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Basil Ford

Cheektowaga, NY

4.7
612 Reviews

1540 Walden Ave

Cheektowaga, NY

14225

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612 Reviews of Basil Ford

January 11, 2023

I am always impressed with the courtesy and concern about my time.They are a great dealership . More

by Wilton Caver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jess Basil
Jan 11, 2023 -

Wilton Caver responded

Great dealership.. I highly recommend them.

Jan 23, 2023 -

Basil Ford responded

Thank you for your review Wilton!

January 06, 2023

I had a great buying experience starting online all the way through to working with Andrea, Vinny and Mike. This is my fourth F-150 I've purchased from them and each time was a pleasure! More

by rchelus7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrea Zona, Mike McGill
Jan 23, 2023 -

Basil Ford responded

Thank you for your review!

January 02, 2023

Mike Worthington and Don didn’t get last name we’re great walked us through everything to know about are new Explorer, and the extra program. Will be back again when this lease is done Thanks again Mike and More

by Wendybud
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Worthington and Don, did our close out paper work, Jess Basil, Cassie Soucia
Jan 23, 2023 -

Basil Ford responded

Thank you for your review!

December 31, 2022

Iam glad I came here the service was awesome thank you great employees Michael Cross was great More

by Keener951
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Cross
Jan 01, 2023 -

Keener951 responded

Thank You Again Loving My Eco Sport

Jan 23, 2023 -

Basil Ford responded

Thank you for your review!

Jan 23, 2023 -

Keener951 responded

You Welcome

December 22, 2022

The customer service I received from Jeremy Burgess was outstanding. We have purchased 2 vehicles in 2022 from this dealership. More

by peoplesbanker
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremy Burgess
Jan 23, 2023 -

Basil Ford responded

Thank you for your review!

December 21, 2022

I was searching for a new truck and I found a few at Basil and was contacted by Tammy and she helped me find one that was in my budget range and that I liked. I was then contacted by Nick who then got m More

by DoeZ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tammy Meng Nick Valint
Jan 23, 2023 -

Basil Ford responded

Thank you for your review!

December 17, 2022

Working with Joe was a great experience! He knows his suv and what the right fit for his customers. Joe is very pleasant to conduct business with.?All of his co-worker are very nice people. More

by Astuckey
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe, Craig,
Jan 23, 2023 -

Basil Ford responded

Thank you for your review!

December 12, 2022

I Elzora Baldon, a great experience on Saturday, all the tech was ready and available. Very aware and knowledgeable, I notice that the environment has changed and doing great customer service, I love it, an More

by e2baldon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t have my work order in front of me, Sat/10/2022
Jan 23, 2023 -

Basil Ford responded

Thank you for your review!

December 03, 2022

The employees are always courteous and helpful. It’s always a pleasure dealing with my salesman and the service department More

by Chill203
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremy
Dec 06, 2022 -

Basil Ford responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience. We hope to be of service to you again in the future!

November 23, 2022

They didn’t do anything to fix my car warranty won’t help even though it’s being paid for gotta pay 300 dollars for nothing thanks basil never dealing with this company again More

by francinebish1tiredofbeingscammed
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Craig
Nov 28, 2022 -

Basil Ford responded

Hello Francine, unfortunately due to a lack in routine maintenance, there was internal engine issues with your vehicle. Our management team informed us that they presented you with some options, we hope you are able to find a resolution.

Nov 28, 2022 -

francinebish1tiredofbeingscammed responded

You did try to help but I’m still having the same problem

Nov 28, 2022 -

francinebish1tiredofbeingscammed responded

I paying for warranty so it should be honored I work two jobs it’s not always easy to find the time when you work from 6am to 1130 at night but no payments were missed for the warranty

Nov 28, 2022 -

francinebish1tiredofbeingscammed responded

I’m going to get my truck fixed but you’re never getting 7000 dollars out of me

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