Basil Ford

James Griffen is the best of the best! James provided the best sales experience I have ever had. I have bought trucks for over 30 yrs and am not an easy sell! My truck was ready by the end James provided the best sales experience I have ever had. I have bought trucks for over 30 yrs and am not an easy sell! My truck was ready by the end of the night. He was nice enough to keep me company in the customer lounge and talk about fishing the whole time. James thank you so much for the great deal. Hope you catch a big one this summer! More

New escape After my parked car was hit by a drunk driver in October I knew it was time to get a new one. i walked in and was greeted by James. i usually hate buy After my parked car was hit by a drunk driver in October I knew it was time to get a new one. i walked in and was greeted by James. i usually hate buying cars but he honestly made the whole process go smooth. The customer service at basil is exceptional! Super happy with my purchase. Go see James at Basil Ford! More

Beat Dealer ever I have bought several cars over the years. I have to say I have had a great experience with Basil ford! I highly recommend Josh he by far the best sal I have bought several cars over the years. I have to say I have had a great experience with Basil ford! I highly recommend Josh he by far the best salesman I have ever worked with his friendly non pushy personality it was a very comfortable buying experience. I will definitely be buying my next vehicle from him and the Basil family. Great service as well! More

Love them I bought several cars from them and have nothing but the best experience wouldn't go anyplace else. I am always telling everyone to go to basil ford i I bought several cars from them and have nothing but the best experience wouldn't go anyplace else. I am always telling everyone to go to basil ford in Cheektowaga... More

Finding our F250 James Griffen was extremely helpful in assisting us find the perfect F250 truck. He listened to all our needs and made sure we got everything we wan James Griffen was extremely helpful in assisting us find the perfect F250 truck. He listened to all our needs and made sure we got everything we wanted. Great experience! More

Buying my new Ford Escape Used to have an old beat up Nissan Altima. This winter the cost of maintenance outweighed the cost of the car so it was time for something new. Upon a Used to have an old beat up Nissan Altima. This winter the cost of maintenance outweighed the cost of the car so it was time for something new. Upon arrival at the lot I met with James and he was quite helpful. I'm a bit of a particular person but he took the time to explain anything I asked and wasn't pushy, which has always been my fear when it comes to car salesmen. When it came time to close, the price was very fair and again, they didn't try to push on extras that I didn't want or need (ie extended warranty, etc). Overall, a great car buying experience More

ROBBED ME, MY CAR WAS NEVER THE SAME! I've dealt with only West Herr Ford service centers in the past & I was hesitant to go & try Basil's Service Center but when your alternator dies in t I've dealt with only West Herr Ford service centers in the past & I was hesitant to go & try Basil's Service Center but when your alternator dies in the middle of winter when the high for the week has been 10 & the guys at Advanced Auto Parts charges your battery enough for a half hour drive, what are you going to do? Basil Ford's Service Center was the closest place I knew that could get the car back to me in a day or so (I use it for work). Walk in & the gentleman who took care of me was courteous enough when I walked in. Told him the info & went from there. The shuttle van took me home (10 minute drive) & I waited for a call back in the time he said he'd call back. An hour after the time he estimated, he told me the cost with labor of the alternator. I was in a rock & a hard spot - it needed to get done. The time between the call back & when I picked it up was OK (4 hours). The price was ridiculous for what was done. Right away they mentioned multiple other things that needed to get done (2 out of the 4 were needed, including breaks - more on that later) with jacked up prices to boot. Here's where the fun begins.....my car has been great. Love the car, reliable, never anything seriously wrong other than tie rods & brake pads. Never had any emergency/warning lights pop up on the dash EVER!. 20 minutes after I left, the brake lights went on. I called them the next day & I had to coax the guy on the phone (same guy who took care of me the previous day) into giving me a general Idea of what to look at instead of telling me "Well, I said your breaks were low, heh heh." Took his advice of adding break fluid & the light went away. A week later, & ever since., I've had more times than not the check engine light or the air bag warning light go on randomly on the dashboard. 9 years & never had any issues with any of these things. 2 hours after I leave & stuff is lighting up like a house on Christmas in Sloan. Never again will I deal with Basil Ford or any off their dealerships again. More

Great Service, Great people As a business, we have purchased many vehicles from this location and we also have all of our vehicles serviced at this location. We have been very As a business, we have purchased many vehicles from this location and we also have all of our vehicles serviced at this location. We have been very happy with the personal touch and the accomodations made for our vehicles as we try to get repairs done and continue to operate our business! Tammy in service is a huge part of our decision to bring all of our repairs to this service center! More

Nice People, Good Service Bought my used F150 here and everybody was nice and helpful. Very good price and truck was clean when I picked it up. Brought a different vehicle in Bought my used F150 here and everybody was nice and helpful. Very good price and truck was clean when I picked it up. Brought a different vehicle in for service a couple of days earlier, and it now runs like new. Excelent service work. More

Great dealership!! I went in to order a new vehicle, Tony and I sat down to order the vehicle the way I liked it. The vehicle came in flawlessly. 4 stars to Tony and the I went in to order a new vehicle, Tony and I sat down to order the vehicle the way I liked it. The vehicle came in flawlessly. 4 stars to Tony and the dealership. I would recommend them to all my friends. More