. They have earned my trust. The service department is courteous and helpful. I have used their services for years as they have earned my trust. More
Oil change and car wash - communication well and fairly I appreciated the non pushing for additional services suggested appreciated the non pushing for additional services suggested More