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Basil Ford

Cheektowaga, NY

4.7
608 Reviews

1540 Walden Ave

Cheektowaga, NY

14225

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608 Reviews of Basil Ford

February 09, 2018

Excellent customer service I was treated with absolute professional courteous service. I cannot imagine going anywhere else.I highly recommend Basil Ford to anyone seeking excep More

by barbwire2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Smith , Jess Basil
Feb 09, 2018 -

Basil Ford responded

We appreciate your business! Happy driving!

February 07, 2018

Oil change I was most impressed with the courtesy of the staff and the very efficient manner in which my service was completed. The overall experience rates a 10 More

by Furman rose 76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Smith
Feb 09, 2018 -

Basil Ford responded

Thanks to you! happy driving!

February 07, 2018

State Inspection Well, tho start off I had alot of concerns due to bad experiences with other cars places. Jose made out clear tho me that theywould take good care of More

by Caution
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Gonzales
Feb 09, 2018 -

Basil Ford responded

Thanks!! Happy driving!

February 05, 2018

Great service, quick turn around Went in for service, as it’s the only place I’ll go, it’s fast friendly and a great place to go. Service writer (Scott) was informative and made the e More

by Dlaxman2509
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Twardowski
Feb 09, 2018 -

Basil Ford responded

Thanks to you ! Happy driving!

February 01, 2018

Love Basil and their employees! I get excellent service every time I bring my vehicle to Basil. They literally give you service with a smile, and it’s convenient. Awesome sales and s More

by BAd0131
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jess Basil
Feb 02, 2018 -

Basil Ford responded

Thanks to you! Happy driving!

February 01, 2018

New Ford F150 Very friendly dealership.Great selection of Trucks. Colin was a very good salesman. They had the truck ready for us to pick up the very next day. More

by truckie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin
Feb 02, 2018 -

Basil Ford responded

Thanks! We appreciate your review & your business!

January 29, 2018

Bad Experience. Bought a used2007 Jeep Patriot not quite two years ago. Everytime I go in for routine maintenance there’s always something new wrong. Today went in fo More

by Notpleased38
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Dept
Feb 02, 2018 -

Basil Ford responded

Hi there, we apologize about this poor service. We want to get to the bottom of this but unfortunately cannot locate your customer information in our system. Please contact us at basilcares@basilford.com thank you!

Feb 06, 2018 -

Notpleased38 responded

I came in a few days later to discuss my options and apparently nothing could be done as I still owe a lot of money for a five year loan and I haven't had it for two years yet. I couldn't get another vehicle at all because of the money owed. I don't have a real issue with basil just am unhappy on how all these things went wrong in 5,000 miles since last time I was there. And now they aren't covered but had they been noticed the last visit they may have.

January 26, 2018

Comfortable Salesperson was pleasant and polite. Allowed my wife and I to go home to discuss finances. There was no pressure,went back next day and sealed the dea More

by George Duerr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mariah Irish
Feb 02, 2018 -

Basil Ford responded

Thanks George! We love you!!

January 26, 2018

New Ford Explorer lease Mike Cross has been our salesperson for the last 5 vehicles we have purchased at Basil Ford. He always makes the process pleasant, easy and swift. We More

by Kathleen Crimmen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Cross
Feb 02, 2018 -

Basil Ford responded

Thanks for your continued support ! Happy driving!

January 24, 2018

Excellent salesperson Very satisfied with my salesperson, Josh Tojek. His tireless efforts to make everything thing right and seamless do not go unnoticed. He is a credit t More

by Daniel Raichel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Tojek
Jan 26, 2018 -

Basil Ford responded

Thanks Daniel! Josh just won a major award at an internal awards ceremony, we are certainly proud to have him on our team!

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