Basney Honda - Service Center

The experience was excellent appreciated the pleasant communication with and will continue my FIT service with Basney communication with and will continue my FIT service with Basney More

Courteous and answered our questions also had another minor but annoying problem that Brian fixed for us.thank you so much you went above and beyond in this day of get them in and out.please consider t minor but annoying problem that Brian fixed for us.thank you so much you went above and beyond in this day of get them in and out.please consider them if you need your car serviced. More

They always take care of my CRV and go the extra mile to get me in ASAP. My last work was warranty on a battery and I didn't have time to make an appointment. They had me drop the car off when they opened t get me in ASAP. My last work was warranty on a battery and I didn't have time to make an appointment. They had me drop the car off when they opened the next day with the promise they'd work it in. I figured it would be late afternoon before I got a call, which I was OK with. They called me at 11 a.m. and it was done. Can't complain about that. More

Took my 19’ Civic Type R in for a oil change hoping to receive good service from a Honda dealer but was left disappointed and stranded with a crazy bill and a wait for the part. Service manager was less t receive good service from a Honda dealer but was left disappointed and stranded with a crazy bill and a wait for the part. Service manager was less than understanding and immediately placed blame on me and other people instead of taking responsibility for what happened. They told me it happened on installation. If the drain plug bolt was stripped when they removed it initially they would have noticed the marring on the bolt along with the significant shavings that were in the oil catch pan when I personally inspected it. If they were to catch a stripped bolt on removal and then inform me that a previous shop or persons had already done the damage I would have been more than willing to complete pay for the repair, however is not the case. This happened on installation which can only mean it was a result of something their tech did. After finding all of this out I was informed of a 3 day shipping delay or a $80 overnight shipping charge along with no courtesy vehicle to return me home from the service advisor and was handed a initial estimate of over $1000. After talk to the service manager Alan, were able to reach a better resolution that still does not leave me satisfied with the level of service you expect from Honda. Overall this was a complete failure on all levels to take accountability for hurting my property and then leaving me with to foot the bill. More

Requested an after market part quote for needed compressor which should have flagged a concern for cost. Quoted price was nearly $900. My cursory personal search found a compressor kit for 1/3 compressor which should have flagged a concern for cost. Quoted price was nearly $900. My cursory personal search found a compressor kit for 1/3 that cost. I feel certain that a deeper search on my part will find something at a SIGNIFICANTLY lower cost. Although I was told the parts department would see what they could do, what confidence could I possibly have in your process when you’ve already shown you don’t actually have my best interest at heart? I’ll be taking my business elsewhere and I will be vocal with my discontent in your process and customer service, which seems to be “skin the customer unless they call you out”. The staff at your service department were professional and timely. More

Greg, was very easy to work with. Very courteous. Made sure I was taken care of. Very courteous. Made sure I was taken care of. More

Austin always does great! Very friendly and knowledgeable. Got me in right away for an oil change. Popcorn a nice fall touch. Very friendly and knowledgeable. Got me in right away for an oil change. Popcorn a nice fall touch. More

Not as easy to get your car in for service like before. I presume this is due to a labor issue. I presume this is due to a labor issue. More

Charged more than double the original estimate. It may have been an honest mistake but it felt like a bait-n-switch. It may have been an honest mistake but it felt like a bait-n-switch. More