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Basil Ford

Cheektowaga, NY

4.7
614 Reviews

1540 Walden Ave

Cheektowaga, NY

14225

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614 Reviews of Basil Ford

February 01, 2018

Love Basil and their employees! I get excellent service every time I bring my vehicle to Basil. They literally give you service with a smile, and it’s convenient. Awesome sales and s More

by BAd0131
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jess Basil
Feb 02, 2018 -

Basil Ford responded

Thanks to you! Happy driving!

February 01, 2018

New Ford F150 Very friendly dealership.Great selection of Trucks. Colin was a very good salesman. They had the truck ready for us to pick up the very next day. More

by truckie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin
Feb 02, 2018 -

Basil Ford responded

Thanks! We appreciate your review & your business!

January 29, 2018

Bad Experience. Bought a used2007 Jeep Patriot not quite two years ago. Everytime I go in for routine maintenance there’s always something new wrong. Today went in fo More

by Notpleased38
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Dept
Feb 02, 2018 -

Basil Ford responded

Hi there, we apologize about this poor service. We want to get to the bottom of this but unfortunately cannot locate your customer information in our system. Please contact us at basilcares@basilford.com thank you!

Feb 06, 2018 -

Notpleased38 responded

I came in a few days later to discuss my options and apparently nothing could be done as I still owe a lot of money for a five year loan and I haven't had it for two years yet. I couldn't get another vehicle at all because of the money owed. I don't have a real issue with basil just am unhappy on how all these things went wrong in 5,000 miles since last time I was there. And now they aren't covered but had they been noticed the last visit they may have.

January 26, 2018

Comfortable Salesperson was pleasant and polite. Allowed my wife and I to go home to discuss finances. There was no pressure,went back next day and sealed the dea More

by George Duerr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mariah Irish
Feb 02, 2018 -

Basil Ford responded

Thanks George! We love you!!

January 26, 2018

New Ford Explorer lease Mike Cross has been our salesperson for the last 5 vehicles we have purchased at Basil Ford. He always makes the process pleasant, easy and swift. We More

by Kathleen Crimmen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Cross
Feb 02, 2018 -

Basil Ford responded

Thanks for your continued support ! Happy driving!

January 24, 2018

Excellent salesperson Very satisfied with my salesperson, Josh Tojek. His tireless efforts to make everything thing right and seamless do not go unnoticed. He is a credit t More

by Daniel Raichel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Tojek
Jan 26, 2018 -

Basil Ford responded

Thanks Daniel! Josh just won a major award at an internal awards ceremony, we are certainly proud to have him on our team!

January 14, 2018

Excellent service I had great service. Bob pontrello is very helpful. Very short wait. Cost was reasonable. I would definitely recommend this dealership. Excellent staf More

by Gary444
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob pontrello
Feb 02, 2018 -

Basil Ford responded

Thanks Gary!! Happy driving!

January 08, 2018

Ford escape Kept me updated on everything that was being done to my vehicle even though I did have to be there for 3 hours. Needed new tires but he was not pushy More

by Froglady1970
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob pontrello
Jan 12, 2018 -

Basil Ford responded

Thanks for your candid review, we appreciate your business!

December 22, 2017

Great dealership. Well run organization They have repeatedly treated me well and really appreciate you as the customer I have purchased vehicles from them before an More

by Lou
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jess Basil
Dec 29, 2017 -

Basil Ford responded

Thanks for the kind words! We appreciate your business

December 19, 2017

Routine service visit Whether it's for routine service or there's an issue with my car, the guys - Andrew, Jose, Dave - have always been friendly and helpful. I've never w More

by lilstnkr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Kern
Dec 29, 2017 -

Basil Ford responded

Thanks to you! We appreciate it!

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