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Basil Ford

Cheektowaga, NY

4.7
608 Reviews

1540 Walden Ave

Cheektowaga, NY

14225

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609 Reviews of Basil Ford

December 31, 2022

Iam glad I came here the service was awesome thank you great employees Michael Cross was great More

by Keener951
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Cross
Jan 01, 2023 -

Keener951 responded

Thank You Again Loving My Eco Sport

Jan 23, 2023 -

Basil Ford responded

Thank you for your review!

Jan 23, 2023 -

Keener951 responded

You Welcome

December 22, 2022

The customer service I received from Jeremy Burgess was outstanding. We have purchased 2 vehicles in 2022 from this dealership. More

by peoplesbanker
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremy Burgess
Jan 23, 2023 -

Basil Ford responded

Thank you for your review!

December 21, 2022

I was searching for a new truck and I found a few at Basil and was contacted by Tammy and she helped me find one that was in my budget range and that I liked. I was then contacted by Nick who then got m More

by DoeZ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tammy Meng Nick Valint
Jan 23, 2023 -

Basil Ford responded

Thank you for your review!

December 17, 2022

Working with Joe was a great experience! He knows his suv and what the right fit for his customers. Joe is very pleasant to conduct business with.?All of his co-worker are very nice people. More

by Astuckey
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe, Craig,
Jan 23, 2023 -

Basil Ford responded

Thank you for your review!

December 12, 2022

I Elzora Baldon, a great experience on Saturday, all the tech was ready and available. Very aware and knowledgeable, I notice that the environment has changed and doing great customer service, I love it, an More

by e2baldon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t have my work order in front of me, Sat/10/2022
Jan 23, 2023 -

Basil Ford responded

Thank you for your review!

December 03, 2022

The employees are always courteous and helpful. It’s always a pleasure dealing with my salesman and the service department More

by Chill203
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremy
Dec 06, 2022 -

Basil Ford responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience. We hope to be of service to you again in the future!

November 23, 2022

They didn’t do anything to fix my car warranty won’t help even though it’s being paid for gotta pay 300 dollars for nothing thanks basil never dealing with this company again More

by francinebish1tiredofbeingscammed
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Craig
Nov 28, 2022 -

Basil Ford responded

Hello Francine, unfortunately due to a lack in routine maintenance, there was internal engine issues with your vehicle. Our management team informed us that they presented you with some options, we hope you are able to find a resolution.

Nov 28, 2022 -

francinebish1tiredofbeingscammed responded

You did try to help but I’m still having the same problem

Nov 28, 2022 -

francinebish1tiredofbeingscammed responded

I paying for warranty so it should be honored I work two jobs it’s not always easy to find the time when you work from 6am to 1130 at night but no payments were missed for the warranty

Nov 28, 2022 -

francinebish1tiredofbeingscammed responded

I’m going to get my truck fixed but you’re never getting 7000 dollars out of me

November 10, 2022

Great service, was pleasant and friendly. Will refer all my friends to their business. Well done More

by Keykeytroy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department , Jess Basil, Cassie Soucia
Nov 14, 2022 -

Basil Ford responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience. We hope to be of service to you again in the future!

November 05, 2022

Quick and friendly service got in and out in less an hour nice open waiting area as well More

by Tru3344
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jess Basil, Cassie Soucia
Nov 07, 2022 -

Basil Ford responded

We're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you!

October 28, 2022

Treated very well from start to finish. And the waiting area was A+ with coffee, snacks, etc More

by steveortolano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig in the service department.
Oct 31, 2022 -

Basil Ford responded

We're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you!

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