Basney Honda - Service Center

Needs to improve service department with more staffing, better communication, and organization! Lacks great customer service. I’ve seen better from them. better communication, and organization! Lacks great customer service. I’ve seen better from them. More

Everything is top notch. I wish I would have gotten an estimate in writing re: cost to replace my brakes. I already discussed the miss with the Service guy. I wish I would have gotten an estimate in writing re: cost to replace my brakes. I already discussed the miss with the Service guy. More

The only downside was the service department was not open over the weekend. I got a flat tire that could not be patched at a tire shop and they didn’t have the tire to match my other 3 tires. So only being i over the weekend. I got a flat tire that could not be patched at a tire shop and they didn’t have the tire to match my other 3 tires. So only being in town for the weekend meant I needed to extend my stay until Monday. However, Steve kept me informed of my tire fix and sent an Uber to pick me up. Then I was on my way back to Ohio. Shoutout to Cynthia who was helpful on Friday at 5:45pm! And to Madison who on Monday pulled my car under the awning so I could load up my luggage and not get wet in the thunderstorms. Overall, solid positive dealership experience! More

Great people to work with and have purchased multiple vehicles from them. The service dept and record keeping is the area of opportunity. vehicles from them. The service dept and record keeping is the area of opportunity. More

It was a good experience except had to go back and have a brake light bulb replaced even though they just put it in but they got me back in fast a brake light bulb replaced even though they just put it in but they got me back in fast More

Staff at Basney are kind, they listen to what you are interested in, and they work with you to accomplish your goal. I cane from out of state to purchase my vehicle. The Basney staff were great at a interested in, and they work with you to accomplish your goal. I cane from out of state to purchase my vehicle. The Basney staff were great at answering my questions and helping me to navigate all the paperwork. Everyone was polite, engaging, and knowledgeable. I was extremely pleased. More

The service advisor did a great job. The service technician also did a wonderfull job. The service technician also did a wonderfull job. More

Curt has been extremely helpful and knowledgeable about my vehicle. He keeps me informed of any issues encountered during the vehicle service, and he always exhibits a friendly and professional attitude. my vehicle. He keeps me informed of any issues encountered during the vehicle service, and he always exhibits a friendly and professional attitude. More

the customer service lady who helped me was very helpful and friendly. she was excellent and friendly. she was excellent More

Very polite and upfront on the timeframe of the repair. The Uber driver he called was fast and courteous. The Uber driver he called was fast and courteous. More