Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Basney Honda
Mishawaka, IN
2,750 Reviews
Welcome to Basney Honda, Proudly Serving South Bend, Elkhart and Goshen Drivers
In addition to providing the drivers of Mishawaka, Indiana with a cornucopia of new Honda Accord, CR-V, Civic, Odyssey, Pilot vehicles and used cars, we at Basney Honda are dedicated to all of your automotive needs. Namely, that includes helping you find the model that best suits your lifestyle and your budget through conversations with our sales consultants and Honda lease and financing experts.
But wait, there's more. After you've left our showroom and driven your new car home, our longstanding relationship has only just begun. Over the miles that you and your Honda car share, our Honda Accord, CR-V, Civic, Odyssey and Pilot service technicians are available to carry out your model's routine maintenance needs. Moreover, our comprehensive parts department houses all the fixings that do-it-yourself drivers require when electing to tackle their own automotive repairs.
In summary, we at Basney Honda are looking forward to assisting you in the ways in which match your automotive needs. To learn more about the products and services that our team provides, we welcome you to visit our showroom at your earliest convenience. Housed nearby at 3820 N Grape Rd Mishawaka, Indiana we're happy to continue the conversation and answer any questions.
A Low-Pressure Family Atmosphere
One of our biggest competitive advantages is the low-pressure family atmosphere that our team presents. We are not going to pressure you into buying a vehicle from our showroom lineup or dealer lot; we are going to give you the information you request and help you make an informed decision based on these details. This transparency and customer-first approach differentiates us from commission-obsessed experiences that fail to properly meet the deserving needs of prospective car buyers.
Complimentary Service Benefits and Community Involvement
Our team offers complimentary service benefits to make your routine maintenance and comprehensive repair processes more convenient by design. We have service loaners available upon request, free car washes for the entire time you own the vehicle and a very knowledgeable staff that pays close attention to even the more subtle of details. Basney Honda remains immersed in local charitable events with an aim of making a difference, keeping money in the community by sponsoring local organizations and Charity Golf Scrambles regularly.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 4:00 PM
Sunday Closed
Service
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,750 reviews
August 08, 2019
Stop bullxxxxing your customers If you don't have the parts or know when you will dont tell me 2 days then proceed to keep my car for a full week monday to monday. When I call and as If you don't have the parts or know when you will dont tell me 2 days then proceed to keep my car for a full week monday to monday. When I call and ask what's going on dont get upset that I'm asking what's going on because I need my car back. Then when you finally get the parts I get told my car will be done at 3pm. When I call I'm told the person. That was working on my car had decided to go home and it would likely be 7pm that it would be done now. This was the worst customer service I've ever had a shop. When I told your service manager matt I was unhappy and would never bring my car back he said that it wasn't his problem and hes sorry I feel that way. He didn't seem to care about customer satisfaction threw the entire process and would never give a straight answer on the timeline or if you guys had the parts. I'd fire him but that's just me.. More
by BMYNSBERGE
Verified CustomerEmployees Worked With
Matt Mulstay
August 08, 2019
Excellent Brian Smith is an excellent salesman. He is very knowledgeable of the Honda vehicle. My nephew is a return buyer of Brian's. He spoke very highly of Brian Smith is an excellent salesman. He is very knowledgeable of the Honda vehicle. My nephew is a return buyer of Brian's. He spoke very highly of Brian and wanted to deal with him, again. More
by pvpenn75
August 08, 2019
Was taken care of fast . Got a discount also for an oil change. Austin is pleasant and always knows my name and family. I can use the shuttle if it's busy also. . Got a discount also for an oil change. Austin is pleasant and always knows my name and family. I can use the shuttle if it's busy also. More
by Mike
Employees Worked With
August 08, 2019
Absolutely awesome. Brad is the best!! Brad is the best service rep I have ever worked with! Austin is always ready to fill in or a set questions too! Doesn’t get any better! Brad is the best service rep I have ever worked with! Austin is always ready to fill in or a set questions too! Doesn’t get any better! More
by R.GATES
August 07, 2019
Greatest experience yet! This is a great dealership! I appreciated the honesty and helpfulness of all staff I encountered. They made the car buying process easy and stress fre This is a great dealership! I appreciated the honesty and helpfulness of all staff I encountered. They made the car buying process easy and stress free. After I got home I noticed a scuff and they got it right out the next day! Definitely will be returning for all car maintenance and my next purchase! More
by saeprice
Employees Worked With
August 07, 2019
Honda 2019 CRV EX-L My wife and I have been leasing cars from Basney since 1991 just because they are so friendly and give the best deals. There is a Honda dealership jus My wife and I have been leasing cars from Basney since 1991 just because they are so friendly and give the best deals. There is a Honda dealership just down the road from us in Elkhart, but we prefer to travel to Mishawaka because Basney treats us like family. More
by Jim53
Employees Worked With
August 07, 2019
Amazing! This was our third vehicle purchased from Basney and Bob Briney was our sales rep for all three transactions. We have never been disappointed with the This was our third vehicle purchased from Basney and Bob Briney was our sales rep for all three transactions. We have never been disappointed with the way the entire staff at Basney Honda has treated us. They know how to treat customers right and make the entire process a breeze and fun. We didn’t have an appointment Saturday morning and Bob was busy juggling multiple customers at once. Bob took time to answer all our questions and Ken made the financial paperwork easy. It’s always a pleasure being at Basney and we look forward to purchasing our next vehicle from Bob in the near future. More
by Kevin
August 07, 2019
Came in for an oil chain change and tire rotation Didn't have an appt, but was still able to get in. Can't remember the name of the young man that helped but he was courteous and thorough. Didn't have an appt, but was still able to get in. Can't remember the name of the young man that helped but he was courteous and thorough. More
by georgieoviedo1
August 07, 2019
Happy Customer! I needed an oil change, tire rotation & change differential fluid. I didn’t have an appointment, but they accommodated me, which was super nice of t I needed an oil change, tire rotation & change differential fluid. I didn’t have an appointment, but they accommodated me, which was super nice of them & they even washed my vehicle!! That is great service!!! More
by rlwjingles
Employees Worked With
Brian Lynn, Matt Mulstay
August 06, 2019
105,000 MIle Service Everything was great except the price for new tires. Can not match Discount Tire. If they could match price with Discount Tire I would buy replaceme Everything was great except the price for new tires. Can not match Discount Tire. If they could match price with Discount Tire I would buy replacement tires from Basney Honda. More
by JANBLEILE
Employees Worked With
